Change Management Associate Jobs in Toronto, ON (NOW HIRING)

Requisition ID: 269313 
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Role

The Associate Director, Onboarding Systems, is responsible for the technology product strategy, governance, and delivery of technology capabilities supporting Global Banking & Markets client onboarding processes, including KYC, AML, and Regulatory Onboarding requirements such as Dodd-Frank (CFTC, SBS), Canadian Derivatives, and EMIR and other OTC market regulations.  The role leads onboarding platform modernization, regulatory change initiatives, and business transformation efforts to enhance operational efficiency, strengthen regulatory compliance, and improve the client onboarding experience while supporting client onboarding data governance.

Is this role right for you? In this role, you will:

Technology Strategy, Platform Ownership & Delivery

• Own the strategic direction, governance, and ongoing evolution of the Fenergo (FenX) platform and related onboarding tools and platforms supporting KYC, AML, and Regulatory Onboarding data and document capture processes
• Lead the intake, prioritization, delivery, and governance of BAU enhancements, regulatory changes, defect resolution, system upgrades, and production support activities to ensure platform stability and alignment with business needs
• Oversee business requirements, impact assessments, user acceptance testing (UAT), release management, and implementation activities to ensure changes are delivered effectively and with appropriate controls
• Drive platform modernization, automation, and strategic change initiatives to improve operational efficiency, data quality, client experience, and regulatory compliance

Data Governance & Regulatory Compliance

• Oversee onboarding data quality, governance, remediation, and reporting initiatives to support regulatory obligations and business decision-making
• Partner with Compliance, Risk, Operations, and Technology teams to ensure onboarding processes and technology solutions align with evolving regulatory requirements

Stakeholder & Vendor Management

• Build and manage relationships with business, technology, and external vendor partners to deliver scalable onboarding solutions and achieve strategic objectives
• Act as a trusted advisor and subject matter expert on onboarding technology, client lifecycle management, and tech-enabled regulatory onboarding process design

People Leadership & Change Management

• Lead, coach, and develop a high-performing team while fostering a culture of collaboration, accountability, and continuous improvement
• Drive organizational change management, stakeholder engagement, training, and business readiness activities to support successful adoption of new capabilities

Risk & Control

• Ensure effective controls and compliance practices are embedded within onboarding technology processes and initiative delivery in accordance with Bank policies and regulatory expectations

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

• Experienced banking professional familiar with the GBM business model and associated risks, client data and product suite
• Must possess knowledge of the Corporate Banking and Capital Markets business and/or onboarding regulations.
• Must be a highly self-motivated individual with excellent analytical and problem-solving skills, technologically savvy and innovative; creative, a self-starter, results-oriented, detail oriented and organized.
• A recognized undergraduate degree is required, preferably in Mathematics, Statistics, Computer Science, Information Systems, IT, or Business.
• At least 5 years of work experience in similar or related role at a global financial institution.
• Experience and familiarity with the agile methodology and the software development lifecycle, particularly in a business user context.
• Demonstrated experience leading technology-centered change initiatives highly valuable.

What's in it for you?

• A rewarding career path with diverse opportunities for professional development
• An organization committed to making a difference in our communities - for you and our customers.
• A competitive rewards program including bonus, flexible vacation, personal and sick days, and comprehensive benefits that start on your first day.
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences every individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.

Location(s):  Canada : Ontario : Toronto 
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.