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Change Lead Jobs (NOW HIRING)

Miratech

Genesys Cloud CX Change Lead (Part-time)

Phoenix, AZ · On-site +1

$58 - $79.25/hr

We are looking for a Genesys Cloud CX Change Lead to support the successful adoption of Genesys Cloud CX and other CCaaS platforms across internal teams and customer environments. This role combines ...

Miratech

Genesys Cloud CX Change Lead (Part-time)

New York, NY · On-site

$64 - $87.25/hr

We are looking for a Genesys Cloud CX Change Lead to support the successful adoption of Genesys Cloud CX and other CCaaS platforms across internal teams and customer environments. This role combines ...

Miratech

Genesys Cloud CX Change Lead (Part-time)

Dallas, TX · On-site +1

$57.75 - $79/hr

We are looking for a Genesys Cloud CX Change Lead to support the successful adoption of Genesys Cloud CX and other CCaaS platforms across internal teams and customer environments. This role combines ...

Miratech

Genesys Cloud CX Change Lead (Part-time)

Denver, CO · On-site +1

$60.25 - $82/hr

We are looking for a Genesys Cloud CX Change Lead to support the successful adoption of Genesys Cloud CX and other CCaaS platforms across internal teams and customer environments. This role combines ...

Miratech

Genesys Cloud CX Change Lead (Part-time)

Seattle, WA · On-site +1

$66.50 - $90.75/hr

We are looking for a Genesys Cloud CX Change Lead to support the successful adoption of Genesys Cloud CX and other CCaaS platforms across internal teams and customer environments. This role combines ...

Miratech

Genesys Cloud CX Change Lead (Part-time)

San Jose, CA · On-site

$68.50 - $93.50/hr

We are looking for a Genesys Cloud CX Change Lead to support the successful adoption of Genesys Cloud CX and other CCaaS platforms across internal teams and customer environments. This role combines ...

Miratech

Genesys Cloud CX Change Lead (Part-time)

Dallas, TX · On-site

$57.75 - $79/hr

We are looking for a Genesys Cloud CX Change Lead to support the successful adoption of Genesys Cloud CX and other CCaaS platforms across internal teams and customer environments. This role combines ...

Miratech

Genesys Cloud CX Change Lead (Part-time)

Boston, MA · On-site

$63.50 - $86.75/hr

We are looking for a Genesys Cloud CX Change Lead to support the successful adoption of Genesys Cloud CX and other CCaaS platforms across internal teams and customer environments. This role combines ...

KPMG

Manager, Strategic Change Management

Atlanta, GA · On-site

Lead client service delivery teams in setting strategy and delivering / executing on end-to-end experience-centric change management workstreams across large transformation programs * Serve as the ...

M&T Bank

Organizational Change Manager I

Buffalo, NY · Remote

Lead interactive employee-focused forums, managing logistics, content, presenter coordination, and co-facilitation to drive engagement and feedback. * Support and manage an change network across to ...

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How much do change lead jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for change lead in the United States is $72.84, according to ZipRecruiter salary data. Most workers in this role earn between $56.01 and $86.78 per hour, depending on experience, location, and employer.

How much do change managers get paid?

Change managers typically earn between $70,000 and $130,000 annually, depending on experience, industry, and location. Senior or specialized change managers with certifications like Prosci or CCMP can earn higher salaries, especially in large organizations or consulting roles.

What is the difference between Change Lead vs Change Manager?

AspectChange LeadChange Manager
Primary RoleCoordinates and supports change initiatives at a team or project levelOversees and manages organizational change programs across multiple projects or departments
ResponsibilitiesImplementing change strategies, stakeholder engagement, communicationDeveloping change management plans, risk assessment, stakeholder management at a broader level
CredentialsChange management certifications (e.g., Prosci, CCMP) often preferredSimilar certifications, with additional experience in organizational change
Work EnvironmentProject teams, specific departmentsOrganizational-wide initiatives, multiple departments

While both roles focus on managing change, the Change Lead typically works on specific projects or teams, implementing change strategies directly. The Change Manager oversees broader change programs, ensuring organizational alignment and strategic execution across multiple initiatives.

How to become a change lead?

To become a change lead, candidates typically need a combination of experience in project management, change management, or organizational development, along with strong leadership and communication skills. Earning certifications such as Prosci Change Management Certification or PMP can enhance qualifications. Relevant experience in leading change initiatives and familiarity with change management tools are also important.

What are the 5 C's of change leadership?

The 5 C's of change leadership typically include Clarity, Communication, Commitment, Courage, and Consistency. As a Change Lead, understanding and applying these principles helps guide successful change initiatives by ensuring stakeholders are informed, engaged, and aligned throughout the process.

What jobs in the US pay 300,000 a year?

For a Change Lead or similar senior roles, annual salaries of $300,000 or more are typically found in executive positions such as Chief Transformation Officer, senior management in large corporations, or specialized consulting roles. These positions often require extensive experience, leadership skills, and industry-specific expertise, and may include bonuses and stock options that contribute to total compensation.
More about Change Lead jobs
What states have the most Change Lead jobs? States with the most job openings for Change Lead jobs include:
What job categories do people searching Change Lead jobs look for? The top searched job categories for Change Lead jobs are:
Change Lead jobs near you
Infographic showing various Change Lead job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 78% Full Time, 14% Part Time, and 7% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $151,511 per year, or $72.8 per hour.
Genesys Cloud CX Change Lead (Part-time)

Genesys Cloud CX Change Lead (Part-time)

Miratech

Phoenix, AZ • On-site, Remote

$58 - $79.25/hr

Full-time

Medical

Posted 8 days ago

Job description

Company Description
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
Job Description
We are looking for a Genesys Cloud CX Change Lead to support the successful adoption of Genesys Cloud CX and other CCaaS platforms across internal teams and customer environments.
This role combines organizational change management, enablement, and training, ensuring that teams not only understand the platform but also successfully adapt their processes and ways of working to new CX technologies.
The position focuses on driving platform adoption, operational readiness, and continuous learning across business and technology contact center teams.
Part-time employement.
Key Responsibilities:
  • Develop, execute, and maintain a complete Genesys Cloud CX training curriculum for all user roles (Agents, Supervisors, Administrators, Business Leaders).
  • Design and create engaging, role-specific training materials, including quick-reference guides, e-learning modules, and video tutorials, in both official languages.
  • Assess organizational readiness and change impact for migrations, applying change management principles to ensure smooth user transitions.
  • Develop and execute clear communication plans to articulate project benefits, timelines, and impacts to all stakeholders.
  • Coordinate, schedule, and deliver dynamic training sessions, workshops, and clinics in various formats (virtual, in-person, hybrid).
  • Partner with Project Managers, Functional Analysts, and Business Analysts to align training and change activities with project milestones.
  • Monitor user feedback, training effectiveness, and adoption metrics to identify performance gaps and areas of resistance.
  • Proactively develop and deliver targeted interventions, refreshers, and coaching to address adoption challenges and support post-go-live stabilization.
  • Act as a key advocate for change, fostering collaboration between business and IT teams to drive long-term user competency and solution success.

Qualifications
  • 7+ years of experience as a trainer specializing in contact center solutions.
  • At least 3 years of hands-on experience in Genesys Cloud migrations, implementations, or major upgrades.
  • Proven ability to create comprehensive training programs for Genesys Cloud tailored to Agents, Supervisors, and Administrators.
  • Strong coordination skills to schedule, manage, and track training sessions across multiple teams or clients.
  • Change Management Acumen: Experience in developing communication plans, assessing organizational readiness, and driving user adoption - skills that are highly beneficial for this role.

Domain Experience (Strongly Preferred):
  • Experience working with Genesys Cloud CX enablement, training, or implementation.
  • Understanding of contact center operations and CCaaS environments.
  • Experience supporting adoption of cloud contact center platforms during migrations or platform transformations.
  • Experience with additional CCaaS platforms is a strong plus.

Additional Information
We offer:
  • Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
  • Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
  • Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
  • Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
  • Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
  • Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
  • Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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