Center For Craft Jobs (NOW HIRING)

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

The Concessions Bartender is responsible for the service of all beverages, both alcoholic and non-alcoholic. They must be able to work in an ever-changing fast-paced environment. The employee must maintain excellent attendance and be available to work events as scheduled per business need. Strong high-volume experience providing elevated bar service in a premium venue, hotel, or restaurant. Emphasis on craft cocktails, impeccable guest service, and professional appearance. 

This role will pay an hourly rate of $10.98 and is tip eligible.

Benefits for part-time roles: 401(k) savings plan and 401(k) matching.

This position will remain open until July 31, 2026.

At Dr. Phillips, we believe a performing arts center should be more than a beautifully designed building. We believe in creating experiences that educate as much as entertain. And we believe in inspiring creativity with programming our entire community can enjoy.

We believe in making the arts accessible to people from all walks of life-all over the world. And we invite you to join us on this journey. Dr. Phillips Center for the Performing Arts has become a hub for the best international, national, and local artists, for community outreach, and for arts education.

• Demonstrate ability to meet the company standard for excellence in the areas of guest service, interaction with co-workers, and uniform standards.
• Follow the bar pre-shift notes and bar menus and provide service as described.
• Serve alcoholic beverages following all proper procedures for serving alcoholic drinks, including state/federal regulations pertaining to the distribution of alcohol.
• Responsible for learning or having knowledge of various beer, wine varieties & spirits available and being able to learn to suggestively upsell products to guests.
• Pour drinks responsibly in accordance with company standards for serving size.
• Check the guest's ID in accordance with state/federal regulations to verify the minimum age requirement for the purchase of alcoholic beverages.
• Communicate a cut-off to a guest as required.
• Listening and responding to any customer requests or concerns.
• Bartenders are expected to de-escalate intoxicated guest situations. If a guest becomes confrontational, belligerent, or uses extreme profanity, the bartender may contact management or security as required.
• Contact a management member if he/she is unable to resolve or make a decision beyond the scope of standard decision-making.
• Request additional products or restock products as required.
• Handle cash accurately, responsible for the issue bank at bar when applicable.
• Maintains a clean and sanitary work station at all times. Ensures bar equipment is clean & well maintained.
• Other duties as assigned, such as set-up and breakdown of bar equipment as required and assisting with organization of the cooler.

• Minimum 6 months of bartending experience required.
• 1-2 years of verifiable experience in a fast-paced, upscale environment with a strong guest service focus (performing arts centers, convention centers, or fine dining venues) preferred.
• ServSafe Alcohol or other responsible alcohol service certification preferred.
• Ability to manage multiple priorities under pressure while maintaining composure and professionalism.
• Strong interpersonal and communication skills.
• Self-motivated with a collaborative team spirit.
• Flexible availability, including evenings, weekends, and extended hours during events.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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