Fort Myers, FL · On-site
$37.72 - $49.03/hr
Collaborate with network and IT teams to integrate CUCM with other business systems and ... Cisco Certified Support Technician (CCST) Strong working knowledge of Cisco Unified Communications ...
Fort Myers, FL · On-site
$37.72 - $49.03/hr
Collaborate with network and IT teams to integrate CUCM with other business systems and ... Cisco Certified Support Technician (CCST) Strong working knowledge of Cisco Unified Communications ...
Fort Myers, FL · On-site
$37.72 - $49.03/hr
HS degree required. • 2 or more years' experience working with network infrastructure. • ... Cisco Certified Support Technician (CCST) • Strong working knowledge of Cisco Unified ...
Fort Myers, FL · On-site
$37.72 - $49.03/hr
HS degree required. • 2 or more years' experience working with network infrastructure. • ... Cisco Certified Support Technician (CCST) • Strong working knowledge of Cisco Unified ...
Kissimmee, FL · On-site
$59K - $106K/yr
Maintain, analyze, and improve network system performance. * Improve existing methodologies to ... ISA - CCST Certification * SANS GIAC Certification * ISA - 62443 Certifications * ISA - CAP ...
Kissimmee, FL · On-site
$59K - $106K/yr
Maintain, analyze, and improve network system performance. * Improve existing methodologies to ... ISA - CCST Certification * SANS GIAC Certification * ISA - 62443 Certifications * ISA - CAP ...
Kissimmee, FL · On-site
$59K - $106K/yr
Take the lead in troubleshooting SCADA network communication problems. Maintain, analyze, and ... DESIRABLE QUALIFICATIONS: ISA - CCST Certification SANS GIAC Certification ISA - 62443 ...
Kissimmee, FL · On-site
$59K - $106K/yr
Take the lead in troubleshooting SCADA network communication problems. Maintain, analyze, and ... DESIRABLE QUALIFICATIONS: ISA - CCST Certification SANS GIAC Certification ISA - 62443 ...
| Aspect | Ccst Networking | Network Technician |
|---|---|---|
| Certifications | CCST, CompTIA Network+ | CompTIA Network+, Cisco CCNA often preferred |
| Work Environment | Data centers, corporate IT, network installation | Office settings, on-site troubleshooting, fieldwork |
| Industry Usage | IT service providers, enterprise networks | Telecommunications, corporate IT support |
Both roles involve network setup and troubleshooting, but Ccst Networking typically requires more specialized certifications and focuses on network installation and maintenance in data centers or enterprise environments. Network Technicians often perform on-site troubleshooting and support, with a broader focus on network operations. Understanding these differences helps in choosing the right career path or job search focus.
For Ccst Networking jobs in Florida, the most frequently searched job titles are:
The top searched job categories for Ccst Networking jobs in Florida are:
Cities in Florida with the most Ccst Networking job openings:
Fort Myers, FL • On-site
7.0
Based on 196 frontline employees who took The Breakroom Quiz
379th of 895 rated healthcare providers
People enjoy working here
Good employer
Recommended by students
Recommended by parents
Respectful managers
$37.72 - $49.03/hr
Full-time
Posted 8 days ago
Location:Education Training and Development Center -12451 Gateway BlvdFort Myers FL 33913
Department: IS Information Technology Svcs
Work Type: Full Time
Shift: Shift 1/ to
Minimum to Midpoint Pay Rate:$37.72 - $49.03 / hour
Position Overview:As a WebEx Contact Center Engineer at Lee Health, you will play a crucial role in managing and optimizing the WebEx Contact Center and Cisco Unified Communications Manager (CUCM) environments. You will be responsible for ensuring the reliable day-to-day operation of these critical communication platforms and contributing to the efficiency and effectiveness of business operations.
Key Responsibilities:WebEx Contact Center Management:Oversee day-to-day operations of the WebEx Contact Center to ensure optimal performance and reliability.
Configure and maintain contact center features including call routing, reporting, and system integrations.
Troubleshoot and resolve technical issues related to the WebEx Contact Center platform.
Collaborate with cross-functional teams to enhance and customize contact center functionality to meet business requirements.
Cisco Unified Communications Manager (CUCM):Manage and maintain the CUCM telephony infrastructure supporting enterprise communications.
Ensure high availability and reliable functionality of CUCM services.
Collaborate with network and IT teams to integrate CUCM with other business systems and applications.
Perform routine operational and maintenance activities within Cisco Unified Communications Manager.
Documentation and Reporting:Maintain detailed documentation of system configurations, changes, and incident resolutions.
Generate regular reports to monitor system performance and identify improvement opportunities.
Provide insights and recommendations to optimize WebEx Contact Center and CUCM operations.
Technical Support:Provide technical support and guidance to end users and internal teams to ensure timely issue resolution.
Assist with the development and delivery of training materials and sessions related to contact center and CUCM functionality.
Qualifications:Associates degree in computer science or related discipline is highly desirable. HS degree required.
2 or more years experience working with network infrastructure.
Desirable credentials: Cisco Certified Support Technician (CCST)
Strong working knowledge of Cisco Unified Communications Manager (CUCM).
Hands-on experience configuring and troubleshooting contact center call routing and reporting.
Familiarity with telephony and VoIP technologies.
Excellent problem-solving, communication, and interpersonal skills.
Ability to work independently and collaboratively in a team environment.
Strong organizational skills with a high attention to detail.
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Lee Health is one of the largest public health systems in the U.S. and one of the largest not-for-profit public health systems in Florida. With 4 acute care hospitals; Lee Memorial, Healthpark Medical Center, Cape Coral Hospital and Gulf Coast Medical Center, two specialty hospitals; Gaisano Children's Hospital and The Rehab Hospital. Lee Physician Group with over 80 practices throughout Southwest Florida, a Regional Cancer Center, seven outpatient centers, three walk-in clinics and two pediatric outpatient facilities. HEALTHGRADES ranks Lee Healths four acute care hospitals in the top 5% in the nation for overall clinical excellence in 2019, 2020, 2021 AND 2022 and is included in America's 250 Best Hospitals
Health care and social assistance
10,000+ Employees
Fort Myers, FL, US
1916
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