Les certifications Comptia A+, Network+, Security+, CCNA et CCNP constituent un atout * Certifications professionnelles techniques telles que MCSE, CCNA, SQL Server, VMware ou equivalentes
Les certifications Comptia A+, Network+, Security+, CCNA et CCNP constituent un atout * Certifications professionnelles techniques telles que MCSE, CCNA, SQL Server, VMware ou equivalentes
Les certifications Comptia A+, Network+, Security+, CCNA et CCNP constituent un atout * Certifications professionnelles techniques telles que MCSE, CCNA, SQL Server, VMware ou équivalentes
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Les certifications Comptia A+, Network+, Security+, CCNA et CCNP constituent un atout * Certifications professionnelles techniques telles que MCSE, CCNA, SQL Server, VMware ou équivalentes
Preferred Qualifications : o CCNP - CCIE strongly preferred. o 5+ years Networking and/or Security experience. o Strong prioritization skills with proven track record of driving results. o Ability to ...
Preferred Qualifications : o CCNP - CCIE strongly preferred. o 5+ years Networking and/or Security experience. o Strong prioritization skills with proven track record of driving results. o Ability to ...
Ccnp information
See Quebec salary details
$50K - $61K
2% of jobs
$61K - $72K
4% of jobs
$72K - $83K
6% of jobs
$83K - $94K
9% of jobs
$97.2K is the 25th percentile. Wages below this are outliers.
$94K - $105K
13% of jobs
The median wage is $116K / yr.
$105K - $116K
16% of jobs
$116K - $127K
16% of jobs
$135.5K is the 75th percentile. Wages above this are outliers.
$127K - $138K
12% of jobs
$138K - $149K
10% of jobs
$149K - $160K
7% of jobs
$160K - $171K
5% of jobs
$50K
$119K
$171K
How much do ccnp jobs pay per year?
As of Aug 9, 2026, the average yearly pay for ccnp in Quebec is $118,960.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,500.00 and $140,000.00 per year, depending on experience, location, and employer.
What are the typical daily responsibilities of a CCNP?
A CCNP-certified network professional typically spends their day configuring and maintaining network equipment, monitoring network performance, and resolving connectivity issues. They may also design and implement new network solutions, perform upgrades, and document changes to the network infrastructure. Collaboration with IT support teams, project managers, and security specialists is common to ensure seamless and secure network operations. This role often involves troubleshooting complex technical problems and staying current with Cisco advancements, making problem-solving and continual learning key aspects of the job.
What is a CCNP?
A CCNP job refers to a role that requires Cisco Certified Network Professional (CCNP) certification, which validates expertise in networking solutions. Professionals in these roles typically design, implement, and troubleshoot enterprise networks, working with routers, switches, and security protocols. CCNP-certified individuals often hold job titles such as network engineer, systems administrator, or IT consultant. These positions are common in industries like telecommunications, healthcare, and financial services, where complex network infrastructure is essential.
What are popular job titles related to Ccnp jobs in Quebec? For Ccnp jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Ccnp jobs in Quebec look for? The top searched job categories for Ccnp jobs in Quebec are:
What are popular job titles related to Ccnp jobs in QC? For Ccnp jobs in QC, the most frequently searched job titles are:
Full-time
Re-posted 24 days ago
Job description
Apercu du poste :
Le specialiste du support produit travaillera au sein d'une equipe dynamique afin d'offrir aux clients de Genetec une assistance technique de premier ordre pour les produits de videosurveillance, de controle d'acces ou de reconnaissance des plaques d'immatriculation. Vous mettrez a profit vos competences en depannage technique pour resoudre les problemes lies aux produits signales par telephone, via le portail en ligne ou par chat en ligne. Vous ferez partie d'une equipe collaborative et jouerez un role cle dans l'engagement de Genetec a offrir une experience positive a tous nos clients.
Grace a un processus d'integration complet, vos collegues experimentes et votre chef d'equipe vous guideront et vous accompagneront pour vous permettre de reussir dans vos nouvelles fonctions.
Votre journee en un coup d'oeil :
- Gerer les appels entrants, les tickets en ligne et les discussions en ligne
- Comprendre, analyser et resoudre les problemes techniques des clients, quelle que soit leur complexite
- Creer et utiliser des environnements virtuels pour former, tester et reproduire les environnements des clients, ainsi que pour reproduire les problemes
- Documenter correctement tous les problemes et toutes les interactions avec les clients dans notre CRM
- Veiller a ce que tous les incidents signales soient resolus conformement au SLA de Genetec
- Collaborer avec les membres de l'equipe et les specialistes de la livraison logicielle
- Transmettre les problemes non resolus a un niveau superieur si necessaire
Ce qui fait de vous un excellent candidat :
- Diplome technique (DEC), certification en informatique/electronique ou experience professionnelle equivalente
- Excellentes competences en analyse et en depannage
- Faire preuve de bon sens et etre capable de prendre des decisions sous pression
- Capacite a travailler dans des environnements au rythme soutenu avec professionnalisme et assurance
- Disponibilite a travailler en rotation d'horaires jusqu'a 20 h et les jours feries (selon les besoins)
- Maitrise du francais et de l'anglais, tant a l'oral qu'a l'ecrit (ce poste necessite des interactions avec nos collaborateurs et clients internationaux)
Votre expertise technique :
- Principes de mise en reseau et bonne maitrise de la pile de protocoles TCP, IP et UDP
- Bases de donnees MS SQL (structure et requetes)
- Serveurs Microsoft Windows et utilitaires Windows Sysinternals
- Architecture et systemes sous Linux
- Capacite a depanner le materiel
- Experience de l'utilisation d'Active Directory
- Outils d'analyse de paquets (par ex. Wireshark)
Un atout si vous avez:
- Experience dans le domaine de la videosurveillance IP
- Connaissances/experience dans le domaine de la basse tension (en particulier le controle d'acces et la detection d'intrusion)
- Connaissance des systemes lies a la reconnaissance des plaques d'immatriculation
- Les certifications Comptia A+, Network+, Security+, CCNA et CCNP constituent un atout
- Certifications professionnelles techniques telles que MCSE, CCNA, SQL Server, VMware ou equivalentes
- Connaissance du fonctionnement du cloud
- Connaissance de PowerShell, du langage C# et de la programmation
- Connaissance du noyau Unix et des commandes
- Au moins 2 ans d'experience dans le depannage informatique/technique ou le support technique
Voila ce que nous offrons !
- Regime de remuneration attrayant
- Programme de remboursement des frais de formation
- Repas subventionnes a notre incroyable Bistro (Les Cordons Bleus)
- Equilibre entre vie professionnelle et vie privee grace a un horaire de travail flexible
- Cafe gratuit a volonte
- Espace de stationnement gratuit pour tous les employes
- Centre d'entrainement sur place
Vous n'etes pas certain de cocher toutes les cases, mais vous avez envie de tenter votre chance ? Nous adorons votre enthousiasme !
Merci pour votre candidature, mais veuillez noter que seul(e)s les candidat(e)s qualifie(e)s seront contacte(e)s. Les chasseurs de tetes et les agences de recrutement ne sont pas autorises a soumettre des CV par l'intermediaire de ce site web ou directement aux gestionnaires.
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Job overview:
The Product Support Specialist will work as part of a dynamic team providing Genetec's customers with best-in-class technical assistance for the Video, Access Control or License Plate Recognition products. You will utilize technical troubleshooting skills to resolve product-related issues received by phone, online portal, or online chat. You will be part of a collaborative team and play a key role in Genetec's commitment to create a positive experience for all our customers.
Through a comprehensive onboarding process, your experienced colleagues and team leader will guide and coach you to achieve success in your new role.
Your day at a glance:
- Handle incoming calls, online tickets, and chats.
- Understand, analyze, and troubleshoot customer technical issues varying in complexity
- Build and use virtual environments to train, test, and replicate customer environments and reproduce issues
- Properly document all customer issues and interactions in our CRM
- Ensure that all reported incidents are resolved in accordance with Genetec's SLA
- Collaborate with team members and Software Delivery Specialists
- Escalate unresolved issues when needed
What makes you a great fit:
- Technical degree (DEC), certification in computer science/electronics, or equivalent professional experience
- Excellent analytical and troubleshooting skills
- Ability to use good judgment and make decisions under pressure
- Ability to work in fast-paced environments with professionalism and confidence
- Willingness to work rotating shifts until 8:00 PM and on holidays (as needed)
- Fluency in French and English, both spoken and written (this position requires interaction with our international colleagues and clients)
Your technical expertise:
- Networking principles and clear understanding of TCP, IP, and UDP protocol stack
- MS SQL Databases (structure and queries)
- Microsoft Windows Servers and Windows Sysinternals Utilities
- Linux based architecture and systems
- Ability to troubleshoot hardware
- Experience working with Active Directory
- Packet sniffing tools (ex. Wireshark)
An asset if you have:
- Experience with IP Video surveillance technology
- Knowledge/experience in low voltage field (in particular access control/intrusion)
- Knowledge on License Plate related systems
- Comptia A+, Network+, Security+, CCNA, CCNP certifications are an asset
- MCSE, CCNA, SQL Server, VMware, or similar technical professional certifications
- Knowledge of how the cloud works
- Knowledge of PowerShell and C# and programming
- Knowledge Unix Kernel and commands
- 2+ years experience in IT/technical troubleshooting or technical support environment
Let's talk perks!
- Attractive compensation package
- Training Tuition Reimbursement Program
- Subsidized meals in our amazing Bistro (Les Cordons Bleus)
- Work-life balance with a flexible working schedule
- Free, unlimited coffee
- Private, free parking for all employees
- Onsite fitness facility with personal trainer
Still not sure if you check every box, but think it's worth a shot? We love that enthusiasm!
Thank you for your application, but please note that only qualified candidates will be contacted. Head-hunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers.