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Ccna Jobs in Quebec (NOW HIRING)

Dollarama, Inc.

Administrateur, Reseau

Mont-royal, QC · On-site

Certifications telles que Fortinet NSE, Cisco CCNA/CCNP, VMware NSX-T ou certifications cloud pertinentes (GCP, Azure) fortement souhaitees ; * Maitrise de la gestion des pare-feux FortiGate et de ...

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Ccna information

See Quebec salary details

$42K

$89.7K

$146.5K

How much do ccna jobs pay per year?

As of Jul 28, 2026, the average yearly pay for ccna in Quebec is $89,681.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,500.00 and $106,500.00 per year, depending on experience, location, and employer.

What is the difference between Ccna vs Network Technician?

AspectCcnaNetwork Technician
CertificationsCCNA certification required or preferredOften holds CCNA or similar certifications
Work EnvironmentNetwork labs, data centers, enterprise networksOn-site troubleshooting, installation, maintenance
Job ResponsibilitiesNetwork configuration, routing, switching, troubleshootingHardware setup, cable management, basic troubleshooting
Industry UsageIT, telecommunications, enterprise networksIT support, network installation, maintenance

The CCNA (Cisco Certified Network Associate) and Network Technician roles share overlapping skills, especially in network troubleshooting and hardware setup. However, CCNA typically involves more advanced networking concepts, configuration, and certification, making it suitable for network engineers or administrators. Network Technicians focus more on hands-on hardware work and basic troubleshooting. Both roles are essential in IT environments, but CCNA certification often leads to more advanced networking opportunities.

What are the key skills and qualifications needed to thrive as a CCNA, and why are they important?

To thrive as a CCNA (Cisco Certified Network Associate), you need a solid grasp of networking fundamentals, IP addressing, routing and switching, often validated by the CCNA certification. Familiarity with Cisco routers and switches, network troubleshooting tools, and network management systems is typically required. Strong analytical thinking, problem-solving skills, and effective communication set standout professionals apart in this field. These skills are essential for maintaining reliable network operations, quickly resolving issues, and collaborating with IT teams to ensure business continuity.

What are the most common challenges faced by CCNA professionals in their day-to-day tasks?

CCNA professionals often encounter challenges such as troubleshooting complex network issues, keeping up with rapidly evolving networking technologies, and managing multiple devices across different platforms. They are expected to maintain network security, ensure minimal downtime, and implement configuration changes efficiently. Working closely with other IT teams, CCNAs must also communicate technical concepts to non-technical colleagues and balance routine maintenance with urgent problem-solving.

What Does a CCNA Do?

The job of a CCNA or Cisco Certified Network Associate is to install, configure, and troubleshoot networks using products from Cisco, a major provider of networking services. The certification allows an associate to work as a technician in one or more areas, including routing and switching, security, wireless services, or data center operation. While specifics of the job vary, the responsibilities of a CCNA may involve evaluating network performance, defining policies and procedures, and improving network security. CCNAs often select and test equipment before other employees at a company are allowed to interact with it. CCNA certifications are typically not interchangeable.

What is a CCNA?

CCNA stands for Cisco Certified Network Associate. It is an entry-level information technology (IT) certification offered by Cisco that validates an individual’s knowledge and skills in networking fundamentals, IP connectivity, security fundamentals, automation, and programmability. Earning a CCNA demonstrates that you have the ability to install, configure, operate, and troubleshoot medium-size routed and switched networks. It is widely recognized in the IT industry and can help open up opportunities for network engineering and related roles.
More about Ccna jobs
What are the most commonly searched types of Ccna jobs in Quebec? The most popular types of Ccna jobs in Quebec are:
What are popular job titles related to Ccna jobs in Quebec? For Ccna jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Ccna jobs in Quebec look for? The top searched job categories for Ccna jobs in Quebec are:
Ccna jobs near you
Infographic showing various Ccna job openings in Quebec as of July 2026, with employment types broken down into 50% Full Time, and 50% Temporary. Highlights an 100% In-person job distribution, with an average salary of $89,681 per year, or $43.1 per hour.

Specialiste-conseil technique / Product Support Specialist

Genetec

Montreal, QC • On-site

Full-time

Posted 12 days ago

Job description

Apercu du poste :

Le specialiste du support produit travaillera au sein d'une equipe dynamique afin d'offrir aux clients de Genetec une assistance technique de premier ordre pour les produits de videosurveillance, de controle d'acces ou de reconnaissance des plaques d'immatriculation. Vous mettrez a profit vos competences en depannage technique pour resoudre les problemes lies aux produits signales par telephone, via le portail en ligne ou par chat en ligne. Vous ferez partie d'une equipe collaborative et jouerez un role cle dans l'engagement de Genetec a offrir une experience positive a tous nos clients.

Grace a un processus d'integration complet, vos collegues experimentes et votre chef d'equipe vous guideront et vous accompagneront pour vous permettre de reussir dans vos nouvelles fonctions.

Votre journee en un coup d'oeil :

  • Gerer les appels entrants, les tickets en ligne et les discussions en ligne
  • Comprendre, analyser et resoudre les problemes techniques des clients, quelle que soit leur complexite
  • Creer et utiliser des environnements virtuels pour former, tester et reproduire les environnements des clients, ainsi que pour reproduire les problemes
  • Documenter correctement tous les problemes et toutes les interactions avec les clients dans notre CRM
  • Veiller a ce que tous les incidents signales soient resolus conformement au SLA de Genetec
  • Collaborer avec les membres de l'equipe et les specialistes de la livraison logicielle
  • Transmettre les problemes non resolus a un niveau superieur si necessaire

Ce qui fait de vous un excellent candidat :

  • Diplome technique (DEC), certification en informatique/electronique ou experience professionnelle equivalente
  • Excellentes competences en analyse et en depannage
  • Faire preuve de bon sens et etre capable de prendre des decisions sous pression
  • Capacite a travailler dans des environnements au rythme soutenu avec professionnalisme et assurance
  • Disponibilite a travailler en rotation d'horaires jusqu'a 20 h et les jours feries (selon les besoins)
  • Maitrise du francais et de l'anglais, tant a l'oral qu'a l'ecrit (ce poste necessite des interactions avec nos collaborateurs et clients internationaux)

Votre expertise technique :

  • Principes de mise en reseau et bonne maitrise de la pile de protocoles TCP, IP et UDP
  • Bases de donnees MS SQL (structure et requetes)
  • Serveurs Microsoft Windows et utilitaires Windows Sysinternals
  • Architecture et systemes sous Linux
  • Capacite a depanner le materiel
  • Experience de l'utilisation d'Active Directory
  • Outils d'analyse de paquets (par ex. Wireshark)

Un atout si vous avez:

  • Experience dans le domaine de la videosurveillance IP
  • Connaissances/experience dans le domaine de la basse tension (en particulier le controle d'acces et la detection d'intrusion)
  • Connaissance des systemes lies a la reconnaissance des plaques d'immatriculation
  • Les certifications Comptia A+, Network+, Security+, CCNA et CCNP constituent un atout
  • Certifications professionnelles techniques telles que MCSE, CCNA, SQL Server, VMware ou equivalentes
  • Connaissance du fonctionnement du cloud
  • Connaissance de PowerShell, du langage C# et de la programmation
  • Connaissance du noyau Unix et des commandes
  • Au moins 2 ans d'experience dans le depannage informatique/technique ou le support technique

Voila ce que nous offrons !

  • Regime de remuneration attrayant
  • Programme de remboursement des frais de formation
  • Repas subventionnes a notre incroyable Bistro (Les Cordons Bleus)
  • Equilibre entre vie professionnelle et vie privee grace a un horaire de travail flexible
  • Cafe gratuit a volonte
  • Espace de stationnement gratuit pour tous les employes
  • Centre d'entrainement sur place

Vous n'etes pas certain de cocher toutes les cases, mais vous avez envie de tenter votre chance ? Nous adorons votre enthousiasme !

Merci pour votre candidature, mais veuillez noter que seul(e)s les candidat(e)s qualifie(e)s seront contacte(e)s. Les chasseurs de tetes et les agences de recrutement ne sont pas autorises a soumettre des CV par l'intermediaire de ce site web ou directement aux gestionnaires.

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Job overview:

The Product Support Specialist will work as part of a dynamic team providing Genetec's customers with best-in-class technical assistance for the Video, Access Control or License Plate Recognition products. You will utilize technical troubleshooting skills to resolve product-related issues received by phone, online portal, or online chat. You will be part of a collaborative team and play a key role in Genetec's commitment to create a positive experience for all our customers. 

Through a comprehensive onboarding process, your experienced colleagues and team leader will guide and coach you to achieve success in your new role. 

Your day at a glance:

  • Handle incoming calls, online tickets, and chats. 
  • Understand, analyze, and troubleshoot customer technical issues varying in complexity 
  • Build and use virtual environments to train, test, and replicate customer environments and reproduce issues 
  • Properly document all customer issues and interactions in our CRM 
  • Ensure that all reported incidents are resolved in accordance with Genetec's SLA 
  • Collaborate with team members and Software Delivery Specialists 
  • Escalate unresolved issues when needed 

What makes you a great fit:

  • Technical degree (DEC), certification in computer science/electronics, or equivalent professional experience
  • Excellent analytical and troubleshooting skills
  • Ability to use good judgment and make decisions under pressure
  • Ability to work in fast-paced environments with professionalism and confidence
  • Willingness to work rotating shifts until 8:00 PM and on holidays (as needed)
  • Fluency in French and English, both spoken and written (this position requires interaction with our international colleagues and clients)

Your technical expertise:

  • Networking principles and clear understanding of TCP, IP, and UDP protocol stack 
  • MS SQL Databases (structure and queries) 
  • Microsoft Windows Servers and Windows Sysinternals Utilities 
  • Linux based architecture and systems 
  • Ability to troubleshoot hardware 
  • Experience working with Active Directory 
  • Packet sniffing tools (ex. Wireshark) 

An asset if you have:

  • Experience with IP Video surveillance technology 
  • Knowledge/experience in low voltage field (in particular access control/intrusion) 
  • Knowledge on License Plate related systems 
  • Comptia A+, Network+, Security+, CCNA, CCNP certifications are an asset 
  • MCSE, CCNA, SQL Server, VMware, or similar technical professional certifications 
  • Knowledge of how the cloud works 
  • Knowledge of PowerShell and C# and programming 
  • Knowledge Unix Kernel and commands 
  • 2+ years experience in IT/technical troubleshooting or technical support environment 

Let's talk perks!

  • Attractive compensation package
  • Training Tuition Reimbursement Program
  • Subsidized meals in our amazing Bistro (Les Cordons Bleus)
  • Work-life balance with a flexible working schedule
  • Free, unlimited coffee
  • Private, free parking for all employees
  • Onsite fitness facility with personal trainer

Still not sure if you check every box, but think it's worth a shot? We love that enthusiasm!

Thank you for your application, but please note that only qualified candidates will be contacted. Head-hunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers.

Apply