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Ccna Technical Support Engineer Jobs (NOW HIRING)

Itron, Inc.

Technical Support Engineer

Chicago, IL · On-site

The Technical Support Engineer is a hands-on leader responsible for delivering exceptional support for Locusview solutions within Itron's portfolio. This role combines advanced technical expertise ...

HiddenLayer

Technical Support Engineer

New York, NY · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...

Securiti.ai

Technical Support Engineer

Concord, NC

We are looking for Technical Support Engineers for our global customer success organization to provide post-sales technical support to Securiti customers. Securiti has been widely recognized as an ...

Itron, Inc

Technical Support Engineer

Chicago, IL · On-site

The Technical Support Engineer is a hands-on leader responsible for delivering exceptional support for Locusview solutions within Itron's portfolio. This role combines advanced technical expertise ...

Itron, Inc.

Technical Support Engineer

Chicago, IL · On-site

The Technical Support Engineer is a hands-on leader responsible for delivering exceptional support for Locusview solutions within Itron's portfolio. This role combines advanced technical expertise ...

Itron, Inc.

Technical Support Engineer

Chicago, IL

The Technical Support Engineer is a hands-on leader responsible for delivering exceptional support for Locusview solutions within Itron's portfolio. This role combines advanced technical expertise ...

Fortinet

Technical Support Engineer

Sunnyvale, CA

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Zoomcar

Technical Support Engineer

Sunnyvale, CA · On-site

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Atlas Copco Holding GmbH

As a Technical Support Engineer, your mission is to provide expert technical support for centrifugal compressors and rotating equipment, helping customers and field service personnel quickly resolve ...

10Beauty

Technical Support Engineer

Burlington, MA · Remote

We are seeking to hire a Technical Support Engineer for Level 1 support at 10Beauty. This person will work directly with field personnel to diagnose, troubleshoot, and resolve issues in the field ...

Coralogix

Technical Support Engineer

San Francisco, CA · On-site +1

$90K - $120K/yr

The Technical Support Engineer role embodies the critical intersection of technical expertise and a focus on customer satisfaction. This role is tasked with helping Coralogix customers with giving ...

Lancope

Technical Support Engineer

Alpharetta, GA · On-site

The Technical Support Engineer will be responsible for troubleshooting and developing technical solutions related to Lancope's product solutions for our customers, partners, and field engineers. This ...

Cypress HCM

Technical Support Engineer

San Francisco, CA

$39.21 - $44.13/hr

Technical Support Engineer Description: * We are seeking a talented and customer-focused Technical Support Engineer to join our team. In this role, you will be the frontline in supporting customers ...

AVEVA

Technical Support Engineer

Houston, TX · On-site

$56K - $115K/yr

As a Technical Support Engineer, you will: * Complete a structured onboarding and product ramp-up program to build deep familiarity with our software portfolio, customer environments, and company ...

Nova Ltd.

Technical Support Engineer

Fremont, CA · On-site

$100K - $148K/yr

The technical support engineer will apply scientific methodologies and robust statistical techniques to optimize applications for the high-volume manufacturing (HVM) fab environment: and provide ...

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Ccna Technical Support Engineer information

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$37.5K

$79K

$119.5K

How much do ccna technical support engineer jobs pay per year?

As of Sep 11, 2026, the average yearly pay for ccna technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are popular job titles related to Ccna Technical Support Engineer jobs?

For Ccna Technical Support Engineer jobs, the most frequently searched job titles are:

Technical Support Engineer

Chicago, IL • On-site

Itron, Inc.
Utilities • 5 - 10K employees
Learn more about Itron, Inc.external

Full-time

Medical, Retirement, PTO

Posted 21 days ago

Key responsibilities

  • Lead, coach, and develop a team of Technical Support Engineers to ensure high performance and collaboration.

  • Serve as the primary escalation point for complex technical issues involving SaaS applications, mobile platforms, hardware, networking, APIs, and data management.

  • Oversee ticket management activities, ensuring accurate prioritization, documentation, escalation, and timely resolution of customer issues.

Itron rating

7.0

Company rating: 7.0 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

Job description

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.
The Technical Support Engineer is a hands-on leader responsible for delivering exceptional support for Locusview solutions within Itron's portfolio. This role combines advanced technical expertise with people leadership, serving as a senior escalation resource while driving service excellence, team development, and cross-functional collaboration across Support, Product, Engineering, and Customer Success.
The ideal candidate is a customer-focused leader who excels at solving complex technical challenges, mentoring team members, and fostering a collaborative, inclusive culture. They are accountable for operational results, agile in responding to customer and business needs, and committed to continuously improving support processes and the overall customer experience.
Duties & Responsibilities
  • Lead, coach, and develop a team of Technical Support Engineers, fostering a collaborative, inclusive, and high-performing work environment.
  • Serve as the primary escalation point for complex technical issues involving SaaS applications, mobile platforms (iOS and Android), hardware, networking, APIs, and data management.
  • Provide real-time customer support through phone, email, and other communication channels while ensuring adherence to established Service Level Agreements (SLAs).
  • Champion a customer-centric approach by resolving issues efficiently, proactively identifying customer needs, and building trusted relationships with utility clients.
  • Guide team members through advanced troubleshooting techniques and support skills development through mentoring, coaching, and knowledge sharing.
  • Oversee ticket management activities, ensuring accurate prioritization, documentation, escalation, and timely resolution of customer issues.
  • Analyze application logs, JavaScript console outputs, system diagnostics, and troubleshooting data to identify root causes and coordinate escalations when necessary.
  • Partner with Product, Engineering, Customer Success, and other stakeholders to investigate defects, validate fixes, and communicate customer feedback.
  • Drive continuous process improvement initiatives by identifying trends, recommending solutions, and implementing best practices that reduce recurring incidents.
  • Ensure the creation, maintenance, and enhancement of knowledge base articles, troubleshooting guides, FAQs, and operational runbooks.
  • Support onboarding and training programs for new team members, creating opportunities for professional growth and career development.
  • Monitor team performance metrics, workflow efficiency, and customer satisfaction indicators to support operational excellence.
  • Promote accountability, transparency, and effective communication across the support organization.
  • Stay informed about industry trends, utility workflows, product enhancements, and emerging technologies to help drive innovation within the support function.
  • Contribute to strategic planning and operational initiatives that support organizational growth and customer success.

Required Skills & Experience
  • Bachelor's degree in Information Technology, Computer Science, Engineering, a related field, or equivalent professional experience.
  • 5+ years of experience in Technical Support, Technical Support Engineering, Customer Support Engineering, or a similar role supporting SaaS platforms.
  • Fluent in English and Spanish.
  • 1+ years of experience leading, mentoring, coaching, or coordinating technical support teams.
  • Strong technical expertise supporting application software, hardware, networking, APIs, mobile operating systems, and customer-facing technology solutions.
  • Experience troubleshooting iOS and Android mobile applications, device configurations, Mobile Device Management (MDM) tools, and end-user data issues.
  • Proficiency working with APIs and API testing tools such as Postman.
  • Experience reviewing logs, system diagnostics, browser developer tools, and other technical troubleshooting resources.
  • Working knowledge of database concepts and the ability to utilize SQL queries for troubleshooting purposes.
  • Experience with customer support platforms and ticketing systems such as Zendesk, Jira, or similar tools.
  • Demonstrated ability to manage complex customer situations, facilitate issue resolution, and de-escalate challenging interactions.
  • Strong analytical, problem-solving, and decision-making skills with a focus on identifying root causes and implementing sustainable solutions.
  • Excellent written, verbal, and interpersonal communication skills with the ability to translate technical concepts for both technical and non-technical audiences.
  • Ability to prioritize competing demands and thrive in a fast-paced, high-volume support environment.
  • Strong organizational skills, attention to detail, and commitment to delivering high-quality outcomes.
  • Proven ability to work independently while effectively collaborating across teams and departments.

Preferred Skills & Experience
  • Experience supporting customers within the gas, electric utility, energy, or infrastructure industries.
  • Familiarity with GIS, mapping technologies, spatial data systems, and field workforce solutions.
  • Previous experience leading support operations in a SaaS environment serving enterprise customers.
  • Experience developing onboarding programs, training materials, or technical enablement initiatives.
  • Knowledge of support operations metrics, SLA management, workforce planning, and service improvement methodologies.
  • Demonstrated success identifying support trends and driving product, process, or workflow improvements.
  • Experience collaborating with Product and Engineering teams in agile development environments.
  • Technical certifications related to customer support, IT service management, cloud technologies, mobile device administration, or networking.
  • Experience supporting geographically distributed teams and customers across multiple regions.

Physical Demands: This is a typical office job, with no special physical requirements or unusual work environment.
Benefits Info:
This position also includes a competitive benefit package including; financial, social, health and wellbeing programs, paid vacation, 401k matching, employee stock purchase program, hybrid work schedule, and more!
#LI-BJ1
Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!
The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience.
Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email Accessibility@itron.com.
Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: www.itron.com

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