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Rational

Customer Care Manager (CCM)

Rolling Meadows, IL · On-site

$50K - $56K/yr

Customer Care Manager (CCM) Internal order management When it comes to intelligent kitchen equipment and digital products, the RATIONAL Group is the global market and technology leader. Now its 2,800 ...

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Ccm information

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How much do ccm jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for ccm in the United States is $15.01, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $15.38 per hour, depending on experience, location, and employer.

What is a CCM?

CCMs, or Chronic Care Managers, are healthcare professionals who coordinate care for patients with multiple chronic conditions. Their primary role is to help patients manage their health by creating care plans, scheduling appointments, ensuring medication adherence, and acting as a liaison between patients and their healthcare providers. CCMs work to improve patient outcomes, reduce hospitalizations, and enhance the overall quality of care. They often communicate regularly with patients to monitor progress and address any health concerns.

What are the key skills and qualifications needed to thrive as a CCM?

To thrive as a Case Care Manager, you need a strong background in healthcare, case management principles, and typically hold a relevant degree along with CCM certification. Familiarity with case management software, electronic health records (EHRs), and utilization review systems is commonly required. Strong communication, problem-solving, and organizational skills help CCMs effectively coordinate care and advocate for patients. These skills ensure efficient care delivery, improved patient outcomes, and compliance with healthcare regulations.

What are some common challenges faced by CCMs when coordinating care across multidisciplinary teams?

Clinical Case Managers often navigate the complexities of coordinating care among physicians, nurses, social workers, and external agencies. A frequent challenge is ensuring clear communication and information sharing between all parties to avoid duplication or gaps in care. Additionally, CCMs must balance organizational policies with individual patient needs, often working under tight timeframes and caseload pressures. Developing strong relationships and proactive communication skills are key to overcoming these challenges and ensuring positive patient outcomes.

What is the difference between Ccm vs Medical Coder?

AspectCCM (Certified Case Manager)Medical Coder
Required CredentialsCertified Case Manager (CCM) certification, nursing or social work backgroundCertified Professional Coder (CPC) or similar coding certifications, medical billing background
Work EnvironmentHealthcare settings, insurance companies, case management agenciesHospitals, clinics, medical billing companies
Industry UsageCase management, patient advocacy, care coordinationMedical billing, coding, health information management

CCMs focus on coordinating patient care and managing case plans, often requiring clinical credentials. Medical coders specialize in translating medical records into standardized codes for billing and insurance purposes. While both roles operate within healthcare, CCMs are more involved in patient advocacy and care planning, whereas medical coders handle documentation coding for reimbursement.

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Ccm jobs near you
Infographic showing various Ccm job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 88% Full Time, 8% Part Time, and 2% Contract. Highlights an 84% Physical, 4% Hybrid, and 12% Remote job distribution, with an average salary of $31,220 per year, or $15 per hour.

Registered Nurse - Chronic Care Management (CCM) Lead

Lawrenceville, GA • On-site

Summit Spine and Joint Centers
Outpatient Health Care • 201 - 500 employees
Learn more about Summit Spine and Joint Centersexternal

$31.25 - $42.25/hr

Other

Re-posted 1 hour ago

Job description

Company Overview:
Summit Spine and Joint Centers (SSJC) is a rapidly growing, multi-state spine and joint care organization providing integrated clinical, surgical, and imaging services. With clinic locations across Georgia, North Carolina, South Carolina, and Tennessee, our care teams include IPS in North Carolina and Savannah Pain Management in Georgia, all operating as part of the SSJC organization. We are committed to collaboration, high-quality patient-centered care, and supporting our teams as we continue to expand. We are seeking motivated, qualified professionals to join us in delivering exceptional care across our growing network.
Summit Spine and Joint Centers is seeking an experienced full-time Registered Nurse (RN) to serve as a lead within our Chronic Care Management (CCM) team. This position will support the coordination and ongoing management of care for patients with chronic conditions while providing clinical guidance and leadership to the CCM team.
The ideal candidate is an experienced RN with excellent communication, clinical judgment, and organizational skills. Previous Chronic Care Management, case management, telephone triage, or nursing leadership experience is strongly preferred.
Essential Duties and Responsibilities
  • Provide clinical leadership and support to the Chronic Care Management team.
  • Support the coordination and ongoing management of care for patients enrolled in the CCM program.
  • Communicate with patients regarding their care plans, health concerns, medications, appointments, and other care needs.
  • Review patient information and identify concerns requiring additional clinical intervention or escalation.
  • Provide appropriate nursing guidance within the scope of RN practice.
  • Assist with complex patient situations and clinical questions escalated by members of the CCM team.
  • Coordinate with providers and other members of the healthcare team to support continuity of patient care.
  • Perform patient outreach and follow-up by telephone as needed.
  • Maintain accurate, timely, and thorough documentation within the electronic medical record (EMR).
  • Help promote consistent workflows, documentation standards, and quality patient interactions across the CCM team.
  • Serve as a resource and provide guidance to other members of the CCM team.
  • Maintain patient confidentiality and comply with HIPAA and organizational policies.
  • Perform additional duties as assigned based on departmental and organizational needs.
Minimum Qualifications
  • Current and unrestricted Registered Nurse (RN) license.
  • Minimum of five (5) years of professional nursing experience.
  • Clinical experience in ICU, Med-Surg, Emergency Room (ER), or a comparable acute-care environment.
  • Strong clinical assessment and critical-thinking skills.
  • Excellent verbal and written communication skills.
  • Strong organizational skills and attention to detail.
  • Ability to communicate effectively and professionally with patients, providers, and team members.
  • Comfortable working extensively within an electronic medical record (EMR) system.
Preferred Qualifications
  • Previous Chronic Care Management (CCM) experience.
  • Previous hospital case management or care coordination experience.
  • Previous telephone triage or RN phone-line experience.
  • Previous leadership, team lead, or supervisory experience.
  • Experience managing or coordinating care for patients with chronic or complex medical conditions.

The employee must communicate professionally, respectfully, and effectively with patients, visitors, clinicians, coworkers, and vendors, including in busy, demanding, or stressful circumstances. The employee must maintain professional composure and consistently perform assigned duties throughout the scheduled work period; manage routine workplace stressors and feedback without disrupting patient care, patient-facing operations, or coworkers' work; and use established de-escalation and escalation procedures when appropriate. The employee must exercise sound judgment; maintain appropriate workplace boundaries; receive and respond to routine feedback and direction; protect confidential patient and business information; and address patient or workplace concerns through established supervisory and safety procedures. These functions are essential to the position.

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