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Ccaas Jobs in Virginia (NOW HIRING)

LMI

Genesys Technical Specialist

Tysons, VA

... CCaaS) solutions. This role requires a self-starter who can drive strategic initiatives, manage go-to-market efforts, support business development teams as a platform expert, and enable LMI ...

Content Guru

Account Executive - Enterprise

Reston, VA · On-site

... CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, and the US, our award-winning cloud technology powers mission-critical services for some of the ...

LMI

Genesys Technical Specialist

Tysons, VA · On-site

... CCaaS) solutions. This role requires a self-starter who can drive strategic initiatives, manage go-to-market efforts, support business development teams as a platform expert, and enable LMI ...

Content Guru

Account Executive - Enterprise

Reston, VA · On-site

Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, and the US ...

Content Guru

Support Engineer

Reston, VA · On-site

French, German, Spanish, Japanese) About the Company Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK ...

Content Guru

Account Executive - Enterprise

Reston, VA · Remote

Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, and the US ...

Content Guru

Account Executive - Enterprise

Reston, VA · On-site

Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, and the US ...

Content Guru

Support Engineer

Reston, VA · On-site

Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, and the US ...

ICF

Senior Program Manager (Enterprise Platforms)

Reston, VA · Remote

$120K - $121K/yr

Experience with enterprise platforms such as ServiceNow, CRM solutions, Contact Center as a Service (CCaaS), or similar technologies. * Experience leading enterprise contact center modernization ...

Content Guru

Support Engineer

Reston, VA · On-site

Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, and the US ...

Maximus

Salesforce IT Architect

VA · On-site +1

$69.25 - $85.75/hr

  • Medical

  • Life

  • Retirement

  • PTO

... CCaaS platforms). - Experience with middleware and integration platforms such as MuleSoft, including API-led connectivity and event-driven architecture patterns. - Familiarity with DevOps and modern ...

Content Guru

Support Engineer

Reston, VA · On-site

Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, and the US ...

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How much do ccaas jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for ccaas in Virginia is $17.81, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $18.61 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the CCaaS position, and why are they important?

To thrive in a CCaaS (Contact Center as a Service) specialist role, you need a solid understanding of contact center operations, cloud-based communications platforms, and customer service processes, often supported by relevant IT or business degrees. Familiarity with tools like Salesforce, Genesys, Five9, NICE inContact, and certifications in cloud or contact center technologies are highly valuable. Excellent communication skills, analytical abilities, and problem-solving aptitude help professionals excel in collaborating with teams and improving customer experiences. These skills are crucial to optimizing contact center performance and ensuring seamless integration of CCaaS solutions to meet business objectives.

What are the typical daily responsibilities of a CCaaS specialist?

As a CCaaS specialist, your daily tasks include managing and configuring cloud-based contact center platforms, troubleshooting technical issues, and supporting end-users to ensure smooth operations. You might also be involved in analyzing performance metrics, suggesting optimizations, and assisting with the implementation of new features or integrations. Collaboration with IT teams, customer service managers, and third-party vendors is common to ensure the CCaaS solution aligns with business goals. This dynamic role offers an excellent opportunity to develop both technical and customer-facing skills in a rapidly evolving environment.

What is a CCaaS?

A CCaaS (Contact Center as a Service) job typically involves managing cloud-based customer communication platforms that enable businesses to handle customer interactions efficiently. Roles in this field include customer support specialists, implementation engineers, and solutions architects who help deploy and maintain CCaaS solutions. Responsibilities can include integrating systems, optimizing workflows, and ensuring a seamless customer experience. These jobs often require knowledge of cloud contact center platforms, technical support, and customer service best practices.

What are popular job titles related to Ccaas jobs in Virginia?

For Ccaas jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Ccaas jobs in Virginia look for?

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Ccaas jobs near you
Infographic showing various Ccaas job openings in Virginia as of August 2026, with employment types broken down into 96% Full Time, 2% Part Time, and 2% Contract. Highlights an 73% Physical, 4% Hybrid, and 23% Remote job distribution, with an average salary of $37,053 per year, or $17.8 per hour.

Genesys Technical Specialist

LMI

Tysons, VA

Full-time

Re-posted 8 days ago

Job description

Overview

LMI is seeking a dynamic and strategic Genesys Practice Manager to cultivate, strengthen, and advance our partnership with Genesys and lead go-to-market architecting for LMI's Call Center as a Service (CCaaS) solutions. This role requires a self-starter who can drive strategic initiatives, manage go-to-market efforts, support business development teams as a platform expert, and enable LMI's delivery teams to maximize value from the partnership. The ideal candidate blends Genesys technical acumen with business development savvy, and thrives in a mission-driven, collaborative environment.

LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.

Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors-helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.

Responsibilities
  • Serve as the primary point of contact and strategic lead for LMI's alliance with Genesys.
  • Develop and execute joint business development strategies, co-marketing campaigns, and enablement programs.
  • Collaborate with Genesys teams to align roadmaps, identify mutual growth opportunities, and co-sell solutions.
  • Lead business development opportunities, securing and leading client discussions, bringing Genesys platform expertise and leading solutioning discussions.
  • Train and equip internal delivery teams on Genesys capabilities, certifications, and integration best practices.
  • Track partnership health metrics, report on performance, and recommend refinements to improve outcomes.
  • Represent LMI at Genesys events, alliance summits, and internal leadership showcases.
  • Work cross-functionally with sales, marketing, delivery, legal, finance, and executive leadership.
  • Lead proposal development for opportunities involving Genesys capabilities, ensuring alignment with both client needs and alliance expectations.
Qualifications

Minimum Requirements:

  • Bachelor's Degree or higher.
  • Minimum of 5 years' experience in alliance or partnership management in support of the Genesys and other platforms.
  • Demonstrated success managing strategic technology alliances (experience with Genesys or similar ecosystems strongly preferred).
  • Strong business development, cross-functional collaboration, and communication skills.
  • Ability to translate technical capabilities into business value, especially in federal or regulated environments.
  • Proven track record developing and executing joint marketing and go-to-market activities.
  • Comfort working in matrixed environments and liaising across domains including sales, delivery, and executive leadership.

  • The ablity to obtain/maintain necessary security clearance 

Desired Qualifications:

  • Experience in the federal sector with technology solution sales or partnerships.
  • Understanding of Genesys platform modules (ITSM, CSM, ITOM, IRM, HRSD, App Engine, etc.) and deployment best practices.
  • Certifications in Genesys (e.g., Genesys Sales Representative, System Administrator, Certified Technical Architect).
  • Familiarity with solution-based contracting and government procurement processes.

Applicants must meet eligibility requirements for a U.S. Government security clearance. Only US Citizens are eligible for a security clearance. For this position, LMI will only consider applicants with security clearances or applicants who are eligible for security clearances, due to the nature of the work.

Job LocationsUS-VA-TysonsEmployment Type: OTHER

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