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Cass Jobs (NOW HIRING)

Psa Airlines

CASS Analyst

Charlotte, NC · On-site

Responsibilities Position Summary The CASS Analyst impacts PSA Airlines' business growth through the responsibility of collecting, analyzing, and reporting CASS data gathered through the root cause ...

Atlas Air

Supervisor CASS & QA Analytics

Miami, FL · On-site

Collect and organize data from various sources for use in the Reliability and CASS program. * Analyze statistical data and develop monthly reports as well as maintain meeting minutes * as required ...

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As of Jun 30, 2026, the average hourly pay for cass in the United States is $17.27, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $19.71 per hour, depending on experience, location, and employer.

What is the difference between Cass vs Customer Service Representative?

AspectCassCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require technical certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, retail, or service industriesCall centers, retail stores, or corporate offices
Industry UsageCommon in telecommunications, retail, and hospitalityWidespread across various industries including retail, banking, and tech
Job FocusHandling customer inquiries, troubleshooting, and supportAssisting customers, resolving issues, and providing product/service information

While both roles involve direct customer interaction, Cass typically refers to specialized customer support positions in specific industries, whereas Customer Service Representatives have a broader role across many sectors. Understanding these differences can help job seekers target the right opportunities based on their skills and career goals.

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What are Cass jobs?

Cass jobs typically refer to positions involving the Cass system, which is the Coding Accuracy Support System used by the United States Postal Service (USPS) to standardize and validate mailing addresses. Jobs related to Cass may include data entry specialists, software developers, or technical support staff who ensure that address data is accurate and meets postal requirements. These roles are crucial for organizations that rely on bulk mailings or need to maintain clean databases for efficient mail delivery.

What are some typical responsibilities and challenges a Cashier may encounter during a busy shift?

As a Cashier, you will be responsible for efficiently processing customer transactions, handling payments, and providing excellent customer service. During busy periods, common challenges include managing long lines, maintaining accuracy under pressure, and resolving customer concerns quickly. Cashiers often collaborate with sales associates and supervisors to ensure a smooth workflow and a positive customer experience. Adaptability and good communication skills are key to thriving in this fast-paced environment.
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CASS Analyst

CASS Analyst

Psa Airlines

Charlotte, NC • On-site

Full-time

Posted 9 days ago

PSA Airlines rating

6.9

Company rating: 6.9 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

15th of 26 rated airlines

Job description

Overview
Let your career take off with PSA Airlines
About PSA
PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 5,500 team members.
At PSA we are defining the standard in regional aviation by focusing on The PSA Standard - our foundation for operation. Through our six Winning Behaviors - safe and caring, customer-centric and quality-focused, dependable and ethical, fact-based, focused and flexible, on-time, and cost-conscious - our team members are showing up every day for our customers and each other.
Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends.
Responsibilities
Position Summary
The CASS Analyst impacts PSA Airlines' business growth through the responsibility of collecting, analyzing, and reporting CASS data gathered through the root cause analysis process. In supporting the efficient operation of the safety department, ensure that company procedures are reliable.
Job Responsibilities
  • Using analytical and technical skills, develop analytical tools/reporting that captures the data needed to measure and report internal analysis and trending of qualifying hazard events, quality audit(s), investigation(s) and safety data.
  • Maintain and continually develop data collection/input system for CASS through the use of the root cause analysis process.
  • Continuous develop of and maintaining the CASS database system.
  • Compilation of data for and timely issuance of, CASS reports, agendas and minutes to company personnel and FAA.
  • Interface with maintenance, operational and reliability departments to determine root cause of system deficiencies of
  • Utilize available applications/tools to develop adhoc/automated reporting for all levels of the organization.
  • Aiding risk management in Maintenance and Inspection programs by hazard identification in management and efficiency of operational controls utilizing operational, quality audit(s), root cause analysis investigation(s) and safety data.
  • Conduct analysis of operational, quality audit(s), investigation(s) and safety data to present trends, assess risk, and provide mitigation recommendations to management through MDAG.
  • Interfaces with audit departments to identify and prioritize audit areas using risk assessment methods.
  • Attend CASS Review Board Meetings.
  • Attend MDAG Meetings.
  • Responsible for the Company's Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs
  • Performs other duties as assigned.

Position Specifics
Qualifications
Required
  • Associate's Degree in engineering or aircraft management operations or 4 years of aviation experience
  • Proficient computer skills using Microsoft Office programs
  • Ability to speak/read/write in English.
  • If hired, must be able to demonstrate that you are authorized to work in the US.

Preferred
  • Bachelor's degree in Aviation or Aviation Safety.
  • At least 3 years of experience in the maintenance of passenger transport aircraft.

Additional Information
Delegation: In absence, responsibilities delegated to Manager of CASS.
Authorities: None
Supervisory Responsibility: This is a supervisory position.
Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers, facsimile machines and filing cabinets.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, the employee is frequently required to stand; walk; climb up and down stairs; lift weight up to 25 lbs; use hands to handle or feel; and reach with hands and arms.
Security Clearance: All employees are required to pass the fingerprint-based criminal history records check (CHRC) per 49CFR1542.209 as well as a pre-employment drug screen.
AAP/EEO Statement: PSA Airlines is an equal opportunity employer; qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, age, disability, genetic information, protected veteran status or any other characteristic protected by law.
Other Duties: Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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