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Case Service Manager Jobs (NOW HIRING)

BioPhase Solutions

CA · On-site

$75/hr

... services ... This role is equal parts hands-on case leadership and builder--scaling support operations, managing ...

Percepta

Customer Service Case Manager

Melbourne, FL · On-site

$18.34/hr

As a Customer Service Case Manager working onsite in Melbourne, Florida , you'll be part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of ...

Percepta

Customer Service Case Manager

Melbourne, FL · On-site

$18.34/hr

As a Customer Service Case Manager working onsite in Melbourne, Florida , you'll be part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of ...

Percepta

Customer Service Case Manager

Melbourne, FL · On-site

$18.34/hr

As a Customer Service Case Manager working onsite in Melbourne, Florida , you'll be part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of ...

Luby-Equipment-1

Service Manager - Fenton

Fenton, MO · On-site

We offer industry-leading machines from CASE, Takeuchi, and Hitachi (Landcros), plus attachments ... Service Manager will support the branch's service technicians focused on maximizing productivity ...

Luby Equipment LLC

Service Manager - Fenton

Fenton, MO · On-site

We offer industry-leading machines from CASE, Takeuchi, and Hitachi (Landcros), plus attachments ... Service Manager will support the branch's service technicians focused on maximizing productivity ...

Luby Equipment LLC

Service Manager - Fenton

Fenton, MO · On-site

We offer industry-leading machines from CASE, Takeuchi, and Hitachi (Landcros), plus attachments ... Service Manager will support the branch's service technicians focused on maximizing productivity ...

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How much do case service manager jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for case service manager in the United States is $22.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $24.76 per hour, depending on experience, location, and employer.

Is a case service manager a stressful job?

A case service manager role can be stressful due to managing multiple client cases, meeting deadlines, and coordinating with various stakeholders. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in environments with tight schedules or complex cases.

What qualifications do you need to be a case service manager?

A case service manager typically needs a bachelor's degree in social work, healthcare, or a related field, along with relevant experience in case management or social services. Strong communication, organizational skills, and knowledge of relevant regulations are also important; some roles may require professional certifications such as Certified Case Manager (CCM).

What cities are hiring for Case Service Manager jobs?

Cities with the most Case Service Manager job openings:

What states have the most Case Service Manager jobs?

States with the most job openings for Case Service Manager jobs include:

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Case Service Manager jobs near you
Infographic showing various Case Service Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $47,743 per year, or $23 per hour.

Customer Service Manager

CA • On-site

BioPhase Solutions
Recruiting and Staffing Services • 11 - 50 employees
Learn more about BioPhase Solutionsexternal

$75/hr

Full-time

Medical, Retirement

Re-posted 10 days ago

Job description

BioPhase Solutions specializes in recruiting top talented professionals for Southern California's Scientific community. We are currently looking for a Customer Service Manager to work for a leading Greater Orange County area medical diagnostics company.
 
Salary: $75-95k depending on experience
 
Summary:
We are seeking a hands-on Customer Service Manager to build and lead the company’s customer support function, ensuring a best-in-class experience for clinicians, lab partners, and patients using the company’s diagnostic products and services. This role is equal parts hands-on case leadership and builder—scaling support operations, managing escalations, and partnering cross-functionally as the company transitions from R&D to full-scale commercialization.
 
Responsibilities:
  • Implement and continuously improve end-to-end support workflows: intake, triage, escalation, resolution, documentation, and feedback loops—built for regulated diagnostics environment.
  • Own day-to-day execution of customer support operations, including coverage schedules and peak-volume planning.
  • Establish clear service standards, case categorization, escalation pathways, and communication templates for consistent execution at scale.
  • Handle complex and escalated cases related to ordering, sample logistics, results delivery, billing inquiries, and product/service issues—driving timely resolution.
  • Coordinate cross-functional resolution with Operations and Commercial leadership to remove blockers and protect customer experience.
  • Partner closely with Quality/Regulatory to ensure complaint intake, documentation, escalation, and closure meet required standards and internal procedures.
  • Ensure customer-facing communications reflect professionalism, integrity, and regulatory compliance—especially when issues intersect with product performance, reporting, or patient-impacting workflows.
  • Recruit, train, coach, and manage a growing team of customer service representatives.
  • Build a culture of customer focus, accountability, urgency, and continuous improvement.
  • Maintain and grow knowledge bases, FAQs, scripts, and onboarding materials aligned to diagnostic workflows and common clinical questions.
  • Build dashboards and operating metrics (response time, first-contact resolution, reopen rate, complaint turnaround time) and drive action from the data.
  • Support new account onboarding, training coordination, and early adoption—partnering with Commercial teams to accelerate time-to-value.
  • Provide structured voice-of-customer feedback: trends, failure points, feature requests, and operational risks—recommended fixes included.
Key Performance Indicators (KPIs):
  • Response: Speed to first response and time-to-resolution by case type.
  • Quality of Resolution: First-contact resolution, reopen rate, escalation rate, documentation completeness.
  • Customer Outcomes: Customer Satisfaction and Net Promoter scores; and qualitative feedback trends.
  • Complaint Execution: Complaint cycle time and on-time closure in alignment with Quality processes.
  • Operational Health: Backlog/aging, staffing coverage, and readiness to support launch growth.
Experience:
  • Bachelor’s degree preferred (life sciences, healthcare administration, business, or related) or equivalent experience.
  • Minimum of 5 years in customer service/support, including a minimum of 2 years leading teams (or acting as a senior lead in a scaled support environment).
  • Experience supporting clinician offices, urgent care, labs, health systems, or IDNs as primary customers preferred
  • Direct experience with complaint handling and cross-functional quality investigations preferred
  • Experience implementing or administering helpdesk/CRM tooling (e.g., case routing, knowledge base, integrations) preferred
  • Strong preference for experience in diagnostics, medical devices, healthcare, digital health, or another regulated environment.
  • Working knowledge of diagnostic/laboratory workflows.
  • Demonstrated ability to build processes and teams in a fast-paced, resource-constrained environment.
  • Excellent written and verbal communication skills—able to translate technical and clinical concepts into clear, empathetic guidance.
  • Strong analytical and problem-solving skills; comfort with CRM/helpdesk systems and performance reporting.
Benefits:
  • 401(k) with company match
  • Eligible for incentive stock options
  • Paid holidays
  • Daily on-site free lunch, snacks, and drinks (at HQ)
  • 100% employer-paid medical insurance for employees
  • Education assistance program
Please send resumes to mia@biophaseinc.com and visit our website at www.biophaseinc.com for additional job opportunities!!!