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Case Processing Manager Jobs (NOW HIRING)

Akima, LLC

Manager Case Processing

Brownsville, TX · On-site

Akima Infrastructure Protection (AIP) is looking for Case Processing Manager for the Department of Homeland Security (DHS) Immigration and Customs Enforcement (ICE) South Texas detention facilities.

Akima, LLC

Lead Case Processing

Los Fresnos, TX · On-site

AIP is looking for a Lead Case Processing Specialist to work in Los Fresnos, TX. The Lead Case ... The Lead reports directly to the Case Management Coordinator and serves as the shift-level point of ...

Akima, LLC

Case Processing Specialist

Brownsville, TX · On-site

Responsibilities Case Processing, Docket Management, Date Entry and Records Management Duties: * Process cases and perform all peripheral activities, immigration records management, and document ...

The GEO Group

CASE PROCESSING SPECIALIST

Aurora, CO · On-site

$32.55/hr

From the development of state-of-the-art facilities and the provision of management services and ... The Case Processing Specialists assists ICE Personnel with immigration records management and ...

The GEO Group

CASE PROCESSING SPECIALIST

Centennial, CO · On-site

$32.55/hr

From the development of state-of-the-art facilities and the provision of management services and ... The Case Processing Specialists assists ICE Personnel with immigration records management and ...

The GEO Group

CASE PROCESSING SPECIALIST

Centennial, CO · On-site

$32.55/hr

From the development of state-of-the-art facilities and the provision of management services and ... The Case Processing Specialists assists ICE Personnel with immigration records management and ...

The GEO Group

CASE PROCESSING SPECIALIST

Baldwin, MI · On-site

$32.19/hr

Prepare, review, and manage case files, ensuring accuracy and completeness in all documentation ... processing. * Proficient with general PC application software products (Microsoft Office suite)

The GEO Group

Case Processing Specialist

Hudson, CO · On-site

$39.11/hr

From the development of state-of-the-art facilities and the provision of management services and ... The Case Processing Specialists assists ICE Personnel with immigration records management and ...

The GEO Group

CASE PROCESSING SPECIALIST

Aurora, CO · On-site

$32.55/hr

Prepare, review, and manage case files, ensuring accuracy and completeness in all documentation ... processing. * Proficient with general PC application software products (Microsoft Office suite)

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How much do case processing manager jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for case processing manager in the United States is $22.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $24.76 per hour, depending on experience, location, and employer.

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Manager Case Processing

Brownsville, TX • On-site

Akima, LLC
Specialty Trade Contractors • 5 - 10K employees
Learn more about Akima, LLCexternal

Full-time

Retirement

Posted 21 days ago

Key responsibilities

  • Oversees daily case processing, docket coordination, and records governance to ensure timely, accurate, and compliant case-related activities.

  • Directs a team of specialists, sets workload priorities, and establishes quality standards for documentation, data entry, and system updates.

  • Coordinates and synchronizes docket management with external agencies, reviews case files, and manages case closure and record transfer processes.

Akima rating

6.8

Company rating: 6.8 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

Job description

Akima Infrastructure Protection (AIP) is looking for Case Processing Manager for the Department of Homeland Security (DHS) Immigration and Customs Enforcement (ICE) South Texas detention facilities. To join our team of outstanding professionals, apply today!
Responsibilities
  • Oversees daily case processing, docket coordination, and records governance across multiple locations, ensuring timely, accurate, and compliant execution of all case-related activities.
  • The role directs a team of specialists, sets workload priorities, and establishes quality standards for documentation, data entry, and system updates. The manager analyzes caseload trends, develops tracking tools and dashboards, and identifies workflow improvements to enhance efficiency and data integrity.
  • This position exercises independent judgment in interpreting policy, resolving complex case issues, coordinating schedules with internal and external stakeholders, and validating critical case actions prior to final processing or closure. Comprehensive knowledge of the field's concepts and principles.
  • Leads and directs the work of other employees and has full authority for personnel decisions.
  • Administers departmental policies and procedures, evaluates results and performance, and assists with the development of new or modified budgets, strategic plans, or policies.
  • Typically requires BA and 5-7 years.

Case Processing, Docket Management, Data Entry and Records Management duties:
  • Direct and oversee administrative support operations for teams assisting ICE immigration officials, ensuring seamless execution of peripheral activities, records management, and document preparation.
  • Manage and optimize daily workloads for a team of Case Processing Specialists, in multiple locations, to ensure the timely and accurate preparation, review, and maintenance of comprehensive case files.
  • Coordinate and synchronize docket management with EOIR and USCIS; collaborate with ICE personnel, OPLA, consulates, and legal representatives to streamline hearings, removals, and detainee interview scheduling.
  • Establish and enforce quality control standards for the maintenance of Alien Files (A-files) and ICE systems, ensuring 100% data integrity, accuracy, and completeness across the team.
  • Audit data entry workflows and system updates to guarantee strict compliance with agency protocols, federal privacy laws, DHS policies, and federal data security requirements.
  • Supervise the systematic review of administrative applications, ensuring A-files are accurately updated, and docket officers are notified in a timely manner for critical law enforcement action.
  • Develop and monitor case tracking logs, status reports, and management dashboards to evaluate team productivity, identify processing bottlenecks, and report high-level operational metrics to leadership.
  • Oversee compliance tracking operations regarding release conditions, ensuring team members accurately identify and escalate violations for immediate reporting and action.
  • Guide research and retrieval strategies for complex county, state, and federal court records and conviction documents across multiple government databases to support legal and enforcement actions.

Removal and Post Removal Management duties:
  • Direct a team of 35 specialists responsible for ICE removal documentation, flight staging logistics, and agency coordination, ensuring zero operational delays.
  • Establish accountability measures and audit procedures for A-file preparation, significantly reducing documentation errors and ensuring full compliance with federal guidelines.
  • Optimize departure-day logistics by managing timelines for manifests, release forms, and property receipts, resulting in consistently punctual transfer operations.
  • Mitigate liability and operational risk by overseeing strict pre-removal compliance checks for legal paperwork, medication distribution, and asset management.
  • Serve as the final review authority for Form I-205 departure verifications, ensuring flawless record-keeping prior to permanent file archiving.
  • Streamline the case closure lifecycle, managing data system integrity and protocol adherence during the final transfer of records to the National Record Center

Other duties:
  • Utilize translators or advanced translation software to communicate fluently in the detainee's native language.
  • Provide other logistical and administrative support for ICE personnel as assigned.
  • Provide surge support after hours, including expanded breadth and depth of tasks, as required.

Qualifications
  • US citizen and have resided in the U.S. for the last five years.
  • At least 21 years of age.
  • Possess a bachelor's degree in an appropriate discipline .
  • 7+ years experience in immigration case management support or related experience in social services/human services, prisoner and probation case management, healthcare case management, and/or other related industries.
  • Pass a criminal background and consumer credit check (no criminal record and good credit).
  • Obtain and maintain a DHS/ICE Government clearance.
  • Ability to work on-site with travel 25% of the time.
  • Pass all pre-employment and random drug tests.
  • Exceptional writing and verbal communication skills; ability to interact effectively with a multidisciplinary team.
  • Strong English language speaking, reading, and writing skills. Bilingual in the Spanish language is preferred.
  • Possess strong writing skills with the ability to compose complex, detailed and comprehensive reports derived from multiple sources within strict time frames and with 100% accuracy.
  • Strong proven computer skills with ability to navigate multiple systems and databases to extract pertinent information and keep databases updated with accurate current case status and other information.
  • Strong critical thinking ability to analyze data and/or unique situations and make recommendations to ICE personnel.
  • Demonstrate strong empathy and compassion in a fast-paced environment; with ability to build trust with vulnerable or stressed individuals.
  • Possess a high degree of integrity, accountability and adherence to all DHS ICE policies, procedures, directives, and standards.
  • Must be trustworthy, reliable, and detail oriented.
  • Ability to work with a diverse population of people, including people of different cultures, with different values and lifestyles; with a cross cultural perspective.
  • Ability to tactfully and professionally communicate with the general public.
  • Ability to maintain poise and self-control during potential emergencies and unexpected situations that may involve mental and physical stress such as disturbances, altercations, fires, and building evacuations.
  • Maintain a professional personal appearance, calm demeanor, and discretion with confidential information.

Job ID
2026-25219
Work Type
On-Site
Company Description
Work Where it Matters
Akima Infrastructure Protection (AIP), an Akima company, is not just another federal management operations contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
At AIP, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
For our shareholders, AIP provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
For our government customers, AIP delivers the trained personnel, equipment, and processes to safeguard federal assets and provides protective services and detention management operations for critical mission requirements.
As an AIP employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

What Akima employees say

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About Akima

Sourced by ZipRecruiter

As an Alaska Native Corporation headquartered in Herndon, Virginia, Akima is dedicated to delivering superior outcomes for our customers’ missions while simultaneously creating a long-lived asset for our Iñupiat shareholders. Akima maintains a portfolio of small businesses, 8(a) companies, and operating companies that deliver simplified and accelerated access to the products and services agencies need to ensure mission success.

Industry

Specialty trade contractors

Company size

5,001 - 10,000 Employees

Headquarters location

Herndon, VA, US

Year founded

1995

Social media

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