Job Title: Case Assistant
Location: Salem, MA 01970
Type: Part-Time | 6+ Months
Schedule: Wednesday to Friday, 7.5 hours per day (22.5 hours/week)
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Position OverviewWe are seeking a dependable and detail-oriented Case Assistant to support two visually impaired Career Service Counselors. This role involves providing administrative and visual assistance, primarily focused on tasks within the MassAbility case management system and completing various electronic documentation under the counselorsโ guidance.
Key ResponsibilitiesUtilize the MassAbility case management system to:
Draft documents and correspondence
Assess financial needs
Initiate purchase and contract orders
Enter and maintain case notes
Assist in developing service plans and managing electronic documentation within the system
Electronically complete forms and letters, such as:
Organize and maintain electronic case files to ensure ease of access for the counselors
Provide visual support as required
Required QualificationsWillingness and ability to learn the MassAbility system (used by the Massachusetts Rehabilitation Commission)
Proficient with Microsoft Windows, Word, Excel, Outlook, and virtual meeting platforms (e.g., Zoom, MS Teams)
Strong verbal communication skills, including the ability to read and relay on-screen content clearly
Ability to follow both written and verbal instructions accurately
Self-motivated, well-organized, and capable of working independently
A positive, collaborative, and supportive attitude