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Case Management Technician Jobs (NOW HIRING)

Prime Healthcare

Director of Case Management

Chicago, IL · On-site

$100K - $135K/yr

Provides leadership and supervision to case managers, social workers and case management coordinators/discharge planners, utilization review coordinators and utilization technicians. Assesses needs ...

Prime Healthcare

Director of Case Management

Reno, NV · On-site

$120 - $165/hr

Provides leadership and supervision to case managers, social workers and case management coordinators/discharge planners, utilization review coordinators and utilization technicians. Assesses needs ...

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Case Management Technician information

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$30.5K

$42.7K

$52K

How much do case management technician jobs pay per year?

As of Aug 23, 2026, the average yearly pay for case management technician in the United States is $42,678.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $42,000.00 per year, depending on experience, location, and employer.

What is a case management technician?

Case Management Technicians are professionals who assist case managers in coordinating care and services for clients, typically in healthcare, social services, or legal settings. They gather and organize client information, help with documentation, follow up on referrals, and ensure that clients receive the resources and support they need. Case Management Technicians play a key role in streamlining the workflow for case managers and improving outcomes for clients by keeping records up to date and communicating with various service providers.

What are the key skills and qualifications needed to thrive as a case management technician, and why are they important?

To thrive as a Case Management Technician, you generally need a background in social services or healthcare, attention to detail, and familiarity with case documentation, often supported by an associate degree or relevant coursework. Proficiency with case management software, electronic records systems, and Microsoft Office is typically required. Strong organizational skills, empathy, and effective communication help build trust and coordinate resources for clients. These skills are crucial for ensuring accurate case tracking, supporting case managers, and delivering effective client services.

What are some common challenges faced by case management technicians, and how can they be addressed?

Case Management Technicians often encounter challenges such as managing large caseloads, navigating complex client needs, and coordinating with multiple service providers. Effective organization and time management skills are essential to handle these demands efficiently. Building strong communication channels with social workers, healthcare providers, and clients helps streamline information sharing and support successful outcomes. Regular training and support from supervisors can also help technicians stay up-to-date with best practices and reduce workplace stress.

Is case management a stressful job?

Case management technicians often work in fast-paced environments that require strong organizational and communication skills, which can lead to stress, especially when managing multiple cases or tight deadlines. The job involves coordinating services and supporting clients, which can be emotionally demanding but also rewarding. Stress levels vary depending on workload, work environment, and individual resilience.

What qualifications do you need to be a case management technician?

A case management technician typically needs a high school diploma or equivalent, with some positions requiring postsecondary education such as an associate's degree in social work, healthcare, or a related field. Relevant skills include strong communication, organization, and computer proficiency, and some roles may require certification or training in case management or healthcare support. Experience working with clients or in social services can also be beneficial.

Where do case management technicians make the most money?

Case management technicians tend to earn higher salaries in regions with a higher cost of living and greater demand for healthcare services, such as metropolitan areas or states with robust healthcare industries. Salaries can also vary based on experience, certifications, and the specific healthcare setting, like hospitals or insurance companies.

What states have the most Case Management Technician jobs?

States with the most job openings for Case Management Technician jobs include:

What job categories do people searching Case Management Technician jobs look for?

The top searched job categories for Case Management Technician jobs are:

Case Management Technician jobs near you

Director of Case Management

Lower Bucks Hospital

Bristol, PA • On-site

Full-time

Re-posted 18 days ago

Job description

Overview

Join an award-winning team of dedicated professionals committed to our core values of quality, compassion and community! Lower Bucks Hospital, a member of Prime Healthcare, offers incredible opportunities to expand your horizons and be part of a community dedicated to making a difference.

Lower Bucks Hospital is a community hospital, serving the Lower Bucks County region with medical, surgical, and emergency care. Located in historic Bristol, Pennsylvania, the Hospital is well-known for its knowledgeable medical staff, including cardiology, orthopedics, radiology, wound care, and general surgery. The hospital has more than 200 physicians on staff, as well as another 700 employees.

Responsibilities

The Director of Case Management is responsible for the development of staff and systems to effectively operate a comprehensive Case Management Program. Provides leadership and supervision to case managers, social workers and case management coordinators/discharge planners, utilization review coordinators and utilization technicians. Assesses needs and plans, communicates and designs services that are appropriate to the hospital mission and patient/family needs. Integrates and coordinates services using continuous quality improvement tools.

Qualifications

EDUCATION, EXPERIENCE, TRAINING 

Required qualifications: 

  • LCSW or RN PA license required.
  • Minimum 5 years' post graduate of an accredited school of Social Work for Licensed Clinical Social Worker.
  • Minimum 5 years' experience in a Case Management position.
  • Must have analytical ability for problem identification and assessment and evaluation of data/statistics obtained from an on-going review process.
  • Experience and knowledge in basic to intermediate computer skills.

    • Preferred qualifications:

  •   CCM or obtained within 1year
  •   BS or BSN or related field preferred.

    • #LI-CC2

    Employment StatusFull TimeShiftDaysEqual Employment Opportunity

    Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

     Employment Type: FULL_TIME

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