Case Management Technician Jobs (NOW HIRING)

Job Summary

Provides a variety of clerical, secretarial, and related duties to the RN and Social Work Case Managers that supports patient transfer/discharge.

Physical Requirements

• The ability to perform the duties and responsibility of the position, with or without reasonable accommodations for disabilities. 
• The ability to consistently lift, push or pull loads of up to fifty (50) pounds. (Unless nursing 50)
• Sufficient strength, mobility and stamina to make frequent location and position changes, assist with patient care, and perform other physical activities of average difficulty.  
• Candidates whose disabilities make them unable to meet the requirements will still be considered fully qualified if they can perform the essential functions of the job with reasonable accommodations.
• May be exposed to infectious or contagious disease.
• May have to handle emergency situations.
• May be subject to irregular hours.
• May be required to wear protective equipment such as eye protection, face protection, masks, sterile/nonsterile gloves, isolation gowns.
• May be exposed to toxic/caustic/chemicals/detergents.            
• Physical activities include continuous sitting, and occasional walking, standing, bending, squatting, climbing, kneeling and twisting.
• Activity Conditions (Occasionally, Frequently, Continuously):
  • Sitting- Continuously 
  • Walking- Occasionally  
  • Standing- Occasionally  
  • Bending-Occasionally 
  • Squatting- Occasionally 
  • Climbing-Occasionally
  • Kneeling-Occasionally
  • Twisting-Occasionally

Visual and Hearing Requirements

• Must be able to see with corrective eye wear.

• Must be able to hear clearly with assistance.

Working Conditions

Primarily Works in a well-lighted and air-conditioned environment with period of heavy workload and stress. This role may include working in less-than-ideal home conditions, which can include exposure to extreme temperatures and environments that may not meet typical cleanliness standards such as clutter, unkept surfaces, and homes with pets. Works in various conditions. 

Performance: Essential Functions

Decision Making: Ability to make decisions and takes appropriate action based on the information they have. Recognizes own limitations and consults with the supervisor, manager, or team member when appropriate.

Time Management: Works efficiently and manages duties to ensure that tasks are completed with accuracy and within the scheduled shift or reasonable amount of time.

Quality & Quantity: Demonstrates accurate, knowledge and skill to carry out job duties. Follows departmental work policies and procedures. Speed and consistency of output and time utilization of job duties.

Computer Knowledge & Electronic Equipment Use: Demonstrates ability to consistently utilize electronic equipment and online computer programs to perform job duties, including electronic documentation, and order entry.

Resource Utilization: Consistently utilizes and maintains supplies and equipment to minimize lost charges and unnecessary equipment repair-replacement.

Confidentiality: Adheres to established policies on privacy and security requirements for compliance with the Health Insurance Portability and Accountability Act (HIPAA), as applicable by Shannon Policy.

Qualifications

Education

• Required

  • High School Diploma, GED, or equivalent

• Preferred

  • Bachelor's degree in a related field 

Experience: 

• Preferred

  • One or more years of Clerical experience 

Certification/Licensure: N/A

Supervises the Following Positions

Positions: N/A

Performance: Position Specific Essential Functions

• Assists Case Manager to tract insurance information, faxing clinical reviews, and informing Case Manager of any verbal communication required or denials from insurance company.

• Provides "Choice Letter" and assists the patient with selecting a DME company, Nursing Home, Assisted Living facility, Home Health agency, Hospice, etc.; obtains signature on the choice Letter by the patient/family and ensures placement in the chart and documents.

• Contacts and provides information as instructed to DME, Home Health and other community services within the direction of the Case Manager; faxes information as instructed for continuum of care; assists with arranging transportation, i.e. taxis, SMC van, etc.

• Tracks and ensures that the Important Message from Medicare has been provided to the Medicare patient on admission and that a follow-up copy has been provided, initialed and placed in the chart.

• Maintains appropriate levels of forms, handouts, and reference materials needed by the Case Managers.

• Receives, places, and transfers telephone calls using appropriate telephone etiquette; records communications or delivers messages accurately and in a timely manner.

• Performs other duties as assigned.