Case Management Processor Jobs in Houston, TX (NOW HIRING)

Salary: Depends on Qualifications
Location : Houston, TX
Job Type: Regular Full-time
Job Number: 16769
Department: Harris County Resources for Children and Adults
Opening Date: 06/01/2026
Closing Date: 7/1/2026 1:46 PM Central
Max Number of Applicants: 200
Position Description
Department History Overview
Harris County Resources for Children and Adults was founded in 1966 as Harris County Child Welfare to provide support services for children taken under the wing of the Texas Department of Family and Protective Services. Fifty years later, Harris County Resources for Children and Adults still provides this support. But the now-county department has expanded services for early prevention, intervention, and adult services.
Vision:
To better the lives of children and adults in Harris County.
Brief Position Overview:
Under the supervision of the Project/Program Manager, the Guardian Case Manager is responsible for overseeing and coordinating case management services in legal, medical, financial, social, and psychiatric matters. They serve as the appointed Guardian for incapacitated adults with varying disabilities and challenging life circumstances who have been declared wards of Harris County.
Duties & Responsibilities:

• Develops, implements, and manages the Initial Ward Care Plan for all new guardianship cases which is tailored to meet the ward's individual needs and level of functioning for shelter, clothing, food, medical, social, educational, legal and psychiatric care.
• Establishes and monitors living arrangements that are in the best interest of the ward.
• Coordinates and consents to medical and psychiatric treatment of the wards.
• Prepares and maintains comprehensive, accurate, and timely case documentation including petitions, court reports, correspondence, and case notes.
• Applies for all public and private financial and medical benefits.
• Fulfills the financial powers and duties of a Guardian Completes and updates Ward Care Plans, Residential Facility Agreements, Annual Reports, Annual Inventories and other documents accurately and timely.
• Provides on-going case management to ensure the well-being of wards assigned including conducting monthly visits and inspections of wards' residences.
• Upon the ward's death, ensures that all funeral arrangements are made, all documents related to the death of a ward are completed and filed appropriately, known family members and all parties involved in the funeral process are notified, attend funeral services, and ensures that the deceased ward is buried or cremated as timely as possible.

Harris County is an Equal Opportunity Employer
https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx
If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net
Requirements
Education:

• Bachelor's Degree in a Social Science arena, e.g., Social Work, Psychology, Sociology, Criminal Justice, or closely related field.

Experience:

• Must have one (1) year of case management experience in a Social Service setting working with adults with varying degrees of disabilities and challenging life circumstances, such as Adult Protective Services, The Harris Center for Mental Health and IDD, hospital, nursing home, or social work.
• Training and experience using a personal computer with a variety of software such as Microsoft Outlook, Microsoft Word, Microsoft Excel, and Case Management Software

Licensure:

• Reliable transportation with a valid Texas driver's license and auto liability insurance
• Must pass the Judicial Branch Certification Commission's criminal history check to be certified as a Guardian Case Manager and obtain a Provisional Guardianship Certification within two (2) months of hire. Failure to obtain and maintain the certification will result in termination of employment.
• Successfully complete the Texas Guardianship Certification Exam through the Texas Judicial Branch Certification Commission within two (2) years of employment (Texas Government Code Chapter 155).

Knowledge, Skills & Abilities:

• Knowledge of county, state, and federal laws, the Texas Estates Code, statutes, rules, and standards governing guardianship. Knowledge of community resources.
• Understanding of the principles, practices, and techniques of case management and administration, as well as case management documentation and record keeping.
• Empathy, value, and success in dealing with various types of physical and mental disabilities, distinct cultural histories, and the unique needs of people from various socioeconomic, ethnic, and cultural backgrounds.
• Must have excellent casework and documentation skills.
• Must be self-disciplined, dependable, and capable of working independently while managing multiple projects, tasks, and demands.
• Maintains the highest standards of ethical behavior, exercising honesty, integrity, respect, confidentiality, and fairness in the execution of their official responsibilities.
• Develops and maintains effective relationships with residential facilities, caregivers, family members, benefit carriers, government officials and departments, community partners and resources, and the public.
• Handles sensitive interpersonal situations with calmness and tactfulness.
• Communicates detailed and often sensitive information effectively, both orally and in writing.

NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.
General Information
Position Type, and Typical Hours of Work:

• Full-time | Regular
• Monday - Friday | 08:00 a.m. - 05:00 p.m.

Salary:

• Depends on Qualifications.
• Based on 26 Pay Periods
• Plus Mileage Reimbursement

Work Environment:

• Working with the Adult Population.

Work Location:

• Harris County

Employment is contingent upon passing a background check and drug screen.
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
HARRIS COUNTY EMPLOYEE BENEFITS
Harris County offers a highly competitive benefits program, featuring a comprehensive group health plan and defined benefit retirement plan.
The following benefits are offered only to Harris County employees in regular (full-time) positions:
Health & Wellness Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Wellness Plan
• Life Insurance
• Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account

Paid Time Off (PTO)

• Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)
• Eleven (11) County-observed holidays
• One (1) floating holiday per year
• Paid Parental Leave*
• Sick Leave

Retirement Savings Benefit

• 457 Deferred Compensation Plan

The following benefits are available to Harris County employees in full-time and select part-time positions:

• Professional learning & development opportunities
• Retirement pension (TCDRS defined benefit plan)
• Flexible work schedule*
• METRO RideSponsor Program*

* Participation may vary by County department. The employee benefits plans of Harris County are extended to all eligible participants across various departments with the exception of the Harris County Community Supervision and Corrections Department, for which the cited Health & Wellness Benefits are administered through the State of Texas.
In accordance with the Harris County Personnel Regulations, group health and related benefits are subject to amendment or discontinuance at any time. Harris County Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.
For plan details, visit the Harris County Benefits & Wellness website:
01
Which of the following best describes your highest level of education completed as it relates to this position?Qualifying information must be documented in the Education section of your application.

• High School or GED diploma
• Associate Degree
• Bachelor's Degree
• Master's Degree or higher
• None of the above

02
If you selected a college degree in response to the previous question, which of the following best describes your major?

• Social Work
• Psychology
• Sociology
• Criminal Justice
• Other Social Science Related Field
• Unrelated Field
• N/A; No Degree

03
Which of the following best describes your verifiable case management experience in a Social Service setting working with adults with varying degrees of disabilities and challenging life circumstances, such as Adult Protective Services, The Harris Center for Mental Health and IDD, hospital, nursing home, or social work?(To be considered, qualifying experience must be documented in your application's employment history)

• Less than one (1) year
• One (1) year but less than two (2) years
• Two (2) years but less than three (3) years
• Three (3) years or more
• I do not have this experience

04
Please provide the dates of employment during which you obtained experience working in a case management role in a Social Service setting working with adults with varying degrees of disabilities and challenging life circumstances, such as Adult Protective Services, The Harris Center for Mental Health and IDD, hospital, nursing home, or social work. Provide the month and year that began and ended the experience. Example: "January 2020 - December 2025" If this experience is not clearly documented in the Work Experience section, your application will be disqualified. If you do not have this experience, type "N/A" in the space provided.
05
Which of the following describes your level of proficiency using a personal computer and common office software such as MS Office Suite (Word, Excel, PowerPoint, and Outlook). Please select your level of proficiency based on the following descriptions:Advanced:A person with this level of skills is able to produce very large, complex formal documents that require a table of contents, footnotes, endnotes, bookmarks, and other special elements; a wide range of graphic effects, and use advanced techniques for analyzing and manipulating data. Has full mastery of Macro commands and skills to tie the objects together into a cohesive system by using Macros and Visual Basic for Applications code. Makes interactive presentations by using hyperlinks and action buttons.Intermediate:A person with this level of skills is able to customize toolbars, import and insert graphs, embed Excel data, and elaborate reports. Understands the concepts of databases and is able to work with charts and to use the list management capabilities of Excel. Able to use complex query techniques, create efficient forms and reports, and create Macros to automate these forms. Makes interactive presentations by using hyperlinks and action buttons.Basic:A person with this level of skills is able to use basic formatting, editing, printing functions, and understands the document page setup. Has the ability to enter and correct data, modify a workbook, format a worksheet, and use printing functions. Understands the different database concepts and structures and is familiar with data validation and is able to create a simple presentation in PowerPoint, run it, and print it.Entry Level:A person with this level of skills has the ability to open, create, save and modify documents in Word, send and receive email in Outlook and create spreadsheets in Excel. Format documents for printing, comfortable using the printer menu to preview documents. Has ability to change the font, the margins, insert or delete pages and use the built-in spellchecker and grammar check.

• Advanced
• Intermediate
• Basic
• Entry Level
• Not proficient

06
This role requires a Valid Driver's License (Texas upon hire).Do you have a Valid Driver's License?

• Yes, I have a Valid Texas Driver's License
• Yes, I have a Valid Driver's License but understand I must obtain a Valid Texas Driver's License prior to start date
• No, I do not have a Valid Driver's License

Required Question