Case Management Coordinator Jobs in Quebec (NOW HIRING)

The Association for Individual Development (AID) is a non-profit organization whose mission is to empower people with physical, developmental, intellectual, mental health challenges; those who have suffered a trauma; and those at risk, to enjoy lives of dignity and purpose.  We are looking for a Case Manager QIDP who demonstrates this mission and wants to work for an organization that makes a difference in the community.

Scheduled Hours:  Monday through Friday from 8:00 am – 4:30 pm or 8:30 am – 5:00 pm (flexibility to work evening and weekend hours per client needs) 

Essential Job Responsibilities:

The Case Manager – QIDP is responsible for the clinical case management of an assigned caseload of up to 20 clients within the I/DD Service Programs. The essential job responsibilities include developing and implementing individualized strategies that coordinate internal and external services to mitigate identified risks and maximize the client’s progress toward selected outcomes and community inclusion. The Case Manager – QIDP is responsible to complete and maintain documentation of services as well as monitor direct services provided to assigned caseload in accordance with DHS, HCBS, and CARF requirements. The Case Manager – QIDP participates in ongoing quality assurance measures which include but are not limited to: monthly accountability reporting, reporting observations of programs and services implementation, and client case record reviews. The Case Manager – QIDP serves as an advocate for and works to maintain rights and privacy of clients that are served. This position is expected to participate in direct service as needed. 
The Case Manager – QIDP is expected to serve as a role model; demonstrating the organization’s core competencies while carrying out essential job responsibilities.  They are responsible for creating and maintaining a positive, professional, and safe environment for clients and staff to live, learn, and work. 

Essential Job duties. 

• Maintain assigned permanent caseload of up to 20 clients based on programmatic needs. Take on and support additional clients as needed and assigned.
• Maintain client case record in electronic record system (Cx360) per program procedures; reviews and updates annually or as needed to ensure accuracy of information.
• Schedule and lead service planning meetings annually and as needed per timelines established by licensure requirements.
• Develop and implement individualized strategies that coordinate internal and external services to mitigate identified risks and maximize the client’s progress toward selected outcomes and community inclusion (Implementation Strategy) according to timelines established by licensure requirements; completes timely revisions and/or updates to the Strategy as needed.  
• Coordinate Health Services based on individual client needs and licensure requirements. Schedules and attends client medical appointments, ensures appointments are kept when delegated, and ensures that appropriate documentation is complete and forwarded to the appropriate team members; maintains documentation of services provided in client case record.
• Coordinate Behavioral Intervention Services based on individual client needs and licensure requirements; obtains documentation of client and/or guardian consent to implement services. Monitor service delivery and client satisfaction with services; maintains documentation of services provided in client case record. 
• Coordinate Community Day Services based on individual client needs and preferences. Monitor service delivery and client satisfaction with programming and offerings.
• Coordinate Behavioral Health Services based on individual client needs and licensure requirements. Schedules and attends Psychiatry appointments; ensures that appropriate documentation is complete and forwarded to appropriate team members. Maintains documentation of services provided in client case record. 
• Coordinate Employment Services based on individual client needs and preferences. Monitor service delivery and client satisfaction with services.
• Complete and submit referrals for desired intra-agency services; serves as the point-of-contact to initiate new services and coordinates ongoing service delivery. Monitor service delivery, client satisfaction, and maintain applicable documentation of services provided in client case record.
• Consults with supervisor, department staff, stakeholders, and/or other providers to secure and coordinate any external services and programs provided to clients. Monitor service delivery, client satisfaction, and maintain contracts and documentation of services provided (as applicable) in client case record. 
• Participate in the coordination of leisure and recreation activities for clients; ensures all applicable registration documents, consents, and payments are completed according to registration timelines for external recreation opportunities.  
• Coordinate Specialized/External Transportation Services based on individual client needs and preferences; completes required application processes and registrations for services. Monitor service delivery, client satisfaction, and maintain documentation of services provided in client case record. Ensures applicable team members are informed of transportation services, schedules, and back-up strategies. 
• Complete and submit requests for additional funding, services, and supports; collaborate with applicable departments, providers, and regulatory agencies to compile required documentation for submissions. Complete timely follow-up on submissions and communicate outcomes to applicable team members; maintain documentation of submissions and outcomes in client case record. 
• Demonstrate a strong understanding of client rights and privacy under DHS, HCBS, and CARF standards; monitor services to ensure rights and privacy are protected and report any suspected or witnessed violations according to policies and procedures. 
• Develop and implement strategies for necessary modifications and/or restrictions of rights according to licensure requirements; submit and present strategies and supporting documentation for review to Human Rights Committee quarterly or as indicated by review. Obtain and maintain required consent for implementation, monitor implementation and progress, and maintain documentation in client case record. 
• Complete and score appropriate assessment tools with information and perspective from applicable team members annually and as needed per timelines established by licensure requirements. 
• Receive and review client assessments and documentation including but not limited to: Health Risk Screenings, Nutrition Assessment, Functional Behavioral Assessment, Sexuality Assessment, etc. annually and as needed per timelines established by licensure requirements; complete follow-up with departments and providers to ensure required timelines are met.
• Provide results/scores of assessments to applicable departments and providers for service planning and delivery. Ensure relevant information is documented in the Implementation Strategy; maintain documentation in client case record.
• Review and analyze data and case notes completed by applicable team members monthly or as needed for assigned caseload; collaborate with applicable departments, team members, and supervisors to ensure problems or concerns are addressed immediately. 
• Complete Monthly Progress Reviews to document progress toward outcomes and other pertinent updates per procedure; exercise clinical judgement and client input to advance client through objectives outlined in Implementation Strategy.  Maintain documentation in client case record and provide copies of reports upon request for authorized support team members.  
• Obtain signed consents and authorizations to exchange information and/or provide services from client and/or guardian (as applicable) annually and as needed according to licensure requirements. Maintain documentation in client case record. 
• Perform oversight and monitoring of client financial status including but not limited to: earned income, unearned income, public entitlements, personal needs allowance, and bills. Report misuse or exploitation of client money and/or benefits to Clinical Director or designee according to policies and procedures.  
• Ensure compliance with program guidelines and requirements of Social Security, Medicaid, and Public Aid to maintain benefit eligibility for assigned caseload; collaborate with applicable departments, team members, and supervisors to ensure problems or concerns are addressed immediately.
• Review, reconcile, and maintain client financial records in collaboration with Finance Department staff; includes but is not limited to: cash and/or debit card purchase tracking, receipts from purchases, bank account statements, unearned income awards, paystubs, bills, and bill payment receipts. Maintains documentation according to policies and procedures. 
• Meet with assigned caseload to provide ongoing financial education (as appropriate), review income, and establish budgets for essential expenses (program fees, rent, utility bills, etc) and discretionary income spending at least monthly or as needed/defined in Implementation Strategy. Maintain documentation according to policies and procedures. 
• For clients from assigned caseload residing in agency-controlled properties: fill in financial obligation information on Residency Agreement per procedure; review and sign Residency Agreement with client and/or guardian as applicable annually or as needed. Maintain documentation according to procedure.
• For clients from assigned caseload residing in affordable and/or subsidized housing: assist client and/or guardian as applicable to complete and submit applications, re-certifications, and/or lease renewals annually or as needed. Maintain documentation according to procedure. 
• Complete client case record quality assurance reviews as assigned; provide feedback and documentation to assigned primary case manager and designated supervisor. 
• Participate in obtaining input from customers (clients, families, guardians, other staff) and stakeholders on how to improve services through individual/group meetings; provide feedback to departments, team members, and supervisors using solutions-focused language and positive approaches. 
• Compile and enter data on program outcome measures and assist clients from assigned caseload to complete client satisfaction surveys according to CARF standards and timelines.
• Conduct at least 2 unannounced site visits to program locations serving assigned caseload per month; receive and provide feedback to departments, team members, and supervisors using solutions-focused language and positive approaches. Maintain/submit documentation per procedure.
• Conduct at least 1 scheduled site visit to a program location serving assigned caseload per week; receive and provide feedback to departments, team members, and supervisors using solutions-focused language and positive approaches. Maintain/submit documentation per procedure.
• Provide direct feedback and training using positive approaches to staff during visits to assure client programming, documentation, safety, rights and confidentiality standards per agency, state, and federal regulations are being met during service delivery. 
• Report problems or concerns observed regarding physical environment, clients, and/or staff to site/program Manager and Clinical Director to ensure they are addressed immediately. Provide any performance and discipline feedback regarding staff to program Manager. 
• Participate in regular staff meetings at program locations using solutions-focused language and positive approaches; reviews meeting topics with all staff not in attendance at the meetings for assigned caseload.
• Provide staff training on client plans and strategies annually, upon revisions to strategies, when a knowledge gap is identified, and as requested by program management; maintain documentation per procedure and provide records to program management. 
• Assure clinical case management work performed is compliant with all rules, regulations and standards established per agency, state, and federal requirements. 
• Review and reference agency policies, procedures, and forms frequently while performing essential job responsibilities; stay apprised of and implement updated policies and procedures communicated by agency leadership.  
• Participate in client referral and admissions processes using solutions-focused language and positive approaches.
• Participate in providing direct service to clients as assigned in order to meet client and program needs; this includes cross training and coverage in other programs to ensure the agency’s continued success.
• Physically assist clients in situations including, but not limited to: getting in and out of van, bathtub, shower, or bed as stated in client strategies.
• Provide transportation for clients in personal or agency vehicle for work, shopping, appointments, social events, etc.
• Obtain medication administration authorization at a minimum of one (1) location, other clients as assigned.
• Maintain medication administration authorization by performing medication administration tasks (medication passes), attending annual training, following all policies and procedures, and minimizing preventable medication errors.
• Lead by example in implementing Home and Community Based Settings Rules and applying principles to client, family, and stakeholder interactions.
• Consult with Clinical Director regarding any proposed changes in programs, procedures, or schedules for approvals as required prior to implementing changes.
• Attend and participate in region, department, division, and agency scheduled meetings, events, and trainings using solutions-focused language and positive approaches. Notify immediate supervisor of identified schedule conflicts as soon as possible; collaboration with supervisor and other departments to resolve attendance conflicts is required. 
• Exercise sound judgement in recognizing and responding to emergency situations involving clients, staff, and/or the physical environment/location; take appropriate action according to agency policies and procedures including completing required incident reporting or documentation.

 What will we provide Full Time employees. Benefits_Summary.pdf 

• 21 Days of Paid Time Off plus 10 Pa...