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Case Management Associate Jobs in Springfield, VA

Grant Associates

Case Manager

Washington, DC · Hybrid

$24.04/hr

Case Manager / Career Coach - DC TANF Who We Are Our employees consistently rate Grant Associates ... Grant Associates is a wholly owned subsidiary of Advanced Personnel Management (APM) Group, a ...

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Case Management Associate information

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How much do case management associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for case management associate in Springfield, VA is $20.66, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $22.88 per hour, depending on experience, location, and employer.

What is a case management associate?

A Case Management Associate is a professional who supports case managers in coordinating and managing patient care or social services. Their duties often include gathering patient information, assisting with documentation, scheduling appointments, and facilitating communication between clients, healthcare providers, and insurance companies. They help ensure that clients receive appropriate and timely services while maintaining accurate records. Case Management Associates typically work in hospitals, clinics, insurance companies, or social service agencies and play a key role in streamlining the case management process.

What is the job of a case management associate?

The responsibilities of a case management associate involve managing cases for patients in a health care, mental health care, or social services setting. Your duties in this career often involve working on documentation for clients or patients. You may complete admission and discharge paperwork and communicate with patients or clients during the process so that they understand each step. Some case management aides may interact extensively with patients to get initial information that the caseworker or manager can use to make an assessment.

What are the key skills and qualifications needed to thrive as a case management associate, and why are they important?

To thrive as a Case Management Associate, you generally need foundational knowledge in healthcare or social services, often supported by an associate's or bachelor's degree in a related field. Familiarity with case management software, electronic health records (EHR), and documentation systems is typically required. Outstanding organizational skills, empathy, and effective communication help you excel in coordinating care and supporting clients. These competencies are essential for ensuring efficient case resolution, client satisfaction, and seamless collaboration with interdisciplinary teams.

What are some common challenges faced by case management associates, and how can they be addressed?

Case Management Associates often navigate challenges such as balancing high caseloads, managing complex client needs, and coordinating communication among various service providers. Time management and organizational skills are crucial in prioritizing tasks and ensuring timely follow-up. Building strong relationships with clients and maintaining clear, consistent communication with interdisciplinary teams can help address these challenges and lead to more effective outcomes.

What is the difference between Case Management Associate vs Social Worker?

AspectCase Management AssociateSocial Worker
Required CredentialsHigh school diploma or bachelor's degree; certifications varyBachelor's or master's degree in social work; licensure often required
Work EnvironmentHealthcare facilities, community organizations, insurance companiesHospitals, clinics, social service agencies
Employer & Industry UsageHealthcare, insurance, community servicesHealthcare, social services, government agencies
Common Search & ComparisonYesYes

While both roles involve supporting clients and coordinating services, Case Management Associates typically have less advanced credentials and focus on administrative and coordination tasks. Social Workers often hold advanced degrees and provide more in-depth counseling and advocacy. Understanding these differences helps in choosing the right career path or job search focus.

Can you become a case management associate with an associate's degree?

Yes, many employers hire case management associates with an associate's degree in fields like social work, psychology, or healthcare. Relevant skills include communication, organization, and knowledge of case management software; some positions may also require certification or experience in social services.

Is case management a stressful job?

Case management associates often work in fast-paced environments that require strong organizational and communication skills, which can lead to stress. The job involves managing multiple cases, meeting deadlines, and addressing client needs, which may contribute to job-related stress levels.
More about Case Management Associate jobs

What are the most commonly searched types of Case Management jobs in Springfield, VA?

The most popular types of Case Management jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for Case Management Associate jobs?

Cities near Springfield, VA with the most Case Management Associate job openings:

Case Management Associate jobs near you

Aeromedical Case Management Support

KSA Integration

Stafford, VA • On-site

$21.48/hr

Full-time

PTO

Re-posted 11 days ago

Job description

Description:

KSA Integration is a Service-Disabled Veteran-Owned Small Business (SDVOSB) that provides business and management solutions through two core portfolios: (1) Warrior Readiness, and (2) Warrior Care. We are a rapidly growing government contractor that has built a reputation for focused customer service, on-time performance, and continuous improvement. To demonstrate this, KSA has been awarded the Inc. Best Workplaces, a prestigious list of businesses recognized for the value placed on company culture, standout worker benefits, and the prioritization of employee well-being, every year from 2019 to 2025. KSA also earned recognition on the Best for Vets List by Military Times from 2019 to 2025 and garnered the Department of Labor “Hire Vets” Platinum Medallion Award from 2021 to 2025.


Position Overview: This position supports the AFRC Aeromedical Case Management Support as a Customer Support & Correspondence Specialist. Nearly 70,000 Air Force Reservists depend on timely aeromedical case processing to stay ready to fly, deploy, and serve, and this program keeps that pipeline moving for the Office of the Command Surgeon, Headquarters Air Force Reserve Command, at Robins AFB, Georgia. In this role, you are the voice of the program: answering and routing calls and email from 69 reserve medical units and individual members, and managing the outgoing correspondence that closes every case.


This Position is Contingent Upon Award


Benefits:

  • Full Health & Welfare benefit delivery per the Service Contract Act, provided in addition to the hourly wage rate (Wage Determination 2015-4495, Houston/Peach Counties, GA)
  • 11 paid federal holidays
  • 2 weeks paid vacation after 1 year
  • Paid sick leave
  • Mission-first veteran culture

Job Type: Full-time / Non-Exempt


Pay Rate: $21.48 per hour plus full Health & Welfare benefits


Number of Openings: 1


Location: On-site, Robins AFB, Warner Robins, GA. Standard weekday schedule, 0800–1600, no weekends. Limited situational telework.


Anticipated Start Date: 31 August 2026 (pending contract award)


Position Responsibilities:

  • Answer and return member and unit calls and email within contract timelines; work urgent cases same day.
  • Screen, route, and escalate incoming correspondence with 90%+ accuracy; prepare outgoing correspondence and disposition mail-outs.
  • Support meeting scheduling, minutes, and program administration.


Requirements:

Position Requirements: 

  • 2+ years of customer service or correspondence experience in a medical, military, or Government administrative environment.
  • High school diploma required.
  • Clear oral and written communication; Microsoft Office and PDF proficiency.
  • Must be able to obtain a favorable Tier 1 (NACI) background investigation; current or prior investigation is a plus.

Preferred Skills/Experience:

  • Military medical or base customer-service background.
  • Call-center experience.
  • Familiarity with military correspondence standards.

KSA Integration is an Equal Opportunity Employer. Veterans and military spouses are strongly encouraged to apply.

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