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Case Management Associate Jobs in Manchester, CT

Sun Life Financial

Senior Case Manager I, LTD

Hartford, CT · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... absence management, life, supplemental health, medical stop-loss insurance, and healthcare ... We have more than 6,400 employees and associates in our partner dental practices and operate ...

Sun Life Financial

Senior Case Manager I, LTD

Hartford, CT · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... absence management, life, supplemental health, medical stop-loss insurance, and healthcare ... We have more than 6,400 employees and associates in our partner dental practices and operate ...

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All JobsCase Management Associate JobsCase Management Associate Jobs in Manchester, CT

Case Management Associate information

See Manchester, CT salary details

$11

$19

$30

How much do case management associate jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for case management associate in Manchester, CT is $19.95, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $22.12 per hour, depending on experience, location, and employer.

What is a case management associate?

A Case Management Associate is a professional who supports case managers in coordinating and managing patient care or social services. Their duties often include gathering patient information, assisting with documentation, scheduling appointments, and facilitating communication between clients, healthcare providers, and insurance companies. They help ensure that clients receive appropriate and timely services while maintaining accurate records. Case Management Associates typically work in hospitals, clinics, insurance companies, or social service agencies and play a key role in streamlining the case management process.

What is the job of a case management associate?

The responsibilities of a case management associate involve managing cases for patients in a health care, mental health care, or social services setting. Your duties in this career often involve working on documentation for clients or patients. You may complete admission and discharge paperwork and communicate with patients or clients during the process so that they understand each step. Some case management aides may interact extensively with patients to get initial information that the caseworker or manager can use to make an assessment.

What are the key skills and qualifications needed to thrive as a case management associate, and why are they important?

To thrive as a Case Management Associate, you generally need foundational knowledge in healthcare or social services, often supported by an associate's or bachelor's degree in a related field. Familiarity with case management software, electronic health records (EHR), and documentation systems is typically required. Outstanding organizational skills, empathy, and effective communication help you excel in coordinating care and supporting clients. These competencies are essential for ensuring efficient case resolution, client satisfaction, and seamless collaboration with interdisciplinary teams.

What are some common challenges faced by case management associates, and how can they be addressed?

Case Management Associates often navigate challenges such as balancing high caseloads, managing complex client needs, and coordinating communication among various service providers. Time management and organizational skills are crucial in prioritizing tasks and ensuring timely follow-up. Building strong relationships with clients and maintaining clear, consistent communication with interdisciplinary teams can help address these challenges and lead to more effective outcomes.

What is the difference between Case Management Associate vs Social Worker?

AspectCase Management AssociateSocial Worker
Required CredentialsHigh school diploma or bachelor's degree; certifications varyBachelor's or master's degree in social work; licensure often required
Work EnvironmentHealthcare facilities, community organizations, insurance companiesHospitals, clinics, social service agencies
Employer & Industry UsageHealthcare, insurance, community servicesHealthcare, social services, government agencies
Common Search & ComparisonYesYes

While both roles involve supporting clients and coordinating services, Case Management Associates typically have less advanced credentials and focus on administrative and coordination tasks. Social Workers often hold advanced degrees and provide more in-depth counseling and advocacy. Understanding these differences helps in choosing the right career path or job search focus.

More about Case Management Associate jobs

What are the most commonly searched types of Case Management jobs in Manchester, CT?

The most popular types of Case Management jobs in Manchester, CT are:

What cities near Manchester, CT are hiring for Case Management Associate jobs?

Cities near Manchester, CT with the most Case Management Associate job openings:

Case Management Associate jobs near you
Infographic showing various Case Management Associate job openings in Manchester, CT as of August 2026, with employment types broken down into 81% Full Time, 14% Part Time, 1% Temporary, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $41,501 per year, or $20 per hour.

Care Management Assistant- 40hrs

Connecticut Children's

Hartford, CT • On-site

Full-time

Posted 18 days ago

Connecticut Children's Medical Center rating

7.7

Company rating: 7.7 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

222nd of 1,059 rated hospitals

Job description

The Care Management Assistant (CMA), functions as a member of the multidisciplinary health care team with guidance from the nurse case managers, social workers and utilization review nurses. The CMA provides broad scale administrative, project, and operations support to the Center for Care Coordination inpatient teams, within the hospital setting. In addition, this position works closely with the Case Management, Social Work and Utilization Review staff to provide discharge planning assistance to RN Case Managers and Social Workers.  All administrative and support activities are completed in accordance with CT Children's and department policies and procedures.

Connecticut Children's is the only health system in Connecticut that is 100% dedicated to children. Established on a legacy that spans more than 100 years, Connecticut Children's offers personalized medical care in more than 30 pediatric specialties across Connecticut and in two other states. Our transformational growth establishes us as a destination for specialized medicine and enables us to reach more children in locations that are closer to home. Our breakthrough research, superior education and training, innovative community partnerships, and commitment to diversity, equity and inclusion provide a welcoming and inspiring environment for our patients, families and team members.

At Connecticut Children's, treating children isn't just our job - it's our passion. As a leading children's health system experiencing steady growth, we're excited to expand our team with exceptional team members who share our vision of transforming children's health and well-being as one team. 

Education and/or Experience Required:

  • Education: GED or High School Diploma required

Education and/or Experience Preferred:

  • Education: Associate's Degree preferred
  • Experience:  5-7 years of increasing experience directly related to supporting children/families in a pediatric setting

Knowledge, Skills and Abilities:

Knowledge:

  • Knowledge of pediatric growth and development 0-21 yrs.
  • Demonstrates current knowledge of Nurse Case Manager, Utilization Review Nurse, and Social Work activities as appropriate and seeks professional help when unfamiliar with specific regulations or department policies and procedures.
  • Applies understanding of payer reimbursements and contracted terms to identify denied services.

Skills:

  • Proficient in Word, Excel.
  • Ability to prioritize the department's needs in an organized manner based on available resources of time and personnel.
  • Collaborates with department leaders to ensure seamless transitions in function and maintain information flow.
  • Demonstrates effective communication skills using interest-based communication and following chain-of-command.

Abilities:

  • Communicate effectively and efficiently to internal and external customers.
  • Prioritize responsibilities and adjusts time to accommodate the needs of the department.
  • Organize and manage projects.
  • Collect data and input according.
     
  • Support case managers, social workers and utilization review staff with discharge planning process, DME, administrative tasks. -20%
  • Conduct discharge follow-up phone calls as needed in conjunction with other Center inpatient and outpatient staff. -5%
  • Assist families with resolving issues and/or escalate to case management, providers etc. to assist families. 10%
  • Manage DME inventory: supply, storage, and track issues. -5%
  • Assist with tracking of Center metrics as requested by Center leadership. -5%
  • Assures that day-to-day deliverables align with policy and procedures to include regulatory and compliance requirements. -5%
  • As necessary, sends clinical information on behalf of the Center to third-party payers. -2.5%
  • Engagement in Center activities that will create opportunities for broad impact on child/family health and well-being (i.e. research, innovation, forums, presentations) -2.5%
     

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