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Case Management Assistant Jobs in Springfield, TN

Sedgwick

Return-to-Work Specialist

Nashville, TN · On-site

... to assist case management staff with client competence decisions for individual positions; to contact employers to gather specific job site/employment information and prepare related reports ...

HCL Global Systems

Call Center Operator - Hybrid

Nashville, TN · On-site

$16.25 - $20.25/hr

... Assist with troubleshooting enrollment barriers and resolving issues that may impact clients ... Client and Case Management Support 1. Collaborate with medical case managers throughout Tennessee ...

nestproit

Call Center Operator

Nashville, TN · Hybrid

... Assist with troubleshooting enrollment barriers and resolving issues that may impact clients ... Client and Case Management Support 1. Collaborate with medical case managers throughout Tennessee ...

Generis Tek Inc

Call Center Operator

Nashville, TN · On-site

$18/hr

... Assist with troubleshooting enrollment barriers and resolving issues that may impact clients ... Client and Case Management Support- 1. Collaborate with medical case managers throughout Tennessee ...

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Case Management Assistant information

See Springfield, TN salary details

$12

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$27

How much do case management assistant jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for case management assistant in Springfield, TN is $20.08, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.17 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a case management assistant?

To thrive as a Case Management Assistant, you need a background in healthcare administration or social services, strong organizational skills, and typically an associate degree or relevant experience. Familiarity with case management software, electronic health records (EHRs), and documentation systems is commonly required. Excellent communication, attention to detail, and teamwork are essential soft skills for supporting case managers and interacting with clients. These skills ensure efficient case coordination, accurate record-keeping, and effective support for both clients and the case management team.

What does a case management assistant do?

A case management assistant provides support for patients and senior staff to assist in a transfer of care. You prepare any necessary documentation to ease the transition, determine what kind of services patients need, and coordinate with other workers. Responsibilities vary with the type of position. Some case management assistants work with the elderly to ensure they can continue to live an independent life. Others help people with disabilities meet their basic needs to safeguard their quality of life. You may also provide support for people with addictions to transition into a sober lifestyle.

What is the difference between Case Management Assistant vs Social Services Coordinator?

AspectCase Management AssistantSocial Services Coordinator
Required CredentialsHigh school diploma or equivalent; some roles may prefer certificationBachelor's degree in social work, psychology, or related field; licensure may be preferred
Work EnvironmentHealthcare facilities, community agencies, hospitalsCommunity organizations, government agencies, healthcare settings
Employer & Industry UsageHospitals, clinics, social service agenciesNonprofits, government programs, social service departments
Common Search & Comparison IntentUnderstanding entry-level roles assisting case managersManaging client programs and coordinating services

While both roles support client services, a Case Management Assistant typically provides administrative and logistical support to case managers, often requiring less formal education. A Social Services Coordinator takes on a more active role in managing client programs and requires a higher level of education and experience. Both positions are vital in social service settings but differ in responsibilities and qualifications.

What are some common challenges faced by case management assistants, and how can they be managed effectively?

Case Management Assistants often encounter challenges such as balancing a high caseload, maintaining thorough documentation, and coordinating communication between clients, healthcare providers, and other stakeholders. Effective time management and strong organizational skills are essential to handle multiple priorities efficiently. Building good rapport with team members and utilizing case management software can streamline communication and documentation, making the role more manageable and rewarding.

What is a case management assistant?

Case management assistants are professionals who support case managers in coordinating services and resources for clients, often in healthcare, social services, or legal settings. Their duties typically include scheduling appointments, maintaining case files, communicating with clients and service providers, and assisting with documentation. They help ensure that clients receive appropriate care and services efficiently, allowing case managers to focus on more complex tasks. Case management assistants play a vital role in improving client outcomes by providing organizational and administrative support.
More about Case Management Assistant jobs
What are the most commonly searched types of Case Management jobs in Springfield, TN? The most popular types of Case Management jobs in Springfield, TN are:
What job categories do people searching Case Management Assistant jobs in Springfield, TN look for? The top searched job categories for Case Management Assistant jobs in Springfield, TN are:
What cities near Springfield, TN are hiring for Case Management Assistant jobs? Cities near Springfield, TN with the most Case Management Assistant job openings:
Case Management Assistant jobs near you
Infographic showing various Case Management Assistant job openings in Springfield, TN as of August 2026, with employment types broken down into 80% Full Time, 15% Part Time, 1% Temporary, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $41,758 per year, or $20.1 per hour.

Administrative Services Assistant :: Family Health and Wellness, Perinatal Infant and Pediatric Care

STI

Nashville, TN • On-site

$17.75 - $23.50/hr

Full-time

Re-posted 10 days ago

Job description

Location:710 James Robertson Parkway 7th Floor Andrew Johnson Tower Nashville, Tennessee 37243
Description:
The Tennessee Department of Health is seeking a contract administrative services assistant within the division of Family Health and Wellness, Perinatal Infant and Pediatric Care section.
Job Overview:
Summary: Under general supervision, is responsible for professional staff administrative work of considerable difficulty and supervisory work of routine difficulty in support of line operations; and performs related work as required. Position will work in the Perinatal Infant and Pediatric Care Section, specifically with the Childhood Lead Poisoning Prevention Program (CLPPP). Position will be working in the state administrative computer system and LeadTRK (program database). Training will be provided for this program. Applicant should be proficient in Microsoft Word, Excel and the use of computer programs.
Work Activities:
1. Assisting TN CLPPP Case Management nurses with follow-up for children who have elevated blood lead tests reported to the state. Completing letters for parents and providers as directed by case manager.
2. Notifying providers of needed follow-up via letters faxed requesting follow-up.
3. Entering follow-up documentation sent from providers in response to follow-up requests into LeadTRK.
4. Making referrals to Tennessee Early Intervention System and Children Special Services as directed by case manager.
5. Document referral child enrollment outcomes from TEIS Data Coordinator (quarterly) into LeadTRK.
6. Open new cases with elevated blood lead levels as directed by nurse case management procedure and setting out follow-up for nurse review in LeadTRK database.
7. Preparing program purchase orders correctly, obtaining approval signatures, and submitting to the division purchasing manager and/or working with supervisor
to enter in Edison within 1 week of receiving complete information and in advance of event or related need.
8. Reviewing printed materials for the program at least annually. Preparing and submitting request for reprinting of materials as needed to maintain an adequate
supply in Central Stores. Review documents received from Central Stores for quantities of materials remaining in stock for distribution and re-order printed materials as needed.
9. Receive vendor payment requests after review and verification from the contract processing worksheet within three business days of receipt of complete information and submit to program director for signature.
10. Compile, copy, and send meeting materials, grant applications, and required reports accurately as requested within 3 days, as requested by the TN CLPPP program director.
11. Prepare and accurately complete all documents for in and out-of-state travel requests within 3 business days of receiving complete information for TNCLPPP staff throughout the state fiscal year.
12. Email status of each contract being renewed to the program director at least monthly and per request to assure all contracts are finalized prior to the start of the new contract cycle.
13. Receive and process monthly invoices for payment within 3 business days of receipt of complete information, and track expenses on an Excel spreadsheet
available for review on the shared H drive or the SharePoint site. Ensure invoices are paid which match the invoice tracking spreadsheet and review with program director on a monthly basis.
14. Attend administrative meetings and trainings as scheduled, including but not limited to contracts/amendments, invoices, budgets, travel, procurement, etc.
15. Review for completeness and assist with federal and contract budgets, revisions and amendments as requested or indicated during the fiscal year in
cooperation with the program director.
16. Conduct contract monitoring as requested by the program director, including assisting with arrangements, developing, or revising tools, preparing reports on the visits, and tracking any needed follow-up.
17. Prepare or revise contract and invoice monitoring tools shared via email or Sharepoint independently, or as requested by program director.
18. Organize travel authorization and/or registration activities and prepare and compile meeting materials to meet the deadline assigned by program director.
The position is hybrid. First day attendance is expected in person in Nashville, TN, for laptop deployment and new employee onboarding. Average in-person attendance in Nashville is anticipated quarterly. Travel to Nashville is non-reimbursable. The position is renewable through February 2027.

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