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Case Management Assistant Jobs in Needham, MA (NOW HIRING)

genex

Field Nurse Case Manager (RN)

Boston, MA

... case management process. Works as an intermediary between carriers, attorneys, medical care ... May assist in training/orientation of new staff as requested. Monitors functions assigned to non ...

genex

Field Nurse Case Manager (RN)

Boston, MA

... case management process. Works as an intermediary between carriers, attorneys, medical care ... May assist in training/orientation of new staff as requested. Monitors functions assigned to non ...

Xometry

Case Manager III

Waltham, MA · Hybrid

$21.50 - $27.75/hr

As a Case Manager III, you will drive resolution of high-impact cases involving customers ... Manage On time shipments with suppliers and assist suppliers with manufacturing challenges

Massgeneralbrigham

Case Manager

Charlestown, MA

$69K - $84K/yr

Ideal Candidate: - Case management experience - IRF/acute rehab experience - MA license required ... -Assist in discharge planning as required -Communicating effectively and efficiently internally ...

Massgeneralbrigham

Case Manager

Brighton, MA

$69K - $84K/yr

Ideal Candidate: - Case management experience - SNF experience - MA license required (RN, PT, OT, ... -Assist in discharge planning as required -Communicating effectively and efficiently internally ...

Mass General Brigham

Case Manager

Brighton, MA · On-site

$69K - $84K/yr

Ideal Candidate: - Case management experience - SNF experience - MA license required (RN, PT, OT, ... -Assist in discharge planning as required -Communicating effectively and efficiently internally ...

Northeast Recovery

Case Manager - Bedrock

Canton, MA · On-site

The Case Management position will provide a variety of services that help individuals and families ... Ability to interact with a multi-disciplinary team to assist in facets of the recovery program ...

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How much do case management assistant jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for case management assistant in Needham, MA is $23.16, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $26.73 per hour, depending on experience, location, and employer.

What is a case management assistant?

Case management assistants are professionals who support case managers in coordinating services and resources for clients, often in healthcare, social services, or legal settings. Their duties typically include scheduling appointments, maintaining case files, communicating with clients and service providers, and assisting with documentation. They help ensure that clients receive appropriate care and services efficiently, allowing case managers to focus on more complex tasks. Case management assistants play a vital role in improving client outcomes by providing organizational and administrative support.

What does a case management assistant do?

A case management assistant provides support for patients and senior staff to assist in a transfer of care. You prepare any necessary documentation to ease the transition, determine what kind of services patients need, and coordinate with other workers. Responsibilities vary with the type of position. Some case management assistants work with the elderly to ensure they can continue to live an independent life. Others help people with disabilities meet their basic needs to safeguard their quality of life. You may also provide support for people with addictions to transition into a sober lifestyle.

What are the key skills and qualifications needed to thrive as a case management assistant?

To thrive as a Case Management Assistant, you need a background in healthcare administration or social services, strong organizational skills, and typically an associate degree or relevant experience. Familiarity with case management software, electronic health records (EHRs), and documentation systems is commonly required. Excellent communication, attention to detail, and teamwork are essential soft skills for supporting case managers and interacting with clients. These skills ensure efficient case coordination, accurate record-keeping, and effective support for both clients and the case management team.

What are some common challenges faced by case management assistants, and how can they be managed effectively?

Case Management Assistants often encounter challenges such as balancing a high caseload, maintaining thorough documentation, and coordinating communication between clients, healthcare providers, and other stakeholders. Effective time management and strong organizational skills are essential to handle multiple priorities efficiently. Building good rapport with team members and utilizing case management software can streamline communication and documentation, making the role more manageable and rewarding.

What is the difference between Case Management Assistant vs Social Services Coordinator?

AspectCase Management AssistantSocial Services Coordinator
Required CredentialsHigh school diploma or equivalent; some roles may prefer certificationBachelor's degree in social work, psychology, or related field; licensure may be preferred
Work EnvironmentHealthcare facilities, community agencies, hospitalsCommunity organizations, government agencies, healthcare settings
Employer & Industry UsageHospitals, clinics, social service agenciesNonprofits, government programs, social service departments
Common Search & Comparison IntentUnderstanding entry-level roles assisting case managersManaging client programs and coordinating services

While both roles support client services, a Case Management Assistant typically provides administrative and logistical support to case managers, often requiring less formal education. A Social Services Coordinator takes on a more active role in managing client programs and requires a higher level of education and experience. Both positions are vital in social service settings but differ in responsibilities and qualifications.

How much does a case management assistant make?

The average salary for a case management assistant in Florida is around $35,000 to $45,000 per year, depending on experience, certifications, and the specific employer. Entry-level positions may start lower, while experienced assistants with specialized skills can earn higher wages. Salaries can also vary based on the work environment and workload.
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The top searched job categories for Case Management Assistant jobs in Needham, MA are:

What cities near Needham, MA are hiring for Case Management Assistant jobs?

Cities near Needham, MA with the most Case Management Assistant job openings:

Case Management Assistant jobs near you
Infographic showing various Case Management Assistant job openings in Needham, MA as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 10% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $48,168 per year, or $23.2 per hour.

Full Time Case Manager

Whittier Health Network

Westborough, MA • On-site

$33.87 - $48.91/hr

Full-time

Medical, Dental, Life, Retirement

Posted 20 days ago

Job description

Whittier Rehabilitation Hospital Westborough
150 Flanders Road
Westborough, MA 01510
Case Manager -Full Time
Pay: $33.87-$48.91
Essential:
  • Meet with every patient/family within 1 working day of admission to introduce case management and begin an assessment of potential discharge planning needs. Take into account patient's age and developmental level, cultural and religious practices, language and emotional barriers, healthcare needs, financial situation and family/community support.
  • Provide the patient and family information, in a form that they can understand, about the rehabilitation process, levels of care, homecare services, community resources and patient rights including Advance Directives.
  • Attend all interdisciplinary team meetings (RTC, FTC, TTC) to collaborate with the healthcare team, patient and family to establish a treatment plan with realistic goals and a target date to achieve the goals. Identify variables that may influence the accomplishment of the goals. Continually evaluate the effectiveness of the plan and modify as needed.
  • Collaborate with the healthcare team, patient and family for a timely discharge to the next level of care, when appropriate. Assist the team in identifying agencies or facilities that can meet the patient's healthcare needs
  • Make referrals to the next level of care and coordinate the transfer to maintain a continuation of services. Counsel with the patient/family and the payor to coordinate funding for the services. Obtain approval numbers from payor, if needed.
  • Organize all referral paperwork needed to make discharge referral, review for completeness and fax (or have faxed) to the agency or facility that will continue to provide service.
  • Maintain patient privacy and confidentiality at all times. Release only information authorized by the patient/responsible party, and only the specific information required.
  • Case managers will act as utilization review coordinators.
  • At each Rehab Team Conference (RTC) the patient's level of care will be monitored, per UR plan.
  • Refer any cases requiring medical judgment to a physician advisor.
  • Maintain timely contact with external case managers and third party payors as required under "continued stay review" programs. Obtain approvals for continuation of the treatment plan. Advocate for services at an appropriate intensity to best meet the patient's needs.
  • Notify members of the team and business office of any exclusions or level of care changes.
  • Attend Utilization Review Committee meetings, as assigned.
  • Keep patient and family informed of Utilization Review decisions and provide discharge planning options to meet patient care needs.
  • Document all case management activities in the patient's medical record, including notes related to conversations with patient/family, insurers and others in accordance with laws, regulations and hospital policy.
  • Participate in hospital-wide or department specific performance improvement initiatives as assigned.

PREREQUISITES:
  • Registered Nurse; with a minimum of 5 years varied nursing experience, preferably orthopedic, med-surg, geriatric or rehabilitation. Case management experience, preferred.
  • Excellent communication (written and verbal), interpersonal and organization skills.
  • Ability to assess, analyze, plan, implement and evaluate.
  • Basic knowledge of insurance, including an understanding of eligibility, benefits and limitations.
  • Knowledge of growth and development across the life span.
BENEFITS:Benefits:
  • 401(k)
  • Continuing education credits
  • Dental insurance
  • Disability insurance
  • Flexible spending account
  • Health insurance
  • Life insurance

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