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Case Intake Client Support Jobs (NOW HIRING)

Legal Intake & Client Communication Specialist NeoWork is looking for a Legal Intake & Client ... Maintain accurate and detailed case notes in FileVine or CRM systems * Support surge intake needs ...

Position Summary The Intake Client Specialist manages a queue of incoming documents to create new ... Correspond and follow up with Agency Case Managers via email, State Portal Messaging, and phone ...

Correspond and follow up with Agency Case Managers via email, State Portal Messaging, and phone ... We may use artificial intelligence (AI) tools to support parts of the hiring process, such as ...

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Case Intake & Client Communication: Conduct initial interviews to gather facts, injuries, and ... Trial Support: Assist in organizing exhibits, preparing trial notebooks, and coordinating witness ...

Be Seen First

Client Communication: Follow-up with potential clients as necessary to complete the intake process ... case updates, and ensure that all documentation and information have been provided. * Support ...

Daily monitoring of client intake queues and case management groups for clients flagged as non-responsive or "MIA Client". * Conduct daily communications with client intake vendors using standardized ...

Client Intake Analyst

Los Angeles, CA · On-site

$21 - $32/hr

Daily monitoring of client intake queues and case management groups for clients flagged as non-responsive or "MIA Client". * Conduct daily communications with client intake vendors using standardized ...

Client Intake Analyst

Los Angeles, CA · Remote

$21 - $32/hr

Daily monitoring of client intake queues and case management groups for clients flagged as non-responsive or "MIA Client". * Conduct daily communications with client intake vendors using standardized ...

Client Intake Analyst

Los Angeles, CA · Remote

$21 - $32/hr

Daily monitoring of client intake queues and case management groups for clients flagged as non-responsive or "MIA Client". * Conduct daily communications with client intake vendors using standardized ...

Case Start Up Case Manager

Conway, SC · On-site

$18.50 - $23.75/hr

This role focuses on client intake, fact-gathering, and case setup, ensuring each file is properly ... Photos and supporting documentation * Maintain consistent follow-up to obtain missing or incomplete ...

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Case Intake Client Support information

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How much do case intake client support jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for case intake client support in the United States is $20.81, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.84 per hour, depending on experience, location, and employer.

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What are popular job titles related to Case Intake Client Support jobs?

For Case Intake Client Support jobs, the most frequently searched job titles are:

Legal Intake & Client Communications Specialist

Remote

$18.25 - $24.25/hr

Other

Posted 6 days ago


Job description

Legal Intake & Client Communication Specialist

NeoWork is looking for a Legal Intake & Client Communication Specialist to serve as the first point of contact for new leads, existing clients, and medical providers. This role combines high-empathy client support with a light sales and retention component, focused on building trust, securing completed intakes, and confirming signed engagements. Accuracy, compliance, and clear documentation are critical, as this role supports both client experience and internal legal operations.

You will handle inbound and outbound communications, coordinate with attorneys and intake managers, and ensure all client information is properly qualified and recorded in the firm's systems. This role is ideal for someone who is confident speaking with clients, comfortable guiding conversations toward clear next steps, and highly detail-oriented in regulated environments.

Responsibilities:

  • Handle inbound calls from new leads, referrals, and active clients
  • Conduct outbound follow-ups via phone, SMS, and email (daily for up to 14 days)
  • Qualify personal injury and mass tort cases based on defined criteria
  • Guide qualified callers through next steps and secure completed intake and signed engagement
  • Coordinate and confirm e-signatures and required documentation
  • Warm transfer qualified cases to attorneys or intake managers
  • Provide status updates to clients and respond to inquiries professionally
  • Escalate urgent situations related to injuries, medical needs, or legal deadlines
  • Maintain accurate and detailed case notes in FileVine or CRM systems
  • Support surge intake needs during mass tort campaigns