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Online Intake Client Support Jobs (NOW HIRING)

Legal Intake & Client Communication Specialist NeoWork is looking for a Legal Intake & Client ... This role combines high-empathy client support with a light sales and retention component, focused ...

The Intake Client Specialist manages a queue of incoming documents to create new clients, and ... We may use artificial intelligence (AI) tools to support parts of the hiring process, such as ...

Client Support 1

Stuart, FL · On-site

$14 - $18.25/hr

Client Support I (Tier 1) Position Summary Client Support I is the first point of contact for ... This role focuses heavily on customer service, issue intake, basic troubleshooting, and ensuring ...

Client Support 1

$17 - $22.25/hr

Client Support I (Tier 1) Client Support I is the first point of contact for customers using the ... This role focuses heavily on customer service, issue intake, basic troubleshooting, and ensuring ...

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Online Intake Client Support information

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How much do online intake client support jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for online intake client support in the United States is $20.81, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.84 per hour, depending on experience, location, and employer.

What are popular job titles related to Online Intake Client Support jobs?

For Online Intake Client Support jobs, the most frequently searched job titles are:

Infographic showing various Online Intake Client Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $43,288 per year, or $20.8 per hour.

Legal Intake & Client Communications Specialist

Remote

$18.25 - $24.25/hr

Other

Posted 7 days ago


Job description

Legal Intake & Client Communication Specialist

NeoWork is looking for a Legal Intake & Client Communication Specialist to serve as the first point of contact for new leads, existing clients, and medical providers. This role combines high-empathy client support with a light sales and retention component, focused on building trust, securing completed intakes, and confirming signed engagements. Accuracy, compliance, and clear documentation are critical, as this role supports both client experience and internal legal operations.

You will handle inbound and outbound communications, coordinate with attorneys and intake managers, and ensure all client information is properly qualified and recorded in the firm's systems. This role is ideal for someone who is confident speaking with clients, comfortable guiding conversations toward clear next steps, and highly detail-oriented in regulated environments.

Responsibilities:

  • Handle inbound calls from new leads, referrals, and active clients
  • Conduct outbound follow-ups via phone, SMS, and email (daily for up to 14 days)
  • Qualify personal injury and mass tort cases based on defined criteria
  • Guide qualified callers through next steps and secure completed intake and signed engagement
  • Coordinate and confirm e-signatures and required documentation
  • Warm transfer qualified cases to attorneys or intake managers
  • Provide status updates to clients and respond to inquiries professionally
  • Escalate urgent situations related to injuries, medical needs, or legal deadlines
  • Maintain accurate and detailed case notes in FileVine or CRM systems
  • Support surge intake needs during mass tort campaigns