Carnitas Jobs (NOW HIRING)

Job title—Guest Engagement Cashier.

Job Location—Carnitas Snack Shack.

Classification—Nonexempt under the Fair Labor Standards Act (FLSA).

Salary level—hourly with gratuity tip pool payments.

Reports to—Supervisors and Managers

Summary/objective—

Enhance the guest experience by delivering prompt, friendly, knowledgeable, and professional service in every interaction. Embrace a spirit of caring, authenticity, and accountability while demonstrating passion and perseverance throughout each shift. Take initiative and ownership in achieving both individual and team service goals, contributing to a welcoming, memorable, and guest-centered environment.

Essential functions—

Guest Experience & Brand Representation

• Warmly greet every guest with a genuine smile and friendly service throughout their visit.
• Engage guests with thoughtful flavor recommendations, menu insights, and upselling suggestions.
• Deliver every interaction with enthusiasm and a “smile with your eyes” attitude that supports a positive, Instagram-worthy experience.
• Address guest concerns promptly and communicate any issues to management to maintain service excellence.

Cashiering & Order Fulfillment

• Accurately operate the POS system to complete orders using cash, credit, or app-based payments.
• Confirm orders with guests to ensure accuracy and satisfaction.
• Assemble food and beverage items as an expeditor (expo), ensuring timely and correct delivery to guests.
• Understand and apply menu knowledge, including substitutions, portion standards, and sales techniques.

Ice Cream & Beverage Service

• Set up and operate the ice cream cart or service station at in-store and off-site events.
• Dispense soft-serve ice cream, churros, and beverages following precise portioning and food safety standards.
• Maintain the Taylor machine according to CSS and manufacturer guidelines, including safe cleaning, handling, and storage procedures.

Cleanliness & Safety

• Maintain cleanliness of all service areas — including machines, carts, counters, and floors — both inside and outside when porters are unavailable.
• Follow all food safety, hygiene, and PPE guidelines, including proper glove use and handwashing procedures.
• Perform opening, side work, and closing duties to keep the station guest-ready and aligned with company sanitation expectations.

Stocking & Inventory

• Monitor and replenish inventory such as napkins, cups, cones, toppings, and takeout supplies.
• Organize cashier and expo stations to ensure smooth operations during busy shifts.

Cart Operation & Storage

• Safely transport, store, and secure the ice cream cart before and after shifts.
• Ensure the cart is clean, functional, and presentation-ready for all service periods.

adaptability & Team Support

• Thrive in fast-paced environments while remaining composed and guest-focused.
• Support teammates during high-volume periods and contribute to a fun, collaborative workplace culture.
• Remain flexible, assist where needed, and promote a service-first mindset throughout the shift.

Competency

• Ability to read & write English.
• Ability to calculate and count cash & change.
• Time management
• Customer service
• Dispute resolution
• Dependability
• Efficiency
• Flexibility
• Friendliness
• Attention to detail
• Point of Sale systems (POS)
• Positive attitude
• Punctuality
• Multitasking

Supervisory responsibilities

• No direct reports.

Work environment

• Primary work environment is both Indoor and outdoor work for routine cleaning; daily set up and breakdown of large patio area; temperatures range from 50F-90F with varying weather conditions.
• Noise level can be loud at times due to crowds, order taking and music.

Physical demands

• Lift and/or move up to approximately 30 pounds frequently.
• Bending/stooping/kneeling required – frequently.
• Climbing ladders – occasionally.
• Routine standing for duration of shift (up to 8 hours).
• Ability to work varied hours and days including nights, weekends and holidays as needed.

Position type and expected hours of work

• Part time to 32 hours/week or more
• Due to unexpected business demands overtime (shifts greater than 8 hours) may be required.
• Working hours can be included weekends and holidays.

Travel

• N/A

Required education and experience

• High School diploma or GED.
• Generally, 1+ years retail or restaurant experience
• Competency to do sales and service skills, strong interpersonal skills, verbal communication and listening skills. Ability to multi-task, basic math and cash handling experience.
• Must have an aptitude and enthusiasm to learn about all brands and products available to our guest.

Preferred education and experience

• Additional education and cashier guest service experience.

Additional eligibility qualifications

• San Diego Food Handers Card. We can help you obtain if you do not possess.
• California ABC Responsible Beverage Service Training & Certificate ID #.

AT-WILL STATEMENT & JOB DESCRIPTION DISCLAIMER

This position is at-will. You have the right to resign at any time, for any reason, with or without notice, with or without cause. Likewise, Carnitas Snack Shack, LLC has the right to terminate employment at any time, for any reason, with or without notice, with or without cause. This at-will employment relationship will remain in full force and effect notwithstanding any changes that may occur in position, title, pay or other terms or conditions of my employment with the company. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. Nonessential functions of the job may be required to perform other related duties as assigned.