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Cargo Reservation Agent Jobs (NOW HIRING)

Horizon Air

Ramp & Customer Service Agent

Pullman, WA · On-site

$18.27/hr

Loads and offloads luggage and cargo with the use of conveyor belts. * At the direction of ... Ability to learn and operate a computerized reservation system. * Typing speed of at least 25 WPM.

Horizon Air

Ramp & Customer Service Agent

Medford, OR · On-site

$17.23/hr

Loads and offloads luggage and cargo with the use of conveyor belts. * At the direction of ... Ability to learn and operate a computerized reservation system. * Typing speed of at least 25 WPM.

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Cargo Reservation Agent information

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$11

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How much do cargo reservation agent jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for cargo reservation agent in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Cargo Reservation Agent vs Freight Coordinator?

AspectCargo Reservation AgentFreight Coordinator
CredentialsHigh school diploma, certification in logistics or customer serviceHigh school diploma, logistics or supply chain certification often preferred
Work EnvironmentAirlines, freight companies, customer service centersWarehouses, shipping offices, logistics departments
Job FocusBooking cargo space, customer communication, reservation managementCoordinating shipments, tracking freight, managing logistics operations

While both roles involve managing freight and customer interactions, a Cargo Reservation Agent primarily handles booking and reservations for cargo space, focusing on customer service. In contrast, a Freight Coordinator oversees the broader logistics process, including shipment coordination and tracking. Both roles require knowledge of logistics and certifications, but their daily tasks and work environments differ significantly.

What are the key skills and qualifications needed to thrive as a Cargo Reservation Agent, and why are they important?

To thrive as a Cargo Reservation Agent, you need strong organizational skills, attention to detail, and proficiency in logistics or transportation operations, often supported by a high school diploma or equivalent. Familiarity with airline reservation systems, cargo management software, and relevant documentation processes is typically required. Excellent customer service, problem-solving abilities, and effective communication help agents stand out in handling client requests and resolving shipment issues. These skills ensure accurate bookings, efficient cargo handling, and high customer satisfaction in a fast-paced logistics environment.

What are Cargo Reservation Agents?

Cargo Reservation Agents are professionals responsible for managing and coordinating the booking of cargo shipments for airlines, shipping lines, or logistics companies. They handle customer inquiries, process reservations, and ensure all documentation and requirements for cargo transport are met. These agents also track shipments, resolve issues with bookings, and provide customer support throughout the shipping process. Their role is essential in ensuring efficient and accurate transportation of goods by air, sea, or land.

What are some common challenges faced by Cargo Reservation Agents, and how can they be managed effectively?

Cargo Reservation Agents often encounter challenges such as managing last-minute booking changes, dealing with overbooked shipments, and efficiently coordinating with multiple departments to ensure timely cargo delivery. Staying organized, maintaining clear communication with clients and colleagues, and utilizing reservation software effectively can help manage these challenges. Additionally, developing strong problem-solving skills and staying up to date with airline and logistics protocols are key to succeeding in this fast-paced environment.
More about Cargo Reservation Agent jobs
What cities are hiring for Cargo Reservation Agent jobs? Cities with the most Cargo Reservation Agent job openings:
What job categories do people searching Cargo Reservation Agent jobs look for? The top searched job categories for Cargo Reservation Agent jobs are:
Cargo Reservation Agent jobs near you
Infographic showing various Cargo Reservation Agent job openings in the United States as of May 2026, with employment types broken down into 40% Full Time, and 60% Part Time. Highlights an 100% In-person job distribution, with an average salary of $36,284 per year, or $17.4 per hour.
RDU Passenger Service Agent

RDU Passenger Service Agent

Swissport International AG

Morrisville, NC

$16.50/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Swissport International AG rating

5.9

Company rating: 5.9 out of 10

Based on 94 frontline employees who took The Breakroom Quiz

34th of 52 rated aviation services

Job description

Overview:

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”  

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe. 

Job summary

The Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints and other duties as assigned. 

The expected pay rate is 16.50/hour. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays. 


Your activities 

  • Inspect and verify passenger documentation
  • Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
  • Manage passenger baggage processing including handling and fee calculation if applicable
  • Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
  • Direct passengers through Customs, Immigration, and Quarantine, as required
  • Make public address announcements as required
  • Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
  • Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
  • Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
  • Produce all required, work-related documentation
  • Other duties as assigned 

Your profile

  • High School diploma or GED equivalent
  • Passionate about customer service and must have relevant work experience
  • Excellent communication skills (written and verbal) in country specific language
  • Additional languages desirable
  • Commitment to continuous improvement
  • Self-motivated and able to work independently
  • Attentive to detail and numerate
  • Ability to follow processes and procedures and apply flexible approach when required
  • Must be able to type and learn airline specific computer reservation/ ticketing software
  • Willingness to work in inclement weather

What we offer

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Visit our website at https://careers.swissport.com to learn more about Life at Swissport. 

Join Swissport today and be part of a team that connects the world of aviation! 

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