Cargo Operations Manager Jobs (NOW HIRING)

Luxaviation One, part of the Luxaviation Group and a global leader in business aviation, is expanding its services with the creation of a Cargo Division. We are looking for a Cargo Director to lead and structure this new strategic activity.

Reporting directly to the Managing Director - USA, this position is aimed at an experienced professional with an entrepreneurial mindset, capable of handling complex assignments and interacting with a demanding international clientele. In close collaboration with executive management, the Cargo Director will design, launch, and develop the division, aiming to make it a key growth pillar for the Group.

Required skills and qualities:

• Strategic leadership and management
  Visionary and unifying, able to structure a new business, recruit and lead a high-performing team, and mobilize it around ambitious objectives in an international and competitive environment.
• Commercial excellence and business development
  Proven experience in identifying opportunities, building differentiating offers, and acquiring new clients. Able to develop a solid and sustainable portfolio using your network and results-oriented approach.
• Negotiation and key account management
  Skilled in high-stakes negotiations with major accounts, freight forwarders, cargo operators, airlines, and logistics partners. Able to build long-term trust-based relationships and position a premium offer.
• Performance management and results-driven mindset
  Business-oriented, sets ambitious objectives, monitors KPIs closely, and implements necessary actions to ensure profitability and growth.
• Emotional intelligence and listening skills
  Able to unite teams and establish trust with stakeholders.Comfortable in multicultural environments and managing complex human relations.
• Entrepreneurial spirit and proactivity
  Autonomous, solution-oriented, and motivated to create and grow a high-potential activity with an innovative and differentiating approach.
• Adaptability and operational commitment
  Agile, responsive, and available to make decisions on the ground as needed, in a fast-paced cargo environment.

Key responsibilities:

• Budget planning and monitoring
  • Define the annual Cargo Division budget in coordination with the Managing Director - USA, CEO and Group Finance.
  • Forecast revenues, margins, and expenses (operations, sales, HR, marketing).
  • Monitor profitability, analyze deviations, and adjust actions accordingly.
  • Identify cost optimization and revenue-maximizing levers while maintaining high service levels.
  • Ensure proper allocation of financial resources according to strategic priorities.
• Client portfolio management and retention
  • Maintain close relationships with strategic clients and their logistics teams.
  • Attend key operational events (cargo departures/arrivals) when relevant.
  • Identify client-specific needs and propose tailored solutions, including full-chain logistics.
  • Implement client satisfaction and retention strategies aligned with the Group's service standards.
• Cargo operations management
  • Assess feasibility of transport requests considering technical, customs, and operational requirements.
  • Build customized commercial offers leveraging Group capabilities and a network of qualified operators.
  • Coordinate with operator operations departments to ensure timely and compliant execution.
  • Conduct commercial negotiations with clients and contractual negotiations with suppliers (cargo airlines, handling agents, forwarders, etc.).
  • Oversee all operational steps: quotations, contracts, tracking, team briefing, post-delivery follow-up.
  • Ensure service quality, punctuality, and compliance, especially for high-value or sensitive clients.
• Business development and growth
  • Identify and target high-potential market segments (specific goods, strategic industries, international logistics corridors).
  • Lead proactive prospecting strategies (direct clients, forwarders, e-commerce, pharma, etc.).
  • Manage and monitor the sales pipeline with clear revenue and market share growth targets.
  • Enhance Luxaviation Cargo's international visibility and develop long-term client relationships based on recommendation, quality, and responsiveness.
  • Promote complementary Group services (concierge, VIP charter, group charter, special aviation) when relevant.
• Team management and structuring
  • Recruit and lead the US Cargo team.
  • Implement internal processes for smooth division operations: commercial flows, operations, sales administration, reporting.
  • Define and implement ongoing training (products, processes, CRM tools, freight regulations) and ensure skill development.
  • Foster a culture of operational excellence, autonomy, and engagement.
• Performance monitoring and strategic reporting
  • Collaborate closely with the Managing Director - USA to track KPIs and identify improvement opportunities.
  • Identify strengths and areas for improvement in client relations, timelines, profitability, and operational responsiveness.
  • Implement reporting tools for sales, margins, client satisfaction, and business development.
• International representation
  • Attend professional trade shows and industry events (aviation, logistics, supply chain) in the US and abroad.
  • Represent the Cargo Division with institutions, clients, partners, and specialized media, upholding the Group's image and standards.
  • Actively contribute to Luxaviation One's visibility by positioning the division as an innovative, responsive, and premium player in air cargo.