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Care Connections Representative Jobs (NOW HIRING)

Total Care Connections

Executive Director

Tucson, AZ · On-site

Total Care Connections, one of the fastest growing home care and home health organizations, is ... Strong ability to market, network, and represent the organization with professionalism. * Solid ...

Saviance

Healthcare - Physician III

Columbia, SC · On-site

Care Connections is a strategic partner to *** Health Plans, committed to engaging and connecting ... Conduct a monthly quality chart reviews of a 10% representative sample or a minimum of two (2) ...

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Care Connections Representative information

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$12

$18

$25

How much do care connections representative jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for care connections representative in the United States is $18.82, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $19.47 per hour, depending on experience, location, and employer.

What is the difference between Care Connections Representative vs Customer Service Representative?

AspectCare Connections RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; healthcare-related certificationsHigh school diploma or equivalent; customer service training
Work EnvironmentHealthcare settings, insurance companies, patient support centersRetail, call centers, corporate offices
Employer & IndustryHealthcare providers, insurance companiesVarious industries including retail, telecom, finance
Search & Comparison IntentHealthcare support, patient communication rolesCustomer support, client communication roles

Care Connections Representatives focus on healthcare-related communication, often assisting patients and managing insurance inquiries, while Customer Service Representatives handle general customer inquiries across various industries. Both roles require strong communication skills, but the healthcare-specific knowledge distinguishes the Care Connections role.

More about Care Connections Representative jobs
What cities are hiring for Care Connections Representative jobs? Cities with the most Care Connections Representative job openings:
What states have the most Care Connections Representative jobs? States with the most job openings for Care Connections Representative jobs include:
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Care Connections Representative jobs near you
Infographic showing various Care Connections Representative job openings in the United States as of July 2026, with employment types broken down into 2% As Needed, 70% Full Time, 22% Part Time, and 6% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,156 per year, or $18.8 per hour.
Customer Connections Representative

Customer Connections Representative

Security Financial Services

Lincoln, NE • Hybrid

$14 - $19/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Title

Assurity is looking for enthusiastic, driven, and collaborative people to join our team. We're a company of vibrant and passionate people who work every day to advance our mission of helping people through difficult times and who truly want to make a difference. As a Certified B Corporation, we have a verified commitment to our people, community, and planet, and we work every day to make the world a better place.

Ample opportunities for growth, a thriving culture and coworkers who care as much as you do are just the beginning. Come work with purpose.

Essential Functions

50% Provides a high level of personalized service to achieve and exceed standards including building and maintaining sustainable relationships with our customers, which includes:

  • Being available and engaged during assigned work hours to ensure the highest level of customer satisfaction;
  • Meeting and exceeding established qualitative standards;
  • Identifying customers' needs, clarifying information, researching every issue and provide solutions, status and/or alternatives;
  • Working with difficult customers to resolve issues; and
  • Maintaining a high level of engagement, positive attitude, and professional appearance always.

40% Manages large volumes of telephone, e-mail and fax inquiries and requests from customers, which includes:

  • Meeting and exceeding established individual and department quantitative standards;
  • Providing comprehensive records on all interactions as information is received;
  • Taking advantage of upselling opportunities whenever they arise; and
  • Understanding policy coverages and having a strong knowledge of company products, processes, and procedures.

10% Performs other responsibilities as assigned, which includes:

  • Assisting as needed within the customer connections department;
  • Assisting with process improvement planning and implementation;
  • Assisting with and participating in team functions and events for the customer connections department; and
  • Assisting in special projects and other related duties as requested and serving as a member of various committees and implementation teams.

The list of essential functions is not exhaustive and may be substituted as necessary.

Experience and Skill Requirements

  • Four to six years of customer support experience.
  • Consistent and reliable attendance is an essential function to this position.
  • Strong verbal and written communication skills.
  • Strong listening skills.
  • Familiarity with ACD telephone systems and practices preferred.
  • Customer focus and adaptability to different personality types.
  • Ability to set and manipulate priorities and manage time effectively.
  • Word processing and spreadsheet software proficiency required.
  • Talent required in values, work intensity, achiever, positivity, resourcefulness, command, persuasion, relationship-extension, and exactness.

Education and Certification Requirements

  • Associate degree in business or related field or equivalent.

Physical and Work Schedule Requirements

  • May require work in excess of 40 hours a week in order to complete functions of position.
  • Ability to maintain acceptable attendance according to the company attendance policy and following daily work schedule for appropriate coverage.
  • Ability to work at a computer up to eight hours a day.
  • Hybrid position based in Lincoln, NE. Requires three days per week onsite and provides a hybrid schedule with two remote workdays.

Sign-on bonus guaranteed and training bonus program in place.

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