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Care Connections Representative Jobs (NOW HIRING)

Total Care Connections

Account Executive

Phoenix, AZ

... Representing Total Care Connections at networking events and throughout the Phoenix healthcare community We're Looking For Someone Who: - Loves building relationships and earning trust - Is self ...

Total Care Connections

Account Executive

Phoenix, AZ · On-site

... Representing Total Care Connections at networking events and throughout the Phoenix healthcare community We're Looking For Someone Who: - Loves building relationships and earning trust - Is self ...

Total Care Connections

Account Executive

Tucson, AZ

Represent Total Care Connections professionally when meeting with clients, families, and referral partners. Participate in team meetings and contribute to growth-focused initiatives. What We're ...

Total Care Connections

Account Executive

Tucson, AZ

Represent Total Care Connections professionally when meeting with clients, families, and referral partners. Participate in team meetings and contribute to growth-focused initiatives. What We're ...

Total Care Connections

Account Executive

Tucson, AZ · On-site

Collaboration and Communication • Partner with Care Managers and Scheduling teams to ensure new clients are staffed quickly. • Represent Total Care Connections professionally when meeting with ...

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Care Connections Representative information

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How much do care connections representative jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for care connections representative in the United States is $18.82, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $19.47 per hour, depending on experience, location, and employer.

What is the difference between Care Connections Representative vs Customer Service Representative?

AspectCare Connections RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; healthcare-related certificationsHigh school diploma or equivalent; customer service training
Work EnvironmentHealthcare settings, insurance companies, patient support centersRetail, call centers, corporate offices
Employer & IndustryHealthcare providers, insurance companiesVarious industries including retail, telecom, finance
Search & Comparison IntentHealthcare support, patient communication rolesCustomer support, client communication roles

Care Connections Representatives focus on healthcare-related communication, often assisting patients and managing insurance inquiries, while Customer Service Representatives handle general customer inquiries across various industries. Both roles require strong communication skills, but the healthcare-specific knowledge distinguishes the Care Connections role.

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What cities are hiring for Care Connections Representative jobs? Cities with the most Care Connections Representative job openings:
What states have the most Care Connections Representative jobs? States with the most job openings for Care Connections Representative jobs include:
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Care Connections Representative jobs near you
Infographic showing various Care Connections Representative job openings in the United States as of June 2026, with employment types broken down into 4% As Needed, 43% Full Time, 52% Part Time, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,156 per year, or $18.8 per hour.
Care Connections Scheduling Coordinator

Care Connections Scheduling Coordinator

University Hospitals

Shaker Heights, OH • On-site

$18.50 - $25/hr

Full-time

Posted 23 days ago

University Hospitals rating

7.2

Company rating: 7.2 out of 10

Based on 609 frontline employees who took The Breakroom Quiz

330th of 872 rated healthcare providers

Job description

Be the First Connection to Care
At University Hospitals, our mission is to heal, teach, and discover. Care Connections plays a critical role in that mission by ensuring patients can access care when they need it. As a Scheduling Coordinator I, you will serve as the first point of contact for patients and families across the UH Health System, supporting access to care in a fast-paced call-center environment.
In this entry-level role, you will act as a compassionate, trusted partner for those seeking healthcare services by listening with empathy, responding with professionalism, and helping connect each caller to the appropriate appointment or resource. No prior healthcare experience is required. Care Connections provides structured training, tools, and ongoing support to help you succeed.
How You'll Support Our Mission
  • Answer a high volume of inbound calls in a Care Connections call-center environment, serving patients, families, and caregivers across the UH Health System
  • Provide compassionate, patient-centered service by actively listening and understanding each caller's unique needs and preferences
  • Schedule appointments accurately and efficiently to promote timely access to care
  • Serve as an advocate for patients by guiding them through services, providers, and next steps within UH
  • Enter and validate demographic, insurance, and appointment information to ensure accurate patient records and system integrity
  • Explain appointment details and pre-visit preparation requirements in a clear, respectful, and supportive manner
  • Identify when referrals or insurance limitations apply and communicate available options or next steps
  • Collect and process co-pays, deductibles, and other patient payments when applicable
  • Respond to a wide variety of questions related to physicians, services, locations, and logistics
  • Collaborate with Care Connections team members, clinics, and departments to enhance the patient experience and support operational excellence
  • Meet quality and productivity standards with coaching and support during the first 90 days of employment
  • Appropriately escalate concerns to Care Connections leadership to support service recovery and ensure positive patient outcomes
What Helps You Be Successful in This Role
  • A genuine desire to help others and make a positive impact
  • Comfort working in a call-center environment with frequent phone interactions
  • Strong listening, communication, and customer service skills
  • Ability to multitask, stay organized, and manage multiple systems
Ways You'll Contribute
  • Support UH's commitment to patient experience, safety, and service excellence
  • Represent the University Hospitals brand with professionalism, integrity, and empathy on every interaction
  • Adapt to changing workflows, policies, or system needs while maintaining a patient-first approach
  • Contribute to a respectful, inclusive, and team-oriented work environment
  • Uphold UH standards related to confidentiality, compliance, and ethical conduct
Additional Responsibilities
  • Perform other duties as assigned to support Care Connections operations and system needs
  • Comply with all University Hospitals policies, standards, and procedures
  • Safeguard Protected Health Information (PHI) in accordance with UH policies, annual training, and the UH Code of Conduct

Qualifications:
Education
  • High School Equivalent / GED (Required)
  • Associate's Degree (Preferred)
  • Bachelor's Degree (Preferred)

Work Experience
  • 1+ years of customer service-related experience or office (Required) 2+ years preferred
  • Associate or Bachelor degree will be accepted in lieu of 1 year work experience (Required)

Knowledge, Skills, & Abilities
  • Knowledge of Microsoft Word and Excel applications. (Required proficiency)
  • Able to adhere to structured call center metrics in a closely monitored, fast paced environment. (Required proficiency)
  • Ability to function independently and as a team player. (Required proficiency)
  • Professional demeanor (Required proficiency)
  • Microsoft Office, telephony software and experience with scheduling software such as Epic or Soarian. (Preferred proficiency)

Licenses and Certifications
  • Certified Healthcare Access Associate (CHAA) will be accepted in lieu of 1 year of work experience (Preferred)

Physical Demands
  • Standing Occasionally
  • Walking Occasionally
  • Sitting Constantly
  • Lifting Rarely 20 lbs
  • Carrying Rarely 20 lbs
  • Pushing Rarely 20 lbs
  • Pulling Rarely 20 lbs
  • Climbing Rarely 20 lbs
  • Balancing Rarely
  • Stooping Rarely
  • Kneeling Rarely
  • Crouching Rarely
  • Crawling Rarely
  • Reaching Rarely
  • Handling Occasionally
  • Grasping Occasionally
  • Feeling Rarely
  • Talking Constantly
  • Hearing Constantly
  • Repetitive Motions Frequently
  • Eye/Hand/Foot Coordination Frequently

Travel Requirements
  • 10%

What University Hospitals employees say

Pay

Benefits

Hours and flexibility

Workplace

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About University Hospitals

Sourced by ZipRecruiter

For more than 155 years, University Hospitals has been on a mission to heal, teach and discover. As a renowned academic medical center and community hospital network, we’ve expanded across Northeast Ohio to deliver what matters most to our patients: personalized, compassionate care; medical discovery and breakthroughs; and high-quality, affordable care close to home.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Cleveland, OH, US

Year founded

1866

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