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Card Services Associate Jobs in Utah (NOW HIRING)

Capital Vacations

Guest Services Associate

Saint George, UT · On-site

$14 - $17/hr

Guest Services Associate- Front Office Reports To: Front Desk Manager FLSA Status: Non-Exempt ... Opens and closes the credit card machines and cashier audit reports * Balances out cash drawer ...

Capital Vacations

Guest Services Associate

Saint George, UT · On-site

$13.25 - $16/hr

Guest Services Associate- Front Office Reports To: Front Desk Manager FLSA Status: Non-Exempt ... Opens and closes the credit card machines and cashier audit reports * Balances out cash drawer ...

Travel + Leisure Co.

$14.50 - $17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will ... Process cash and credit card transactions strictly following established procedures. * Balance cash ...

Wynd Technologies, Inc

$14.50 - $17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will ... Process cash and credit card transactions strictly following established procedures. * Balance cash ...

Wynd Technologies, Inc

$24.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will ... Process cash and credit card transactions strictly following established procedures. * Balance cash ...

Travel + Leisure Co.

$24.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will ... Process cash and credit card transactions strictly following established procedures. * Balance cash ...

Travel + Leisure Co.

$14 - $17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will ... Process cash and credit card transactions strictly following established procedures. * Balance cash ...

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Card Services Associate information

What is the difference between Card Services Associate vs Customer Service Representative?

AspectCard Services AssociateCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer banking or finance certificationsHigh school diploma; customer service training often preferred
Work EnvironmentBank branches, call centers, financial institutionsCall centers, retail stores, corporate offices
Employer & Industry UsageFinancial institutions, credit card companiesVarious industries including retail, telecom, banking
Common Search & Comparison IntentFocus on card-related issues, account managementGeneral customer inquiries, product info

The Card Services Associate primarily handles credit card account issues, fraud prevention, and card-related inquiries within financial institutions. Customer Service Representatives have a broader role, assisting with general customer inquiries across various industries. While both roles require strong communication skills and some customer service experience, Card Services Associates focus specifically on credit card products, making their skills more specialized in banking and finance contexts.

What are the key skills and qualifications needed to thrive as a Card Services Associate?

To thrive as a Card Services Associate, you need strong attention to detail, knowledge of banking policies and procedures, and typically a background in finance or customer service. Familiarity with banking software, payment processing systems, and compliance regulations like PCI DSS is essential. Excellent communication, problem-solving abilities, and a customer-focused attitude help you stand out in this role. These skills ensure accurate transaction handling, regulatory compliance, and high-quality customer support in a fast-paced financial environment.

How does a Card Services Associate typically interact with other departments to resolve customer issues?

Card Services Associates frequently collaborate with teams such as fraud prevention, IT, and customer service to resolve complex cardholder issues. For example, when addressing disputed transactions or technical card errors, associates may coordinate with the fraud team to investigate suspicious activity or with IT to troubleshoot system glitches. Effective communication and teamwork are essential, as many customer concerns require quick input from multiple departments to ensure timely and accurate solutions.

What does a Card Services Associate do?

A Card Services Associate is responsible for handling customer inquiries and issues related to debit and credit cards, such as processing new card requests, resolving transaction disputes, and ensuring account security. They often work in banks or financial institutions, providing support via phone, email, or in person. Their duties also include monitoring for fraudulent activity, assisting with card activation and deactivation, and educating customers on card features and security protocols. Strong communication and problem-solving skills are essential for this role.
What are the most commonly searched types of Card Services jobs in Utah? The most popular types of Card Services jobs in Utah are:
What are popular job titles related to Card Services Associate jobs in Utah? For Card Services Associate jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Card Services Associate jobs in Utah look for? The top searched job categories for Card Services Associate jobs in Utah are:
What cities in Utah are hiring for Card Services Associate jobs? Cities in Utah with the most Card Services Associate job openings:
Card Services Associate jobs near you
Infographic showing various Card Services Associate job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Guest Services Associate

Capital Vacations

Saint George, UT • On-site

$14 - $17/hr

Other

Re-posted 18 days ago

Capital Vacations rating

5.0

Company rating: 5.0 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

18th of 21 rated holiday rentals

Job description

Job Description - Non-Exempt
Position Title: Guest Services Associate- Front Office
Reports To: Front Desk Manager
FLSA Status: Non-Exempt
Purpose
The Guest Services Associate represents the first point of contact with our guests and handles all stages of their stay.
Principal Duties and Responsibilities
  • Responsibilities listed may not apply to all locations
  • Is responsible for the efficient and courteous operation of the front desk
  • Is responsible for checking guests in/out most efficiently and courteously. Collect balances and post appropriate room charges
  • Answers and transfers all calls from the switchboard using proper telephone etiquette
  • Answers guest questions about local restaurants and attractions
  • Makes courtesy calls and follow up calls to all guests' issues
  • Sends confirmation letters to owners/guests
  • Coordinates with all other departments to ensure a smooth response to guest's requests
  • Processes all incoming revenue from all departments daily
  • Opens and closes the credit card machines and cashier audit reports
  • Balances out cash drawer, processes advance deposits when making reservations, collects money and posts the transactions from other departments
  • Orders office supplies as needed
  • Prepares night audit daily
  • Enters maintenance and service requests in SPI promptly
  • Makes reservations most courteously and efficiently
  • Makes room moves and stay-over requests for guests as needed to ensure guest satisfaction
  • Runs reports and corrects errors before the guests checkin
  • Performs any other inventory management changes as directed by the supervisor or manager
  • Prepares check-in packets for the upcoming week
  • Makes rental calls to notify owners whether their villa rented or not
  • Responds to online reviews
  • Reconciles rentals for the previous month
  • Checks online travel agents for rental inbounds
  • Makes daily post office and banking runs
  • BlocksRCI points for unpaid accounts
  • ManagesRCI banking, membership changes, and cancellations
  • All other duties as assigned by management
General Statement - Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
Job Requirements
Education, Essential Training / Certifications, and Experience:
  • High School Diploma/ GED
  • Experience or comparable knowledge in the Resort/Hotel industry; Timeshare knowledge is preferred
Skills, Knowledge, and Abilities:
  • Basic computer skills
  • Close attention to detail
  • Excellent Customer Service skills with the ability to work under pressure
  • Bilingual is a plus
  • Active listener with the ability to solve problems
  • Ability to Work with minimal supervision
  • Excellent verbal and written communication skills
  • Flexible schedule -Ability to work evenings, holidays and weekends are a must
Shift: Additional hours may be necessary to cover shifts and meet deadlines
  • Regular Hours and Weekend
Travel:
  • None

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