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Captioning Agent Jobs in Texas (NOW HIRING)

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Captioning Agent information

See Texas salary details

$13

$28

$37

How much do captioning agent jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for captioning agent in Texas is $28.09, according to ZipRecruiter salary data. Most workers in this role earn between $21.97 and $36.97 per hour, depending on experience, location, and employer.

What is a captioning agent?

Captioning Agents are professionals who provide real-time or post-production captions for audio content such as live events, television programs, videos, or phone calls. Their primary role is to transcribe spoken words into written text, ensuring that people who are deaf or hard of hearing, as well as others who benefit from captions, have access to audio information. Captioning Agents may work with specialized software and must have strong listening and typing skills, along with attention to detail. They often work remotely or in broadcast studios, and may handle live or pre-recorded content.

What skills and qualifications are needed to be a captioning agent?

To thrive as a Captioning Agent, you need excellent listening skills, fast and accurate typing abilities, and a strong command of grammar and spelling, typically supported by a high school diploma or equivalent. Familiarity with captioning software, speech-to-text systems, and specialized transcription platforms is often required. Attention to detail, concentration, and the ability to work independently are valuable soft skills in this role. These skills ensure real-time, error-free captioning that supports accessibility for audiences who are deaf or hard of hearing.

What challenges do captioning agents face, and how can they be managed?

Captioning Agents often face challenges such as maintaining accuracy at high speeds, handling diverse accents, and keeping up with fast-paced conversations. To manage these, agents typically receive extensive training and use specialized software to aid real-time transcription. Staying focused and practicing active listening are key, and most teams encourage collaboration and feedback to continuously improve performance. Additionally, agents can regularly review their work to identify areas for improvement and seek support from team leads or more experienced colleagues.

What are popular job titles related to Captioning Agent jobs in Texas?

For Captioning Agent jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Captioning Agent jobs in Texas look for?

The top searched job categories for Captioning Agent jobs in Texas are:

Captioning Agent jobs near you
Infographic showing various Captioning Agent job openings in Texas as of August 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $58,417 per year, or $28.1 per hour.

Field Service Technician - (Full Time)

CaptionCall

Dallas, TX • On-site

$27K - $45K/yr

Full-time

Re-posted 3 days ago

Job description

Pay Range: Hourly+ Piece Rate

  • $12.22 to 19.52 (Based off location and experience)

Current Piece Rate (Additional compensation for completed installation):

  • $25/successful installation
  • $25/ successful priority service call
  • $15/ successful service call

 

Additional Benefits:

  • Mileage Reimbursement
  • Tablet Provided
  • Phone Provided
  • Opportunity to work locally, but also opportunities to travel to different areas
  • Growth Opportunity
  • Competitive full Benefits Package

Company Summary

Sorenson Communications and CaptionCall are committed to connecting people every day through communications access 24/7/365. Our customers rely on us and our innovative technology to quickly deliver accuracy in every conversation. We are industry leaders because, in all of our endeavors, our customers sense our passion, our care, and our commitment. This dedication extends to our workplace. Our employees are united and proud to be part of important human interactions, and understand that everything we do to facilitate communication creates connections and enhances relationships between people.

Sorenson Communications, LLC. offers Video Relay Service (VRS), which gives Deaf, who use American Sign Language (ASL), and hearing people the option to communicate in their preferred language - either ASL or spoken English or Spanish. Sorenson also provides onsite and remote interpreting services between English and various other world languages.

CaptionCall, LLC. offers Internet protocol captioned telephone service (IP CTS) using advanced technology and a captioning agent to quickly provide written captions of what callers say on a large, easy-to-read screen.

Job Summary

Help make a difference!

CaptionCall is looking for a caring, customer service-oriented installer/trainer with a passion for helping people with hearing loss communicate with the world! This hands-on position is responsible for enriching lives by installing the CaptionCall phone for our customers and training them how to use it to communicate over the telephone with confidence.  This individual must enjoy working with a variety of people in their homes. The schedule is flexible and it’s the perfect position for people who like to work independently. This is a full-time position with potential for career growth and advancement.

Come be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and heard-of-hearing. 

Essential Duties and Responsibilities

  • Install and troubleshoot CaptionCall phones in customers’ homes
  • Courteously train customers on how to use the phone and its features
  • Promote the CaptionCall service
  • Assist with lead generation activities as needed
  • Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business
  • Ability to meet or exceed Install/Trainer expectations and maintain established goals set forth by department management
  • Complete service calls as assigned
  • Accurately maintain customer records
  • Complete required reports and submit invoices and feedback on customer interactions
  • Retrieve and clean phones of former customers
  • Maintain adequate inventory of equipment and supplies in order to service customers
  • Represent CaptionCall at various events as assigned
  • Adhere to strict compliance policies set by the company
  • This position has access to highly confidential, sensitive information relating to customers of CaptionCall. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.
  • Adapt to new responsibilities as necessary
  • Other duties as assigned

Education

Minimum: High School Diploma or GED

Knowledge, Skills and Abilities

  • Provide excellent customer service
  • Ability to effectively communicate in English through reading, writing, speaking, and listening
  • Ability to work evenings and weekends as needed
  • Ability to drive and travel via air as needed
  • Ability to tailor to unique needs of individual customers
  • Must be reliable, organized and punctual
  • Must be able to work independently
  • Ability to adapt to constantly changing environments
  • Experience working with senior citizens
  • Basic computer knowledge and experience

Working Conditions and Physical Requirements

  • Daily driving is required. Must have a reliable, licensed and insured vehicle available at all times
  • Possess and maintain a valid driver license
  • Maintain a good driving record
  • Able to sit/stand for a long period of time in an office environment
  • Able to transport installation equipment into a customer’s home,
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and handle other computer components
  • Regular and predictable attendance required.

Supervisory Responsibility

This position has no supervisory responsibilities.

Company Summary

Our Mission…Harnessing the power of language, we connect diverse people and enrich the human experience.   

Our Vision…To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.  

As one of the world’s leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services.

Sorenson’s impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and communities.  As a minority-owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees. 

Equal Employment Opportunity: CaptionCall and Sorenson Communications are an EOE, Disability/Age Employer.

Qualifications

Behaviors

Preferred

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Thought Provoking: Capable of making others think deeply on a subject

Dedicated: Devoted to a task or purpose with loyalty or integrity

Team Player: Works well as a member of a group

Enthusiastic: Shows intense and eager enjoyment and interest

Motivations

Preferred

Goal Completion: Inspired to perform well by the completion of tasks

Self-Starter: Inspired to perform without outside help

Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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