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Captioning Agent Jobs (NOW HIRING)

CaptionCall

Installer/Trainer Full Time

Minneapolis, MN · On-site

$27K - $45K/yr

CaptionCall, LLC. offers Internet protocol captioned telephone service (IP CTS) using advanced technology and a captioning agent to quickly provide written captions of what callers say on a large ...

CaptionCall

Installer/Trainer Full Time

Minneapolis, MN · On-site

$13.08 - $21.83/hr

CaptionCall, LLC. offers Internet protocol captioned telephone service (IP CTS) using advanced technology and a captioning agent to quickly provide written captions of what callers say on a large ...

CaptionCall

Installer/Trainer Full Time

Salt Lake City, UT · On-site

$13.08 - $21.83/hr

CaptionCall, LLC. offers Internet protocol captioned telephone service (IP CTS) using advanced technology and a captioning agent to quickly provide written captions of what callers say on a large ...

CaptionCall

Installer/Trainer Full Time

Riverside, CA · On-site

$13.08 - $21.83/hr

CaptionCall, LLC. offers Internet protocol captioned telephone service (IP CTS) using advanced technology and a captioning agent to quickly provide written captions of what callers say on a large ...

CaptionCall

Installer/Trainer Full Time

Riverside, CA

$27K - $45K/yr

CaptionCall, LLC. offers Internet protocol captioned telephone service (IP CTS) using advanced technology and a captioning agent to quickly provide written captions of what callers say on a large ...

CaptionCall

Installer/Trainer Full Time

Salt Lake City, UT · On-site

$27K - $45K/yr

CaptionCall, LLC. offers Internet protocol captioned telephone service (IP CTS) using advanced technology and a captioning agent to quickly provide written captions of what callers say on a large ...

CaptionCall

Installer/Trainer - Full Time

Tacoma, WA · On-site +1

$13.08 - $21.83/hr

CaptionCall, LLC. offers Internet protocol captioned telephone service (IP CTS) using advanced technology and a captioning agent to quickly provide written captions of what callers say on a large ...

CaptionCall

Installer/Trainer - Full Time

Tacoma, WA · On-site

$27K - $45K/yr

CaptionCall, LLC. offers Internet protocol captioned telephone service (IP CTS) using advanced technology and a captioning agent to quickly provide written captions of what callers say on a large ...

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Captioning Agent information

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$39

How much do captioning agent jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for captioning agent in the United States is $30.15, according to ZipRecruiter salary data. Most workers in this role earn between $23.56 and $39.66 per hour, depending on experience, location, and employer.

What are some common challenges faced by Captioning Agents, and how can they be managed on the job?

Captioning Agents often face challenges such as maintaining accuracy at high speeds, handling diverse accents, and keeping up with fast-paced conversations. To manage these, agents typically receive extensive training and use specialized software to aid real-time transcription. Staying focused and practicing active listening are key, and most teams encourage collaboration and feedback to continuously improve performance. Additionally, agents can regularly review their work to identify areas for improvement and seek support from team leads or more experienced colleagues.

What are Captioning Agents?

Captioning Agents are professionals who provide real-time or post-production captions for audio content such as live events, television programs, videos, or phone calls. Their primary role is to transcribe spoken words into written text, ensuring that people who are deaf or hard of hearing, as well as others who benefit from captions, have access to audio information. Captioning Agents may work with specialized software and must have strong listening and typing skills, along with attention to detail. They often work remotely or in broadcast studios, and may handle live or pre-recorded content.

What are the key skills and qualifications needed to thrive as a Captioning Agent, and why are they important?

To thrive as a Captioning Agent, you need excellent listening skills, fast and accurate typing abilities, and a strong command of grammar and spelling, typically supported by a high school diploma or equivalent. Familiarity with captioning software, speech-to-text systems, and specialized transcription platforms is often required. Attention to detail, concentration, and the ability to work independently are valuable soft skills in this role. These skills ensure real-time, error-free captioning that supports accessibility for audiences who are deaf or hard of hearing.
More about Captioning Agent jobs
What cities are hiring for Captioning Agent jobs? Cities with the most Captioning Agent job openings:
What states have the most Captioning Agent jobs? States with the most job openings for Captioning Agent jobs include:
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Captioning Agent jobs near you
Infographic showing various Captioning Agent job openings in the United States as of May 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $62,702 per year, or $30.1 per hour.
ADA Customer Agent (Contact Center)

ADA Customer Agent (Contact Center)

STAFFORD COMMUNICATIONS GROUP

New Providence, NJ • On-site

$16.25 - $21.75/hr

Full-time

Posted 17 days ago

Job description

Description:

Be the next:


ADA Customer Agent (Contact Center)


Premier NX is the expert in providing Customer Experience Solutions. We are the next evolution for our clients and your career.

Our clients include many prestigious brands in pharmaceutical, healthcare, food, consumer packaged goods and beauty care companies. As a Customer Service Representative, you will contribute to Premier NX’s success by meeting our client’s service levels.


Come join us!


Why Work with Us:


We are a place for people who love to help people. We provide customer service to some of the nation’s most prominent brands. We are experts in regulated industries and help pharmaceutical, healthcare, food, consumer packaged goods and beauty care companies build brand loyalty by providing their consumers with exceptional experiences. Our job is to make a positive impact on a consumer’s life, at every single opportunity.


We have a passion for the products we support. We are committed to superior account management and continual improvement. Just as important is our commitment to corporate values.


An ADA Customer Agent is a customer service professional who helps ensure that people with disabilities receive equal access to services, communication, and accommodations in accordance with the Americans with Disabilities Act (ADA).


The ADA Customer Agent assists customers, clients, or members of the public who require accessibility accommodations. The role ensures requests are handled respectfully, efficiently, and in compliance with ADA guidelines and company policies.

Requirements:

What You Will Be Responsible for as an ADA Customer Agent:

  • Respond to customer inquiries related to accessibility and disability accommodations
  • Coordinate services such as:
    • interpreters (ASL or language access)
    • captioning or relay services
    • alternative document formats (large print, Braille, audio)
  • Assist customers experiencing accessibility barriers with products, services, websites, or facilities
  • Document ADA accommodation requests in case management systems
  • Escalate complex accessibility issues to ADA coordinators or compliance teams
  • Educate customers on available accessibility options and services
  • Handle complaints related to discrimination or lack of accessibility
  • Ensure all interactions follow ADA guidelines and company policy
  • Maintain confidentiality and sensitivity in all disability-related communications

We Need People Who Are Great at:

  • Customer service or call center experience
  • Strong communication and active listening skills
  • Ability to handle sensitive situations with empathy and professionalism
  • Basic knowledge of ADA principles or willingness to learn
  • Strong documentation and data entry skills
  • Familiarity with CRM systems (e.g., Salesforce, Zendesk, ServiceNow)

What You Will Need:

  • Experience working with people with disabilities or in accessibility services
  • Knowledge of assistive technologies (screen readers, captioning tools, etc.)
  • Bilingual communication skills
  • Conflict resolution or de-escalation training
  • Empathy and patience
  • Attention to detail
  • Problem-solving
  • Cultural sensitivity and inclusivity
  • Professional communication

Together, we can offer endless possibilities! What is next for you?


We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

Apply