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Role: Systems Analyst 3
Location: LBJ State Office Building, 111 E. 17th Street, Austin, Texas 78711
Remote work
Job description:
SCOPE OF SERVICES.
Services Overview The selected Vendor's Candidate will be part of CPA's Fiscal Management Statewide Fiscal Systems team, supporting the Centralized Accounting and Payroll/Personnel System (CAPPS) Program. The CAPPS Program for this engagement comprises the following components: HR/Payroll (inclusive of Recruit functionality), Financials, STARR, and all ancillary systems. The selected Vendor's Candidate must be adaptable and able to learn and integrate new systems and platforms as needed, such as CGI Advantage.
CAPPS System Defined CAPPS HR/Payroll is the State of Texas Enterprise Resource Planning (ERP) system, built on Oracle PeopleSoft Human Capital Management (HCM) version 9.2, Image 53. The system includes Human Resources, Payroll, Position Management, Commitment Accounting, Time and Labor, Performance Management, and CAPPS Recruit (TAM/CG).
Annual Professional Training Requirement In addition to other CPA training requirements, the following professional training requirement applies on an annual basis during the CPA Contract Term, including each renewal term, under the CPA Contract resulting from this solicitation:
• For no compensation from CPA, the selected Vendor's Candidate shall be required to complete a minimum of ten (10) hours of professional training in a relevant area of expertise associated with the Services provided under the CPA Contract.
• The professional training, as determined by the Vendor and/or the selected Vendor's Candidate, shall be conducted and completed by the selected Vendor's Candidate on personal time. If the professional training is intended to be conducted during the CPA-approved work schedule, the selected Vendor's Candidate must coordinate the associated time off with the CPA Supervising Manager, as applicable.
• The Vendor and/or the selected Vendor's Candidate shall be fully responsible for all associated costs, including but not limited to tuition, materials, conference fees, and/or travel expenses. CPA will not approve or make payment for any hours associated with the professional training requirement.
• By July 31st of each CPA Contract Term, the Vendor shall provide the CPA Contract Manager (
Position Requirements The CPA Work includes, but is not limited to, the following:
• Performing highly advanced (senior-level) consultative services and functional assistance work related to supporting the CAPPS Program.
• Responsible for functional CAPPS HR/Payroll Time and Labor (T&L) module subject matter expertise, including, but not limited to:
o Module Ownership and Expertise
o Production Support and Issue Resolution
o Configuration and Maintenance
o Business Process Leadership
o Change Management and Enhancements
o Testing (Functional and UAT coordination)
o Integrations Oversight
o Compliance and Policy Alignment
o Training and User Support
o Reporting and Analytics
o Release Management and Patch Release
• Responsible for functional configuration skills, including, but not limited to:
o TRCs
o Programs
o Workgroups
o ORCs
o Task Profiles
o Task Groups
o Schedules
o Value List
o Security Groups
o Building Time & Labor Rules and Rule Programs, including Rule Definitions
• Responsible for implementing and supporting Fluid timesheet functionality, including, but not limited to:
o Project Planning and Requirements Gathering
o System Configuration in the Time & Labor module
o Fluid timesheet setup
o Security and roles
o Integrations
o Testing
o Training and Documentation
o Expansion and Change Management
o Ongoing support and maintenance
• Responsible for technical skillsets for applicable tools, including, but not limited to:
o Understanding Application Designer (records, fields, pages, components)
o Integration Broker (Web Services, REST/SOAP Integrations)
o SQR and BI Publisher report customization
o SQL Proficiency
o Understanding of PeopleSoft security, inclusive of State of Texas multitenancy requirements
o Planning, designing, developing, implementing, supporting, and maintaining the information technology security measures to safeguard system information.
• Responsible for monitoring all T&L batch jobs, including, but not limited to:
o Tracking job schedules
o Monitoring job execution
o Detecting and responding to failures
o Validating output
o Managing dependencies
o Performance tuning
o Documentation
o Proper communication and escalation
o Ensuring compliance when schedules must be altered
• Responsible for tools and environment knowledge, including, but not limited to:
o PUM (PeopleSoft Update Manager) and Change Assistant
o Fluid UI changes and page navigation
o Lifecycle management and selective adoption
o Elasticsearch/Search Framework
o Data migration and compare reports
• Responsible for providing functional support for the CAPPS HR/PY application, and shall be a point of contact for CAPPS agencies as applicable.
• Responsible for the CAPPS HR/PY functional design phase, which includes creating and/or reviewing Functional Design Documents (FDDs), performing functional configuration system changes, and other functional activities assigned. Functional configurations include, but are not limited to, PeopleSoft delivered features (e.g., Page and Field Configurator, Drop Zones, Event Mapping, Page Composer, and others).
• Responsible for cross-functional collaboration, including, but not limited to:
o Strong problem-solving and troubleshooting
o Ability to interpret the State of Texas HR policies into system configuration and code modifications
o Requirements gathering for applicable break/fix or system enhancements
o Documentation and testing (UAT, regression testing)
o Incident management in systems like ServiceNow and BOSSDesk, with the ability to keep multiple systems synchronized with timely updates
o Communication skills when working with policy personnel, other analysts, 100+ agencies, and our Managed Services Tier 3 vendor.
o Understanding and accounting for interdependence on legacy systems (SPRS, HRIS, etc.).
o Providing structured cross-training to support junior analyst capability growth.
o Providing comprehensive training and support to agency personnel in accordance with established requests and organizational requirements.
• Responsible for project-level coordination and participation, including, but not limited to:
Expansions that include additional module implementations or enhancements for agencies
Cyclic processes such as fiscal year-end, calendar year-end, 1095-C creation and distribution, State of Texas legislative changes, federal mandates, and third-party integrations.
• Performs all duties following CPA's processes, policies, and procedures within project scope and on schedule in accordance with milestones, deliverables, and due dates.
• Responsible for overseeing and coordinating the Fiscal Year-End, including but not limited to:
o Planning, scheduling, and communicating
o Time & Labor Fiscal Year End Leave Liability File processing
o Loading leave data to the Emergency Leave Reporting application
• Provides advanced Level 2 Service Desk support, including complex ticket handling, advanced troubleshooting, clear documentation, and basic system configuration, all following established, auditable processes in coordination with a Managed Services vendor responsible for Tier 3 work.
• Responsible for ensuring that all digital products and content meet WCAG 2.1 accessibility standards. This includes maintaining perceivable, operable, understandable, and robust experiences for all users, regularly reviewing content for compliance, and implementing updates or remediation whenever accessibility issues are identified.
• Works under minimal supervision, relying on experience and judgment to plan and accomplish goals, independently performing a variety of complicated tasks. Established processes and procedures must be followed.
• Responsible for overseeing and acting as the first line of support to ensure that only accurate data is produced, security, including multi-tenancy, is enforced, that the system performs efficiently, and that all applicable policies are enforced.
• Performs all work in accordance with Information Technology Infrastructure Library (ITIL) principles and practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.
• Actively participates in CPA's Major Incident Management (MIM) process for P1 and P2 incidents according to module responsibilities.
• Participates in Disaster Recovery and Upgrade Testing activities.
• Makes presentations at CAPPS User Groups and the CAPPS Steering Committee as requested.
• Participates as directed in an annual SOC-1 attestation audit designed to ensure that controls are effectively designed and operated to ensure the accuracy and security of all information contained/processed via CAPPS. Any enhancements, process changes, or system fixes consider security, availability, processing integrity, confidentiality, and privacy as solutions are suggested, approved, and implemented.
• Performing other related Work as assigned.
II. CANDIDATE SKILLS AND QUALIFICATIONS
Minimum Requirements:
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
Years
Required/Preferred
Experience
15
Required
Extensive knowledge and understanding of State of Texas applicable policies.
15
Required
Extensive knowledge and experience performing system configuration changes.
15
Required
Extensive technical skillsets needed with App Designer, Integration Broker, assorted SQR/SQL, BI Publisher, SAP Business Objects, etc. to support functional responsibilities.
12
Required
Extensive knowledge of security best practices, NIST standards, and multi-tenancy applicability for a statewide ERP instance.
10
Required
Extensive Texas public sector experience, directly working for or supporting a large network (30 or more) of Texas state government agencies
10
Required
Extensive experience creating and managing a strategic roadmap by combining strong planning skills, functional insight, and effective cross-functional communication
10
Required
Extensive experience supporting the CAPPS Time and Labor module in PeopleSoft HCM version 9.2.
10
Required
Extensive knowledge supporting and providing oversight with batch jobs, i.e., Run My Jobs (RMJ)
10
Required
Extensive familiarity with support tools such as PUM, Fluid and Elastic Search.
10
Required
Experience performing functional project management activities in support of CPA's CAPPS program
10
Required
Experience providing Tier 2 Service Desk Support for a large network (30 or more) of agencies with a Managed Services vendor providing Tier 3.
10
Required
Experience supporting Priority 1 and Priority 2 incidents in coordination with the Major Incident Management (MIM) process.
10
Required
Experience participating in Disaster Recovery exercises.
10
Required
Experience preparing and presenting executive-level presentations.
10
Required
Experience gathering and presenting applicable data in support of a variety of audits and open records requests.
10
Required
Experience in interpreting contractual language and integrating it into daily workflows, while consistently holding vendors accountable to contractual requirements
10
Required
CPA experience performing SQL actions needed to keep CAPPS and SPRS systems in sync
8
Required
Experience preparing WCAG 2.1-compliant materials for distribution.
7
Required
Experience planning and coordinating the Fiscal Year Process at a statewide level with loading data to the Emergency Leave Reporting application
5
Required
Subject matter expert for Fluid timesheet functionality
3
Required
Knowledge of Information Technology Infrastructure Library (ITIL) principles and practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business
10
Preferred
Experience with and knowledge of production support activities for CPA's legacy Statewide Financial Systems