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Capacity Manager Jobs in Norfolk, VA (NOW HIRING)

Fairlead Integrated

CNC Production Manager

Portsmouth, VA · On-site

$98K - $147K/yr

Knowledge of production planning, capacity management, and manufacturing metrics. * Experience implementing Lean Manufacturing, visual management, and continuous improvement initiatives. * Experience ...

Petco

Grooming Salon Manager

Newport News, VA · On-site

Create and manage efficient grooming schedules that optimize salon capacity, maximize productivity, and accommodate customer demand, balance team availability with business needs, ensuring coverage ...

Petco

Grooming Salon Manager

Newport News, VA · On-site

Create and manage efficient grooming schedules that optimize salon capacity, maximize productivity, and accommodate customer demand, balance team availability with business needs, ensuring coverage ...

kgs

Deputy PM Change Management

Hampton, VA · On-site

$112K/yr

Serve as the primary alternate to the Contractor Program Manager (CPM), assuming full PM ... Surge Capacity Management: * Identifyand respond to surge requirements (e.g., major exercises ...

Koniag, Inc.

Deputy PM Change Management

Hampton, VA · On-site

$150K - $165K/yr

Serve as the primary alternate to the Contractor Program Manager (CPM), assuming full PM ... Capacity Management: * Identify and respond to surge requirements (e.g., major exercises ...

kgs

Deputy PM Change Management

Hampton, VA · On-site

$112K/yr

Serve as the primary alternate to the Contractor Program Manager (CPM), assuming full PM ... Surge Capacity Management: * Identifyand respond to surge requirements (e.g., major exercises ...

Koniag

Deputy PM Change Management

Hampton, VA · On-site

$125 - $150/hr

Serve as the primary alternate to the Contractor Program Manager (CPM), assuming full PM ... Surge Capacity Management: * Identifyand respond to surge requirements (e.g., major exercises ...

Valid8 Financial, Inc.

Storage Engineer - SME

Norfolk, VA · On-site

$150 - $200/hr

Storage Operations, Performance, and Capacity Management * Administer and optimize large-scale enterprise storage environments, including proactive monitoring and health management. * Perform ...

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Capacity Manager information

See Norfolk, VA salary details

$38.7K

$66.5K

$126.7K

How much do capacity manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for capacity manager in Norfolk, VA is $66,488.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,000.00 and $84,200.00 per year, depending on experience, location, and employer.

What does a capacity manager do?

A Capacity Manager is responsible for ensuring that an organization's IT infrastructure and resources can meet current and future business demands. They analyze system capacity, forecast future needs, and optimize resource allocation to prevent performance issues or downtime. This role involves working closely with IT teams, business stakeholders, and vendors to balance cost efficiency with performance requirements. Capacity Managers also develop strategies for scaling infrastructure, manage capacity-related risks, and implement proactive solutions to maintain service levels.

What are some common challenges a capacity manager faces, and how can they be addressed?

A Capacity Manager often faces the challenge of accurately predicting resource needs in rapidly changing business environments, which requires both analytical rigor and adaptability. Managing competing priorities among various departments can also be demanding, as different teams may have fluctuating and sometimes conflicting needs. Effective communication and strong collaboration skills are essential to align expectations and secure buy-in from stakeholders. Staying proactive by regularly reviewing data trends and adjusting plans helps prevent bottlenecks or resource shortages, ensuring projects and operations continue smoothly.

What are the key skills and qualifications needed to thrive in the capacity manager position, and why are they important?

A Capacity Manager typically requires a strong background in data analysis, demand forecasting, process optimization, and a relevant degree such as in business, engineering, or information technology. Familiarity with capacity planning software, resource management tools, and IT Service Management (ITSM) platforms—along with certifications like ITIL—are highly valued. Strong communication, problem-solving, and stakeholder management skills help set top performers apart. These skills are crucial for ensuring resource efficiency, balancing workload, and supporting organizational growth in dynamic environments.

What are popular job titles related to Capacity Manager jobs in Norfolk, VA?

For Capacity Manager jobs in Norfolk, VA, the most frequently searched job titles are:

What job categories do people searching Capacity Manager jobs in Norfolk, VA look for?

The top searched job categories for Capacity Manager jobs in Norfolk, VA are:

What cities near Norfolk, VA are hiring for Capacity Manager jobs?

Cities near Norfolk, VA with the most Capacity Manager job openings:

Capacity Manager jobs near you
Infographic showing various Capacity Manager job openings in Norfolk, VA as of June 2026, with employment types broken down into 98% Full Time, 1% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $66,494 per year, or $32 per hour.

Senior Contact Center Capacity Planning Analyst

PRA Group

Norfolk, VA • On-site

$103K - $162K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.

Position Summary:

This position serves as a strategic individual contributor responsible for developing and executing long-term operational capacity strategies that optimize workforce performance and support business objectives for a large contact center.
This role partners closely with senior leadership to provide data-driven recommendations related to staffing, hiring, operational capacity, and dialing strategies.
Leveraging advanced analytics, forecasting methodologies, and strategic modeling, this position identifies trends, evaluates operational performance, and develops actionable insights that improve efficiency, enhance resource utilization, and drive informed decision-making across the contact center organization

Professional Experience, and Qualifications:

  • Must have at least 5+ years' experience in capacity planning for a large Contact Center environment Required).
  • 5+ years Data & Analytics with advanced proficiency querying data warehouse using SQL, as well as expertise in creating data visualization and using reporting tools (Power BI, SQL and Excel)
  • 3+ years' experience Advanced Analytics & Data Modeling.
  • Significant experience in workforce planning, capacity planning, operations analytics, business intelligence, or contact center strategy.
  • Advanced knowledge of forecasting methodologies, workforce planning principles, and statistical modeling techniques.
  • Demonstrated experience translating complex analytical findings into strategic business recommendations.
  • Strong understanding of contact center operations, staffing models, performance management, and operational planning.
  • Experience developing and delivering executive PowerPoint presentations and communicating recommendations to senior leadership.
  • Excellent analytical, problem-solving, and strategic thinking skills.
  • Strong project management and cross-functional collaboration abilities.
  • Strong analytical and reporting skills, with the ability to translate data into actionable insights
  • Experience in collections or regulated environments (preferred).
  • Excellent communication, leadership, and problem-solving skills with a forward-thinking, solutions-oriented mindset.
  • Must be able to interpret the data and formulate opinions to confidently share recommendations to management team based on the results.
  • Good attention to detail and communication skills with the ability to publish reports directly to both frontline team members and senior leaders.
  • Bachelor's degree in areas of study Finance, Business Administration, Analytics, or a related field. (required) Masters (preferred).

Job Description

  • Develop and maintain long-term operational capacity plans that align workforce resources with business growth, portfolio purchasing strategies, and operational objectives.
  • Create strategic staffing models and hiring roadmaps based on projected workloads, dialing strategies, business initiatives, and organizational priorities.
  • Develop forecasting models to project call volumes, staffing requirements, productivity, and operational capacity across multiple planning horizons.
  • Utilize advanced analytics and complex data modeling to identify trends, risks, opportunities, and operational efficiencies.
  • Translate large, complex datasets into meaningful business insights and executive-level recommendations.
  • Partner with senior leadership to evaluate strategic initiatives and provide data-driven recommendations that influence workforce and operational decisions.
  • Develop strategic dialing projections and capacity models to optimize resource allocation and maximize operational performance.
  • Analyze workforce trends, operational performance, productivity, and key business metrics to proactively identify improvement opportunities.
  • Lead analytical support for enterprise and contact center initiatives by modeling operational impacts, staffing implications, and expected business outcomes.
  • Monitor workforce performance and capacity against forecasts, identifying variances and recommending corrective actions.
  • Develop business cases supported by financial and operational analysis for strategic investments and organizational changes.
  • Create and publish both ADHOC and production reports.
  • Must become familiar with the PRA collections process to help inform interpretation of analytical results.
  • Partner with Workforce Management, Operations, Finance, Technology, and other business partners to ensure planning assumptions align with enterprise objectives.
  • Recommend process improvements and automation opportunities through data analysis and operational insights.
  • Present findings, forecasts, and strategic recommendations to executive leadership in a clear, concise, and actionable manner.
  • Perform other duties and strategic initiatives as assigned.

Salary Range:

$103,700.00 - $162,100.00

PRA Group has an effective process for assessing market data and establishing ranges to ensure we remain competitive. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, specific working location and market position. This posted salary range is a good faith and reasonable estimate, and PRA Group reserves the right to adjust this range depending on the qualifications and location of the selected candidate. In addition to base salary, PRA may offer additional benefits to include performance based bonus programs and/or equity programs depending on the position. PRA offers paid time off, medical, dental, vision, 401k match, life insurance, and other benefits to assist with the physical and mental wellbeing of our employees.

All qualified applicants will receive consideration for employment regardless of age, race, color, sex, gender, religion, national origin, physical or mental disability, citizenship, or any other classes recognized by state or local law or any other characteristic protected under applicable federal, state or local law. We are a drug free workplace.

To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status.

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