Capability Development Manager Jobs in Massachusetts

Position Title: CaseWorks Business Development Manager

Department: Sales

Reports To: Executive Vice President of Sales

Location: East Coast

FLSA Status: Exempt

Position Summary

The CaseWorks Business Development Manager drives CaseWorks revenue by serving as the primary resource for dealers and AIS Sales during architectural project pre-construction and bidding. The role provides technical guidance, supports project qualification, and delivers targeted training on bid methods, drawings, and installation practices. This position engages directly with key influencers to drive sales while also training AIS sales team and dealers to effectively sell through these channels.

Key Responsibilities

• Responsible for capturing and growing CaseWorks revenue.
• First point of contact for AIS Sales and Dealers for architectural project pre-qualification.
• Dealer and clients facing responsibilities such as supporting sales initiatives, consulting with dealers, clients, contractors, architects providing technical guidance during pre-construction and bidding phases.
• Coach and train dealer personnel on architectural bid methods-best practices, drawing requirements, field verification, field measurements and installation processes.
• Prepares and executes Sales and Dealer training specific to CaseWorks Sales activities.
• Intimate knowledge of AIS manufacturing capabilities. Ability to bridge customer requirements with AIS capabilities and pricing.
• All other activities as directed.

Qualifications

• Bachelor’s degree in interior design, Industrial Design, Architecture, Engineering, Construction Management, or related field.
• 5+ years of experience in architectural millwork/casework operations, estimating, or project management with a focus on commercial laminate construction.
• Proficiency with CAD tools; familiarity with estimating software (Excel, Bluebeam, or industry-specific tools) preferred.
• Strong knowledge of AWI standards, casework joinery, laminate construction, substrates, and fabrication methods.
• Ability to read and interpret complex architectural and construction documents.
• Strong communication skills for cross-team collaboration and technical client discussions.
• Detail-oriented with strong organizational and analytical abilities.
• Sales acumen and comfort interacting with clients, vendors, and contractors in a professional, solutions-oriented manner.

Technical Expertise

• Strong understanding of architectural millwork/casework construction, AWI standards, joinery, and laminate fabrication.
• Ability to read, interpret, and communicate complex architectural drawings, specifications, and bid packages.
• Proficiency with CAD platforms, Bluebeam, and industry-standard estimating tools.
• Ability to translate customer technical requirements into AIS CaseWorks capabilities, pricing, and deliverables.

Sales & Business Development Competencies

• Demonstrated ability to build and maintain strong relationships with dealers, architects, designers, contractors, and end users.
• Skilled at conducting sales presentations, technical training, and product demonstrations.
• Strong negotiation, influence, and consultative-selling skills focused on value creation.
• Ability to identify opportunities early in the design and pre-construction process and guide stakeholders toward AIS CaseWorks solutions.

Project & Process Competencies

• Excellent planning and organizational skills to manage multiple bids, timelines, and project requirements simultaneously.
• Strong attention to detail to ensure accuracy of takeoffs, measurements, and technical documentation.
• Ability to troubleshoot construction, installation, and site-related challenges and provide practical recommendations.
• Proven ability to follow structured processes while driving continuous improvement in dealer and sales team capability.

Communication & Collaboration Skills

• Strong verbal and written communication skills for technical discussions with architects, designers, project managers, and internal teams.
• Ability to simplify complex technical concepts for non-technical stakeholders.
• Skilled in delivering targeted training to dealers, sales teams, and customer groups.
• Collaborative mindset with the ability to work cross-functionally across Engineering, Operations, Pricing, and Sales.

Personal Attributes

• Self-motivated, proactive, and able to work independently in a fast-paced environment.
• High level of professionalism, accountability, and customer service orientation.
• Analytical thinker with strong problem-solving abilities.
• Commitment to AIS’s values of integrity, continuous learning, design leadership, and creating customer value.

AIS Core Values

At AIS, we have a strong set of values that guide our business and help us align with our customers:

• We listen to our customers.
• We rely on our Employees.
• We honor Integrity.
• We embrace Continuous Learning.
• We lead with Design.
• We create Value.
• We work to make the World better.

EEO/AA Statement

As an EEO/AA employer, AIS will not discriminate in its employment practices due to an applicant's race, color, sex, pregnancy, national origin, ancestry, citizenship, sexual orientation, gender identity or expression, protected genetic information, age, disability, marital status, veteran status, religion, height, weight, other protected group status, or any other basis protected by the laws where we employ people.

This organization participates in E-Verify Employment Eligibility Verification.
AIS is a Federal Contractor and required to comply with Executive Order 14042.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by members assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.