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Calling Agent Jobs (NOW HIRING)

Conch Technologies Inc

Python Agentic

New York, NY · On-site

$55 - $75.75/hr

AI Agent Development (Google ADK or Agent SDK) : Hands-on experience designing, building, and deploying autonomous and multi-agent solutions using Google ADK or Agent SDK, tool calling, agent ...

Saksoft

AI Engineer

Fort Worth, TX · On-site

Strong understanding of prompt engineering, tool calling, agent orchestration, and LLM workflows Strong proficiency in Python and JavaScript/TypeScript Good working knowledge of Java and Spring Boot ...

Irow9

AI Developer - Agentic AI

Plymouth, MN · On-site

Develop multi-agent systems using supervisor/specialist patterns, tool calling, agent state, and agent-to-agent communication. * Build and govern MCP tool contracts for retrieval and operational data.

Mind Ware Inc

Lead GenAI / AI-ML SME

Centennial, CO · On-site

$105K - $138K/yr

Lead the technical playbook for prompt engineering, tool-calling, agent routing, structured outputs, and evaluation frameworks that keep AI-assisted operations reliable and trustworthy * Partner with ...

Epitec

Software Engineer V

Burlingame, CA · On-site

$85/hr

Tool calling * Agent workflows Experience Required * 10+ years of software engineering experience preferred. * Candidates with 7+ years may be considered with NTH skills. #LI-CN1 #INDPRO

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Calling Agent information

What is the difference between Calling Agent vs Customer Service Representative?

AspectCalling AgentCustomer Service Representative
Required CredentialsHigh school diploma; communication skillsHigh school diploma; communication skills
Work EnvironmentCall centers, telecommunication companiesCall centers, retail, service industries
Employer & Industry UsageTelecom, sales, lead generationRetail, banking, tech support
Search & Comparison IntentFocus on outbound calling, sales, or lead generationFocus on customer support, issue resolution

Calling Agents primarily focus on outbound calls for sales or lead generation, while Customer Service Representatives handle inbound calls to assist customers with issues or inquiries. Both roles require strong communication skills and often work in call centers, but their main objectives differ: sales versus support.

How to become a calling agent?

To become a calling agent, typically you need a high school diploma or equivalent, strong communication skills, and the ability to handle customer interactions. Some employers may require experience with customer service or sales, and proficiency with call center software or CRM tools can be beneficial. Training is often provided on the job to familiarize new agents with company protocols and scripts.
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Calling Agent jobs near you
Infographic showing various Calling Agent job openings in the United States as of August 2026, with employment types broken down into 93% Full Time, 6% Part Time, and 1% Contract. Highlights an 37% Physical, and 63% Remote job distribution.

Calling Agent- Premier Forty Financial

Rockwall, TX • On-site

Premier Forty Financial
See more jobs at Premier Forty Financialexternal

Full-time

Posted 9 days ago

Job description

P40 Calling Agent Job Description

Job Title

Calling Agent

Reports To

Team Lead

Weekly Hours

Mon – Fri; 8am – 5pm (nights/weekends as needed)

Department

Calling

Prepared By

Blake Harvey

Date

9/3/2026

Position Overview

            Calling Agents take on the task of confirming/verifying which accounts still have active refunds and which accounts are dead/expired. By calling dealerships and administrators, they either confirm a refund is still active to be passed along the pipeline, or they find that the account has expired and they note the dead account in Salesforce.

Principle Responsibilities
  • Calling Agents are responsible for calling dealerships and administrators to check on the status of refunds for the contracts of each account
  • Agents confirm that a refund is either active (still collectible), or if the contract is expired (not collectible)
  • When agents confirm that a contract is still active, they create an ancillary refund in Salesforce for the contract. The agent then enters the refund amount, status, and other information that is used by other employees to collect the refund.
  • (**ALLY CALLING AGENT**): 1-2 calling agents will be assigned specifically to the Ally Team and will be primarily working on Ally calling accounts.
Principle Objectives and Expectations
  • Calling Agents are expected to hit a certain number of calls per day (number is set by Team Lead)
  • Agents are expected to treat representatives with courtesy and respect, as keeping a good relationship between P40 and the administrators is of the utmost importance.
  • Objective is to confirm ancillary refund amounts for active warranties, and determine if accounts are still active (owed refunds) or are dead/expired accounts
Experience/Ideal Candidate Traits
  • Experience working with a high-volume of calls is preferred
  • Must be able to talk on the phone for long periods of the day
  • Respectful and well-mannered while making the calls and talking to representatives
  • Able to keep good notes and obtain all required information for each refund they call on
Education
  • Minimum Requirement: High School Diploma or GED

 

 

 

(**This job description is to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this Company. This job description is not to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.**)

 

Revision History

  • 6/14/2024
  • 8/19/2024 
  • 9/3/2026 (Current Version)