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Call Jobs in Jacksonville, FL (NOW HIRING)

Coastal Health

Call Representative

Orange Park, FL

$13.25 - $16.50/hr

Call Center Representative - Company: Coastal Health Position Summary: Coastal Health is seeking a professional and patient-focused Call Center Representative to support our primary care offices.

Select Portfolio Servicing, Inc.

Be Seen First

Call Center Representative

Jacksonville, FL · On-site

$17 - $19/hr

... call center environment. In this role, the CCE will act as the communication liaison between the customer and any other operations' groups, while ensuring compliance with all applicable rules and ...

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$10

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How much do call jobs pay per hour?

As of May 28, 2026, the average hourly pay for call in Jacksonville, FL is $16.60, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $17.84 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Representative, and why are they important?

To thrive as a Call Center Representative, you need excellent verbal communication skills, active listening abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and phone systems is typically required. Patience, problem-solving aptitude, and a calm demeanor under pressure help representatives excel in customer interactions. These skills and qualities are crucial for resolving customer issues efficiently and maintaining high satisfaction levels.

What are some common challenges faced by call center representatives and how can they be managed effectively?

Call center representatives often encounter challenges such as handling difficult customers, managing high call volumes, and meeting performance metrics. To manage these, representatives benefit from strong communication skills, stress management techniques, and effective use of call management software. Supervisors typically provide regular training and support, and most teams encourage collaboration to share best practices. Staying organized and maintaining a positive attitude can also help representatives deliver excellent service and meet daily targets.

What are call center agents?

Call center agents are professionals who handle incoming and outgoing customer communications for a company, typically via phone, email, or chat. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information about products or services. Call center agents play a crucial role in ensuring customer satisfaction and maintaining the company's reputation. They often work in fast-paced environments and are trained to handle various customer scenarios efficiently.

What is the difference between Call vs Customer Service Representative?

AspectCallCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training in communication skillsHigh school diploma or equivalent; training in customer service techniques
Work EnvironmentCall centers, remote or office settingsCall centers, retail, or office environments
Industry UsageTelecommunications, sales, supportRetail, tech support, banking
Common Search/ComparisonYesYes

Call roles primarily involve handling inbound or outbound phone communications, often focusing on sales or support. Customer Service Representatives also handle calls but may engage in broader customer interactions across multiple channels. While both roles require strong communication skills and similar credentials, Call positions are more specialized in telephonic interactions, whereas Customer Service Representatives may work across various platforms and customer touchpoints.

What are the most commonly searched types of Call jobs in Jacksonville, FL? The most popular types of Call jobs in Jacksonville, FL are:
What are popular job titles related to Call jobs in Jacksonville, FL? For Call jobs in Jacksonville, FL, the most frequently searched job titles are:
What job categories do people searching Call jobs in Jacksonville, FL look for? The top searched job categories for Call jobs in Jacksonville, FL are:
What cities near Jacksonville, FL are hiring for Call jobs? Cities near Jacksonville, FL with the most Call job openings:
Call jobs near you
Infographic showing various Call job openings in Jacksonville, FL as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,521 per year, or $16.6 per hour.

Call Representative

Coastal Health

Orange Park, FL

$13.25 - $16.50/hr

Other

Medical, Dental, Vision, PTO

Posted 21 days ago

Job description

Job Title: Call Center Representative – 
Company: Coastal Health

Position Summary:
Coastal Health is seeking a professional and patient-focused Call Center Representative to support our primary care offices. This role serves as the first point of contact for patients, ensuring a positive experience by providing accurate information, scheduling appointments, and directing calls appropriately. The ideal candidate is an excellent communicator with strong organizational skills and a commitment to delivering high-quality customer service in a healthcare setting.

Key Responsibilities:

  • Answer incoming calls in a timely, courteous, and professional manner
  • Schedule, reschedule, and confirm patient appointments
  • Route calls to appropriate departments, providers, or staff
  • Provide general information about services, office locations, and policies
  • Verify patient information and update records in the system
  • Handle patient concerns and escalate issues when necessary
  • Maintain confidentiality in accordance with HIPAA regulations
  • Document call details accurately in the system

Qualifications:

  • High school diploma or equivalent required
  • Previous call center or healthcare experience preferred
  • Strong verbal communication and active listening skills
  • Ability to multitask and navigate multiple systems efficiently
  • Basic computer proficiency and familiarity with scheduling software
  • Professional demeanor and strong customer service orientation

Work Environment:

  • Office-based 
  • Fast-paced, team-oriented environment

Benefits:

  • Competitive pay
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Opportunities for growth and advancement

How to Apply:
Interested candidates should submit their resume 

Coastal Health is an equal opportunity employer committed to creating an inclusive environment for all employees.

Minimum 1 year experience in the medical field preferred. Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing , Professionalism, Quality Focus, Team driven attitude, ability to work in a fast-paced environment, and reliable transportation.

Apply