$85K - $100K/yr
About the Job The Call Center Manager is responsible for overseeing daily operations of the call center to ensure prompt, professional responses to customer inquiries. This position manages a team of ...
Quick apply
$85K - $100K/yr
About the Job The Call Center Manager is responsible for overseeing daily operations of the call center to ensure prompt, professional responses to customer inquiries. This position manages a team of ...
Miami, FL · On-site
$14.25 - $19/hr
We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...
Quick apply
Miami, FL · On-site
$14.25 - $19/hr
We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...
Miami, FL · On-site
$14.25 - $19/hr
We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...
Quick apply
Miami, FL · On-site
$14.25 - $19/hr
We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...
Miami, FL · On-site
$14.25 - $19/hr
Call Center Agent We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida ...
Miami, FL · On-site
$14.25 - $19/hr
Call Center Agent We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida ...
Miami, FL · On-site
$14.25 - $19/hr
We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...
Quick apply
Miami, FL · On-site
$14.25 - $19/hr
We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...
Miami, FL · On-site
$14.25 - $19/hr
We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...
Quick apply
Miami, FL · On-site
$14.25 - $19/hr
We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...
Miami, FL · On-site
$33K - $50K/yr
Call Center Agent Location: Miami, FL Salary: $33,000 - $50,000 Are you ready to embark on an exciting journey where your communication skills and passion for customer service can shine? Capital NYC ...
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Miami, FL · On-site
$33K - $50K/yr
Call Center Agent Location: Miami, FL Salary: $33,000 - $50,000 Are you ready to embark on an exciting journey where your communication skills and passion for customer service can shine? Capital NYC ...
Hollywood, FL · On-site
$19 - $27/hr
Job Summary We are looking for motivated and professional Call Center Agents to assist customers with service inquiries, appointment scheduling, and account support. This role requires strong ...
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Hollywood, FL · On-site
$19 - $27/hr
Job Summary We are looking for motivated and professional Call Center Agents to assist customers with service inquiries, appointment scheduling, and account support. This role requires strong ...
Hollywood, FL · On-site
$13.75 - $18/hr
Call Center Agent Introduction: Join a people-focused team where clear communication makes a difference. As a Call Center Agent , you'll support customers through professional and positive ...
Hollywood, FL · On-site
$13.75 - $18/hr
Call Center Agent Introduction: Join a people-focused team where clear communication makes a difference. As a Call Center Agent , you'll support customers through professional and positive ...
Miami, FL · On-site
$14.25 - $19/hr
Call Center Agent Introduction: Join a people-focused team where clear communication makes a difference. As a Call Center Agent , you'll support customers through professional and positive ...
Miami, FL · On-site
$14.25 - $19/hr
Call Center Agent Introduction: Join a people-focused team where clear communication makes a difference. As a Call Center Agent , you'll support customers through professional and positive ...
Miami, FL · On-site
$14.25 - $19/hr
Call Center Agent Introduction: Join a people-focused team where clear communication makes a difference. As a Call Center Agent , you'll support customers through professional and positive ...
Miami, FL · On-site
$14.25 - $19/hr
Call Center Agent Introduction: Join a people-focused team where clear communication makes a difference. As a Call Center Agent , you'll support customers through professional and positive ...
Miami, FL · On-site
$17 - $26/hr
Position Overview The Call Center Representative is responsible for handling inbound and outbound customer communications, assisting clients with inquiries, reservations, and service information.
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Miami, FL · On-site
$17 - $26/hr
Position Overview The Call Center Representative is responsible for handling inbound and outbound customer communications, assisting clients with inquiries, reservations, and service information.
Miami, FL · On-site
$17.50 - $18/hr
Medical
Dental
Vision
Life
Retirement
PTO
Join Community Medical Group Community Medical Group is seeking a friendly, dependable, and service-driven Call Center Representative to join our Contact Center team. In this role, you will be one of ...
Quick apply
Miami, FL · On-site
$17.50 - $18/hr
Medical
Dental
Vision
Life
Retirement
PTO
Join Community Medical Group Community Medical Group is seeking a friendly, dependable, and service-driven Call Center Representative to join our Contact Center team. In this role, you will be one of ...
Miami, FL · On-site
$17.50 - $18/hr
Medical
Dental
Vision
Life
Retirement
PTO
Join Community Medical Group Community Medical Group is seeking a friendly, dependable, and service-driven Call Center Representative to join our Contact Center team. In this role, you will be one of ...
New
Miami, FL · On-site
$17.50 - $18/hr
Medical
Dental
Vision
Life
Retirement
PTO
Join Community Medical Group Community Medical Group is seeking a friendly, dependable, and service-driven Call Center Representative to join our Contact Center team. In this role, you will be one of ...
New
Miami, FL · On-site
$17.50 - $18/hr
Medical
Dental
Vision
Life
Retirement
PTO
Join Community Medical Group Community Medical Group is seeking a friendly, dependable, and service-driven Call Center Representative to join our Contact Center team. In this role, you will be one of ...
Quick apply
Miami, FL · On-site
$17.50 - $18/hr
Medical
Dental
Vision
Life
Retirement
PTO
Join Community Medical Group Community Medical Group is seeking a friendly, dependable, and service-driven Call Center Representative to join our Contact Center team. In this role, you will be one of ...
Hollywood, FL · On-site
$47K - $51K/yr
Call Center Agent At Biz Voice Boost, we believe that meaningful connections drive business success. We are a growing company dedicated to helping brands strengthen their public image through ...
Hollywood, FL · On-site
$47K - $51K/yr
Call Center Agent At Biz Voice Boost, we believe that meaningful connections drive business success. We are a growing company dedicated to helping brands strengthen their public image through ...
Miami, FL · On-site
$34K - $38K/yr
Call Center Agent At Park6 Logistics, we are committed to delivering reliable logistics solutions through innovation, efficiency, and exceptional customer support. Our team is built on collaboration ...
Miami, FL · On-site
$34K - $38K/yr
Call Center Agent At Park6 Logistics, we are committed to delivering reliable logistics solutions through innovation, efficiency, and exceptional customer support. Our team is built on collaboration ...
$18/hr
Medical
Dental
Vision
Life
Retirement
PTO
The Call Center Representative is responsible for delivering highquality client support by responding to client inquiries via phone, chat, email, and Zendesk. This role serves as a key point of ...
$18/hr
Medical
Dental
Vision
Life
Retirement
PTO
The Call Center Representative is responsible for delivering highquality client support by responding to client inquiries via phone, chat, email, and Zendesk. This role serves as a key point of ...
Pembroke Pines, FL · On-site
$14.25 - $18.25/hr
Call Center Team member is expected to have previous experience in a customer support role, responsible for scheduling calls, customer focus and adaptability to different personalities and the ...
Pembroke Pines, FL · On-site
$14.25 - $18.25/hr
Call Center Team member is expected to have previous experience in a customer support role, responsible for scheduling calls, customer focus and adaptability to different personalities and the ...
Aventura, FL · On-site
$15 - $19.25/hr
Call Center Team member is expected to have previous experience in a customer support role, responsible for scheduling calls, customer focus and adaptability to different personalities and the ...
Aventura, FL · On-site
$15 - $19.25/hr
Call Center Team member is expected to have previous experience in a customer support role, responsible for scheduling calls, customer focus and adaptability to different personalities and the ...
$10.35 - $11.58
1% of jobs
$11.58 - $12.81
4% of jobs
$12.81 - $14.05
9% of jobs
$15.10 is the 25th percentile. Wages below this are outliers.
$14.05 - $15.28
13% of jobs
$15.28 - $16.51
22% of jobs
The median wage is $16.60 / hr.
$16.51 - $17.75
22% of jobs
$18.20 is the 75th percentile. Wages above this are outliers.
$17.75 - $18.98
14% of jobs
$18.98 - $20.21
8% of jobs
$20.21 - $21.45
4% of jobs
$21.45 - $22.68
3% of jobs
$22.68 - $23.91
1% of jobs
$10
$17
$23
| Aspect | Call | Customer Service Representative |
|---|---|---|
| Required Credentials | High school diploma or equivalent; training in communication skills | High school diploma or equivalent; training in customer service techniques |
| Work Environment | Call centers, remote or office settings | Call centers, retail, or office environments |
| Industry Usage | Telecommunications, sales, support | Retail, tech support, banking |
| Common Search/Comparison | Yes | Yes |
Call roles primarily involve handling inbound or outbound phone communications, often focusing on sales or support. Customer Service Representatives also handle calls but may engage in broader customer interactions across multiple channels. While both roles require strong communication skills and similar credentials, Call positions are more specialized in telephonic interactions, whereas Customer Service Representatives may work across various platforms and customer touchpoints.
The most popular types of Call jobs in Miami, FL are:
Cities near Miami, FL with the most Call job openings:
About the Job
The Call Center Manager is responsible for overseeing daily operations of the call center to ensure prompt, professional responses to customer inquiries. This position manages a team of call center representatives, including scheduling, performance coaching, training, and feedback, to maintain high service standards and productivity. The Call Center Manager monitors call metrics, analyzes performance data, and implements process improvements to enhance efficiency and customer satisfaction. The role includes handling sales and ensuring consistent communication across departments. The Call Center Manager also contributes to setting sales goals, maintaining call scripts and procedures, and supporting a positive, collaborative work environment.
Qualifications
Strong contact center management skills, including experience overseeing call volume, staffing, and performance metrics.
Proven ability to drive customer satisfaction through service quality, problem resolution, and a customer-centric approach.
Team management capabilities, including coaching, training, mentoring, and developing call center representatives.
Analytical skills to interpret call data, identify trends, and implement operational improvements.
Excellent communication skills for clear, professional interactions with customers, team members, and cross-functional partners.
Prior experience in call center leadership, customer service management, or a related supervisory role.
Familiarity with call center software, CRM systems (Lead Perfection), and basic reporting tools.
Ability to work on-site in Miami, FL, with strong organizational skills and attention to detail.
High school diploma or equivalent required; Associate or Bachelor's degree in Business, Communications, or a related field preferred.
Experience in the home improvement, construction, or building products industry is a plus.
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Recruiting and staffing services
501 - 1,000 Employees
Frisco, TX, US
2006
