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Call Jobs in Boca Raton, FL (NOW HIRING)

Ithink Financial

Call Center Specialist

Delray Beach, FL · On-site

$1K/day

Adhere to Member Identification guidelines for the Call Center to ensure member privacy and mitigate security breaches. Education and Experience : Job requires a high school education level of ...

ISG

Call Center / Sales Representative

Coral Springs, FL · On-site

$44K - $100K/yr

We are seeking Sales Representatives for our Boca Raton call center! In this role, you will turn inbound callers into new customers using our measured and consultative sales approach. ISG excels at ...

Sage Dental

Dental Call Center Representative

Boca Raton, FL · On-site

$14.75 - $18.50/hr

Position Details: * Full-Time Patient Service Support Coordinator (Call Center) * Sage Dental Support Center is located in Boca Raton, FL * 2-week training program provided * Benefits such as Medical ...

RemX

Be Seen First

Outbound Call Center Representative

Plantation, FL · On-site

$17 - $18/hr

Ability to handle high call volumes and make sound business decisions in an efficient manner * PC proficiency required * Excellent listening and interpersonal skills * Excellent communications skills

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How much do call jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for call in Boca Raton, FL is $17.93, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Representative, and why are they important?

To thrive as a Call Center Representative, you need excellent verbal communication skills, active listening abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and phone systems is typically required. Patience, problem-solving aptitude, and a calm demeanor under pressure help representatives excel in customer interactions. These skills and qualities are crucial for resolving customer issues efficiently and maintaining high satisfaction levels.

What are call center agents?

Call center agents are professionals who handle incoming and outgoing customer communications for a company, typically via phone, email, or chat. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information about products or services. Call center agents play a crucial role in ensuring customer satisfaction and maintaining the company's reputation. They often work in fast-paced environments and are trained to handle various customer scenarios efficiently.

What are some common challenges faced by call center representatives and how can they be managed effectively?

Call center representatives often encounter challenges such as handling difficult customers, managing high call volumes, and meeting performance metrics. To manage these, representatives benefit from strong communication skills, stress management techniques, and effective use of call management software. Supervisors typically provide regular training and support, and most teams encourage collaboration to share best practices. Staying organized and maintaining a positive attitude can also help representatives deliver excellent service and meet daily targets.

What is the difference between Call vs Customer Service Representative?

AspectCallCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training in communication skillsHigh school diploma or equivalent; training in customer service techniques
Work EnvironmentCall centers, remote or office settingsCall centers, retail, or office environments
Industry UsageTelecommunications, sales, supportRetail, tech support, banking
Common Search/ComparisonYesYes

Call roles primarily involve handling inbound or outbound phone communications, often focusing on sales or support. Customer Service Representatives also handle calls but may engage in broader customer interactions across multiple channels. While both roles require strong communication skills and similar credentials, Call positions are more specialized in telephonic interactions, whereas Customer Service Representatives may work across various platforms and customer touchpoints.

What are popular job titles related to Call jobs in Boca Raton, FL? For Call jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Call jobs in Boca Raton, FL look for? The top searched job categories for Call jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Call jobs? Cities near Boca Raton, FL with the most Call job openings:
Call jobs near you
Call Center Specialist

Call Center Specialist

iTHINK Financial

Delray Beach, FL

$1K/day

Other

Posted 6 days ago

Job description

Primary Function: Develop member account relationships and resolve/process account inquiries by assisting members via telephone and e-mail in a professional, prompt and efficient manner.Maintain full knowledge of all credit union products and services and promotions for the purpose of educating members and obtaining new accounts, certificates, checking accounts, and all other opportunities affecting the membership.

Job Duties and Responsibilities:

  • Deliver products and services to meet members' financial needs by cross selling and referring at each touch point.
  • Communicate accurate information about features and benefits.
  • Open and process new accounts, including but not limited to, savings accounts, certificates, and checking accounts.
  • Resolve/process account inquiries, address changes, account closings, account maintenance, stop payments, security passwords, pay by phones, rate quotes, membership eligibility, electronic access, etc. as directed by members.
  • Review, approve and process all check hold release requests up to $1,000.00.
  • Review, approve and process debit/credit card daily withdrawal limits up to $1,000.00.
  • Close cards, order new cards, link accounts, reset pin and complete pin rush requests as requested by members.
  • Document all member contact and assistance for quality assurance purposes.
  • Adhere to Attendance and Punctuality Policy.Work additional / alternative hours to accommodate department needs as required.
  • Adhere to Member Identification guidelines for the Call Center to ensure member privacy and mitigate security breaches.

Education and Experience:Job requires a high school education level of language, math and reasoning skills and two years' experience, or an equivalent combination of education and/or work experience. Higher level education and/or experience may result in advanced level placement. Training should focus on our policies, procedures, computer systems and knowledge in our products and services. Training should be supplemented with continuing education.

Work Environment/Physical Activities:Ability to work in fast-paced environment. Ability to handle multiple tasks simultaneously. Work creates normal fatigue daily.Work creates moderate stress during certain periods during daily routine.Job does not have specific volume and pace of work standards except that the job requires that members be served in the timeliest manner possible. Job requires extensive member contact on a continual basis.

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