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Call Jobs in Boca Raton, FL (NOW HIRING)

Ocwen

Call Center Representative

West Palm Beach, FL

$18.50 - $20.50/hr

Minimum of one year experience in a call center, collections, inside sales or customer service environment required * Strong computer skills, including typing, navigating multiple systems ...

VentureTech Solutions

Call Center Sales Manager

FL · On-site

Utilize call center CRM metrics and KPIs (talk time, conversion rates, wrap-up time) to identify bottlenecks and optimize the sales funnel. What We Are Looking For * Education: Bachelor's Degree is ...

The Dental Care Group

Call Center

Pembroke Pines, FL

$14.25 - $18.25/hr

Call Center Team member is expected to have previous experience in a customer support role, responsible for scheduling calls, customer focus and adaptability to different personalities and the ...

Florida Window & Door

Call Center Representative

Lake Worth, FL · On-site

$14.25 - $17.75/hr

Comfortable working with scripts and call-tracking software. * Resilient, coachable, and team-oriented. Benefits What We Offer * Guaranteed hourly base + bonuses + weekly cash spiffs * Paid training ...

Florida Window & Door

Call Center Representative

Lake Worth, FL · On-site

$14.25 - $17.75/hr

Comfortable working with scripts and call-tracking software. * Resilient, coachable, and team-oriented. Benefits What We Offer * Guaranteed hourly base + bonuses + weekly cash spiffs * Paid training ...

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See Boca Raton, FL salary details

$10

$17

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How much do call jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for call in Boca Raton, FL is $17.93, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Representative, and why are they important?

To thrive as a Call Center Representative, you need excellent verbal communication skills, active listening abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and phone systems is typically required. Patience, problem-solving aptitude, and a calm demeanor under pressure help representatives excel in customer interactions. These skills and qualities are crucial for resolving customer issues efficiently and maintaining high satisfaction levels.

What are call center agents?

Call center agents are professionals who handle incoming and outgoing customer communications for a company, typically via phone, email, or chat. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information about products or services. Call center agents play a crucial role in ensuring customer satisfaction and maintaining the company's reputation. They often work in fast-paced environments and are trained to handle various customer scenarios efficiently.

What are some common challenges faced by call center representatives and how can they be managed effectively?

Call center representatives often encounter challenges such as handling difficult customers, managing high call volumes, and meeting performance metrics. To manage these, representatives benefit from strong communication skills, stress management techniques, and effective use of call management software. Supervisors typically provide regular training and support, and most teams encourage collaboration to share best practices. Staying organized and maintaining a positive attitude can also help representatives deliver excellent service and meet daily targets.

What is the difference between Call vs Customer Service Representative?

AspectCallCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training in communication skillsHigh school diploma or equivalent; training in customer service techniques
Work EnvironmentCall centers, remote or office settingsCall centers, retail, or office environments
Industry UsageTelecommunications, sales, supportRetail, tech support, banking
Common Search/ComparisonYesYes

Call roles primarily involve handling inbound or outbound phone communications, often focusing on sales or support. Customer Service Representatives also handle calls but may engage in broader customer interactions across multiple channels. While both roles require strong communication skills and similar credentials, Call positions are more specialized in telephonic interactions, whereas Customer Service Representatives may work across various platforms and customer touchpoints.

What are popular job titles related to Call jobs in Boca Raton, FL? For Call jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Call jobs in Boca Raton, FL look for? The top searched job categories for Call jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Call jobs? Cities near Boca Raton, FL with the most Call job openings:
Call jobs near you

Call Center Representative

American Behavioral Research Instit

Boca Raton, FL

$16.50/hr

Full-time

PTO

Posted 24 days ago

Job description

Benefits/Perks
  • Competitive Compensation
  • Paid Time Off
  • Career Growth Opportunities
 
Job Summary
We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. 

Responsibilities 
  • Receive inbound calls and place outbound calls 
  • Identify the reason for the customer’s call, collect relevant information and provide solutions
  • Upsell products and services when appropriate
  • Use best practices in customer service techniques to develop rapport and build relationships with customers
  • Document all customer interactions
  • Attend trainings to maintain up-to-date skills and knowledge
 
Qualifications
  • High school diploma/GED
  • Must be a US Citizen and reside in the continental United States
  • Previous experience as a Call Center Representative or in a similar role is preferred 
  • Excellent phone and verbal communication skills
  • Understanding of active listening techniques
  • Familiarity with Customer Relationship Management (CRM) programs
  • Ability to work well under pressure
  • Highly organized with the ability to prioritize projects and manage time effectively
  • Multi-task on multiple programs at the same time
Requirements
       * Must have private, stable, reliable, high speed internet service
       * Must have your own computer or laptop with at least 8 gigs of usable RAM
       * No Chromebooks allowed
       * Must use compatible headset
       * Designated workspace free from noise and other distractions  
       * You must have child care for your young children during work hours, you are not allowed to watch or care 
          for them while on your shift.
Equipment Specifications
       * Must have PC or Laptop with 8 gig of usable RAM or more (no Chromebooks)
       * Speakers MUST work
Shift
      * Hiring for 11:30am- 8pm est
                          10:30am- 7pm cst
                           9:30am- 6pm pst
this also includes Saturday                     
                         10am- 6:30pm est
                          9am- 5:30pm cst
                          8am- 4:30pm pst                           
                          Â