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Call Jobs in Florida (NOW HIRING)

Legacy Service Partners

Call Center Manager

Clermont, FL · On-site

$80K - $85K/hr

As a Call Center Manager, you will be responsible for leading and developing a team of customer service representatives in our fast-paced call center environment. Your ability to motivate and inspire ...

MCI Careers

Call CenterRepresentative

Tampa, FL · Remote

$14.75 - $19/hr

Join our team as a Call Center Representative. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...

LSP Holdco LLC

Call Center Manager

Clermont, FL · On-site

As a Call Center Manager, you will be responsible for leading and developing a team of customer service representatives in our fast-paced call center environment. Your ability to motivate and inspire ...

HeadPinz

Call Center Representative

Fort Myers, FL · On-site

$15 - $18.75/hr

Call Center Representative HeadPinz & FastTrax Entertainment Centers Department: Call Center Location: HeadPinz and FastTrax Entertainment Centers (All Locations) Employment Type: Hourly FLSA Status:

Lincare

Call Center Supervisor

Clearwater, FL · On-site

The Inside Sales Supervisor provides leadership for the Sales Specialists and Team Leads in matters relating to the servicing of customers, achieves call center and individual quality and ...

ValorVIP

Call CenterRepresentative

Tampa, FL · On-site

$14.75 - $19/hr

Join our team as a Call Center Representative. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre ...

Soni Family Practice

Call Center Specialist

Clermont, FL · On-site

$15 - $18.75/hr

Call Center Specialist Division/Department: Clinic Operations Reports to: Call Center Manager Job Summary: The Call Center Specialist is responsible for managing high-volume inbound and outbound ...

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Call information

See Florida salary details

$8

$13

$18

How much do call jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for call in Florida is $13.39, according to ZipRecruiter salary data. Most workers in this role earn between $11.49 and $14.38 per hour, depending on experience, location, and employer.

What is a call center agent?

Call center agents are professionals who handle incoming and outgoing customer communications for a company, typically via phone, email, or chat. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information about products or services. Call center agents play a crucial role in ensuring customer satisfaction and maintaining the company's reputation. They often work in fast-paced environments and are trained to handle various customer scenarios efficiently.

What skills and qualifications are needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need excellent verbal communication skills, active listening abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and phone systems is typically required. Patience, problem-solving aptitude, and a calm demeanor under pressure help representatives excel in customer interactions. These skills and qualities are crucial for resolving customer issues efficiently and maintaining high satisfaction levels.

What are common challenges faced by call center representatives and how can they be managed effectively?

Call center representatives often encounter challenges such as handling difficult customers, managing high call volumes, and meeting performance metrics. To manage these, representatives benefit from strong communication skills, stress management techniques, and effective use of call management software. Supervisors typically provide regular training and support, and most teams encourage collaboration to share best practices. Staying organized and maintaining a positive attitude can also help representatives deliver excellent service and meet daily targets.

What is the difference between Call vs Customer Service Representative?

AspectCallCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training in communication skillsHigh school diploma or equivalent; training in customer service techniques
Work EnvironmentCall centers, remote or office settingsCall centers, retail, or office environments
Industry UsageTelecommunications, sales, supportRetail, tech support, banking
Common Search/ComparisonYesYes

Call roles primarily involve handling inbound or outbound phone communications, often focusing on sales or support. Customer Service Representatives also handle calls but may engage in broader customer interactions across multiple channels. While both roles require strong communication skills and similar credentials, Call positions are more specialized in telephonic interactions, whereas Customer Service Representatives may work across various platforms and customer touchpoints.

What are the most commonly searched types of Call jobs in Florida?

The most popular types of Call jobs in Florida are:

What cities in Florida are hiring for Call jobs?

Cities in Florida with the most Call job openings:

Call jobs near you
Infographic showing various Call job openings in Florida as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 80% Full Time, 13% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $27,842 per year, or $13.4 per hour.

Call Center Manager

Legacy Service Partners

Clermont, FL • On-site

$80K - $85K/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 17 days ago

Job description

About the Role: As a Call Center Manager, you will be responsible for leading and developing a team of customer service representatives in our fast-paced call center environment. Your ability to motivate and inspire your team, coupled with your exceptional organizational and communication skills, will be instrumental in driving operational efficiency, optimizing customer interactions, and ensuring customer satisfaction. If you are a results-driven leader with a passion for delivering exceptional customer service, we invite you to join our team and make a positive impact on our organization. 

Why You’ll Want to Work Here:

  • Core values that we live every day – not just words on a page: We Win Together, Today Not Tomorrow, Performance Not Politics
  • Performance pay directly tied to results – You deliver for us, we deliver for you
  • Benefits you will use – Full medical, dental, and vision packages including fully employer paid options
  • Secure your financial future – 401(k) with company match
  • We invest in your future – ongoing training that directly results into bigger career opportunities combined with continuous education stipends
  • Speed and scale – Work with a company that operates at the speed of a start up with the investment backing of an institutional investor

Call Center Manager Key Responsibilities:

  • Lead and manage a team of customer service representatives, providing guidance, coaching, and performance feedback to drive individual and team success.
  • Develop and implement call center strategies and processes to improve operational efficiency, maximize productivity, and enhance the customer experience.
  • Monitor and analyze call center performance metrics, identify areas for improvement, and implement action plans to achieve service level objectives and customer satisfaction targets.
  • Ensure adherence to call center policies and procedures, maintaining a high standard of professionalism, efficiency, and quality in all customer interactions.
  • Collaborate with other departments to address customer concerns and resolve issues in a timely and satisfactory manner.
  • Stay updated on industry trends and best practices in customer service and call center management to continuously improve operations and customer satisfaction.
  • Implement training programs and provide ongoing coaching and development opportunities to enhance the skills and knowledge of the call center team.
  • Foster a positive and engaging work environment, promoting teamwork, open communication, and a customer-centric mindset.
  • Utilize call center software and technology to track and analyze customer interactions, identify trends, and make data-driven decisions to improve processes and customer satisfaction.
  • Prepare and present reports on call center performance, highlighting key metrics, trends, and recommendations for improvement to senior management.

Call Center Manager Qualifications:

  • Proven experience in call center management or customer service leadership role, preferably in the home service industry or a similar field.
  • Strong leadership skills with the ability to motivate and inspire a team towards achieving performance goals.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and effectively communicate with internal and external stakeholders.
  • Solid understanding of call center operations, including knowledge of call center software, telephony systems, and performance metrics.
  • Analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions.
  • Exceptional organizational skills and the ability to prioritize and delegate tasks in a fast-paced environment.
  • Customer-focused mindset with a passion for delivering exceptional service and resolving customer issues.
  • Proactive problem-solving skills with the ability to think creatively and find innovative solutions.
  • Strong attention to detail and the ability to maintain accuracy in a high-volume and time-sensitive environment.

Call Center Manager Interpersonal Qualifications:

  • Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships.
  • Exceptional problem-solving and conflict resolution abilities to improve things both big and small.
  • Highly organized, ability to act quickly while still having attention to detail.
  • Hold yourself to a higher standard and exhibit a high level of integrity.

About Us:
Legacy Service Partners (LSP) is a national leader in residential HVAC, plumbing, and electrical services. Since 2021, we've partnered with over 30 local brands across 16 states—and we’re growing fast. We exist to serve our Partners and fuel their success. Our role is to create unmatched growth opportunities for our brands so they can better serve their employees, their customers, and their communities. We do this by providing a wide range of world-class resources to support and enhance our local management teams.

Legacy Service Partners is an equal opportunity employer. We consider all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

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