$85K - $100K/yr
About the Job The Call Center Manager is responsible for overseeing daily operations of the call center to ensure prompt, professional responses to customer inquiries. This position manages a team of ...
Quick apply
$85K - $100K/yr
About the Job The Call Center Manager is responsible for overseeing daily operations of the call center to ensure prompt, professional responses to customer inquiries. This position manages a team of ...
Tampa, FL · Remote
$14/hr
Medical
Dental
Vision
Life
Retirement
PTO
Join our team as a Call Center Representative. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre ...
Tampa, FL · Remote
$14/hr
Medical
Dental
Vision
Life
Retirement
PTO
Join our team as a Call Center Representative. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre ...
Miami, FL · On-site
$14.25 - $19/hr
We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...
Quick apply
Miami, FL · On-site
$14.25 - $19/hr
We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...
Miami, FL · On-site
$14.25 - $19/hr
We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...
Quick apply
Miami, FL · On-site
$14.25 - $19/hr
We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...
Fort Myers, FL · On-site
$16.50/hr
The Call Center Representative will be responsible for answering all incoming calls to Family Health Centers of Southwest Florida (FHC) Call Center and manage the calls through scheduling or ...
Fort Myers, FL · On-site
$16.50/hr
The Call Center Representative will be responsible for answering all incoming calls to Family Health Centers of Southwest Florida (FHC) Call Center and manage the calls through scheduling or ...
Miami, FL · On-site
$14.25 - $19/hr
Call Center Agent We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida ...
Miami, FL · On-site
$14.25 - $19/hr
Call Center Agent We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida ...
Tampa, FL · Remote
$14.75 - $19/hr
Medical
Dental
Vision
Life
Retirement
PTO
Join our team as a Call Center Representative. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre ...
Tampa, FL · Remote
$14.75 - $19/hr
Medical
Dental
Vision
Life
Retirement
PTO
Join our team as a Call Center Representative. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre ...
West Palm Beach, FL · On-site
Responsibilities MV Transportation is seeking a Call Center Manager to oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV's management and supervisor ...
West Palm Beach, FL · On-site
Responsibilities MV Transportation is seeking a Call Center Manager to oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV's management and supervisor ...
West Palm Beach, FL · On-site
MV Transportation is seeking a Call Center Manager to oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV's management and supervisor teams to confirm ...
West Palm Beach, FL · On-site
MV Transportation is seeking a Call Center Manager to oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV's management and supervisor teams to confirm ...
Miami, FL · On-site
$14.25 - $19/hr
We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...
Quick apply
Miami, FL · On-site
$14.25 - $19/hr
We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...
Fort Pierce, FL · On-site
$14.50 - $18/hr
Medical
Dental
Vision
Life
Retirement
PTO
Position Summary As a Call Center Representative, you will play a vital role in delivering high-quality service to our patients and ensuring their needs are met promptly and professionally. You will ...
Fort Pierce, FL · On-site
$14.50 - $18/hr
Medical
Dental
Vision
Life
Retirement
PTO
Position Summary As a Call Center Representative, you will play a vital role in delivering high-quality service to our patients and ensuring their needs are met promptly and professionally. You will ...
Fort Pierce, FL · On-site
$13.50 - $17/hr
Medical
Dental
Vision
Life
Retirement
PTO
Position Summary As a Call Center Representative, you will play a vital role in delivering high-quality service to our patients and ensuring their needs are met promptly and professionally. You will ...
Fort Pierce, FL · On-site
$13.50 - $17/hr
Medical
Dental
Vision
Life
Retirement
PTO
Position Summary As a Call Center Representative, you will play a vital role in delivering high-quality service to our patients and ensuring their needs are met promptly and professionally. You will ...
$13.50 - $17/hr
Medical
Dental
Vision
Life
Retirement
PTO
Position Summary As a Call Center Representative, you will play a vital role in delivering high-quality service to our patients and ensuring their needs are met promptly and professionally. You will ...
$13.50 - $17/hr
Medical
Dental
Vision
Life
Retirement
PTO
Position Summary As a Call Center Representative, you will play a vital role in delivering high-quality service to our patients and ensuring their needs are met promptly and professionally. You will ...
Fort Pierce, FL · On-site
$13.50 - $17/hr
Medical
Dental
Vision
Life
Retirement
PTO
As a Call Center Representative, you will play a vital role in delivering high-quality service to our patients and ensuring their needs are met promptly and professionally. You will serve as the ...
Fort Pierce, FL · On-site
$13.50 - $17/hr
Medical
Dental
Vision
Life
Retirement
PTO
As a Call Center Representative, you will play a vital role in delivering high-quality service to our patients and ensuring their needs are met promptly and professionally. You will serve as the ...
West Palm Beach, FL · On-site
Responsibilities MV Transportation is seeking a Call Center Manager to oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV's management and supervisor ...
West Palm Beach, FL · On-site
Responsibilities MV Transportation is seeking a Call Center Manager to oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV's management and supervisor ...
Miami, FL · On-site
$14.25 - $19/hr
We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...
Quick apply
Miami, FL · On-site
$14.25 - $19/hr
We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...
The Call Center Manager is primarily responsible for, but not limited to: * Effectively manage all call center functions, including key metrics such as call answer times. * Effectively manage ...
The Call Center Manager is primarily responsible for, but not limited to: * Effectively manage all call center functions, including key metrics such as call answer times. * Effectively manage ...
West Palm Beach, FL · On-site
MV Transportation is seeking a Call Center Manager for the call center who will provide support, leadership, and direction to the assigned operating location to ensure delivery of annual business ...
West Palm Beach, FL · On-site
MV Transportation is seeking a Call Center Manager for the call center who will provide support, leadership, and direction to the assigned operating location to ensure delivery of annual business ...
Fort Myers, FL · On-site
$14 - $17.50/hr
The Call Center Representative will be responsible for answering all incoming calls to Family Health Centers of Southwest Florida (FHC) Call Center and manage the calls through scheduling or ...
Fort Myers, FL · On-site
$14 - $17.50/hr
The Call Center Representative will be responsible for answering all incoming calls to Family Health Centers of Southwest Florida (FHC) Call Center and manage the calls through scheduling or ...
Clermont, FL · On-site
$15 - $18.75/hr
Call Center Specialist Division/Department: Clinic Operations Reports to: Call Center Manager Job Summary: The Call Center Specialist is responsible for managing high-volume inbound and outbound ...
Clermont, FL · On-site
$15 - $18.75/hr
Call Center Specialist Division/Department: Clinic Operations Reports to: Call Center Manager Job Summary: The Call Center Specialist is responsible for managing high-volume inbound and outbound ...
$8.08 - $9.05
1% of jobs
$9.05 - $10.01
4% of jobs
$10.01 - $10.97
9% of jobs
$11.80 is the 25th percentile. Wages below this are outliers.
$10.97 - $11.94
13% of jobs
$11.94 - $12.90
22% of jobs
The median wage is $12.97 / hr.
$12.90 - $13.86
22% of jobs
$14.22 is the 75th percentile. Wages above this are outliers.
$13.86 - $14.83
14% of jobs
$14.83 - $15.79
8% of jobs
$15.79 - $16.76
4% of jobs
$16.76 - $17.72
3% of jobs
$17.72 - $18.68
1% of jobs
$8
$13
$18
| Aspect | Call | Customer Service Representative |
|---|---|---|
| Required Credentials | High school diploma or equivalent; training in communication skills | High school diploma or equivalent; training in customer service techniques |
| Work Environment | Call centers, remote or office settings | Call centers, retail, or office environments |
| Industry Usage | Telecommunications, sales, support | Retail, tech support, banking |
| Common Search/Comparison | Yes | Yes |
Call roles primarily involve handling inbound or outbound phone communications, often focusing on sales or support. Customer Service Representatives also handle calls but may engage in broader customer interactions across multiple channels. While both roles require strong communication skills and similar credentials, Call positions are more specialized in telephonic interactions, whereas Customer Service Representatives may work across various platforms and customer touchpoints.
The most popular types of Call jobs in Florida are:
Cities in Florida with the most Call job openings:
About the Job
The Call Center Manager is responsible for overseeing daily operations of the call center to ensure prompt, professional responses to customer inquiries. This position manages a team of call center representatives, including scheduling, performance coaching, training, and feedback, to maintain high service standards and productivity. The Call Center Manager monitors call metrics, analyzes performance data, and implements process improvements to enhance efficiency and customer satisfaction. The role includes handling sales and ensuring consistent communication across departments. The Call Center Manager also contributes to setting sales goals, maintaining call scripts and procedures, and supporting a positive, collaborative work environment.
Qualifications
Strong contact center management skills, including experience overseeing call volume, staffing, and performance metrics.
Proven ability to drive customer satisfaction through service quality, problem resolution, and a customer-centric approach.
Team management capabilities, including coaching, training, mentoring, and developing call center representatives.
Analytical skills to interpret call data, identify trends, and implement operational improvements.
Excellent communication skills for clear, professional interactions with customers, team members, and cross-functional partners.
Prior experience in call center leadership, customer service management, or a related supervisory role.
Familiarity with call center software, CRM systems (Lead Perfection), and basic reporting tools.
Ability to work on-site in Miami, FL, with strong organizational skills and attention to detail.
High school diploma or equivalent required; Associate or Bachelor's degree in Business, Communications, or a related field preferred.
Experience in the home improvement, construction, or building products industry is a plus.
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Recruiting and staffing services
501 - 1,000 Employees
Frisco, TX, US
2006
