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Call Quality Assurance Jobs (NOW HIRING)

ProStar

QA Inspector

Whippany, NJ

QA Receiving Inspector - 3rd Shift Whippany, NJ | $17.50 - $24.00 DOE PROSTAR Staffing is ... Call: 9737509000 ‍ Walkins Welcome PROSTAR Staffing Office 159 Speedwell Avenue Morristown, NJ ...

NextgenID

$115K - $165K/yr

Balance schedule against risk and make the call with documented reasoning. Test Architecture and ... Owned a QA strategy and release quality gates for a software and hardware product. * Built and led ...

NextgenID

QA Manager

Fairfax, VA · On-site

$115K - $165K/yr

Balance schedule against risk and make the call with documented reasoning. Test Architecture and ... Owned a QA strategy and release quality gates for a software and hardware product. * Built and led ...

Glass House Brands

QA Manager

Camarillo, CA · On-site

$80K - $110K/yr

... call is not theirs to make. • Strong coaching skills, particularly with newly hired QA staff. • ... Clear written communication for deviation records, investigations, and quality reporting. • ...

Staffworks CNY

Quality Assurance Manager

Utica, NY · On-site

$60K/yr

We are seeking a Quality Assurance Manager to become an integral part of our team! Salary $60,000 ... Deadline and detail-oriented Apply on-line www.staffworkscny.com or call 315-735-5050

Openwork

Quality Assurance

Macon, GA · On-site

Openwork is currently engaged in a search to find a QA Technician (Food Safety & Quality) in Macon ... PAY IS $ 16.00 + Email us: kim.dial@openwork.com Call us:770-504-3312 About Openwork: Openwork is a ...

UNIVISTA HOLDINGS LLC

Sales Quality Auditor

Harlingen, TX · On-site

$14 - $16/hr

... quality assurance, training, coaching, or a related field preferred. · Previous experience in a call center environment preferred. · Experience evaluating sales performance and providing coaching ...

PSG Global Solutions

Quality Assurance

Middleton, WI

Perform wise variety of QA related tasks. QC inspection, Maintain training system Qualifications ... IF THIS IS THE JOB OPPORTUNITY FOR YOU GIVE ME A CALL AT 646-618-8925 ASAP! I want to know more ...

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Call Quality Assurance information

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How much do call quality assurance jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for call quality assurance in the United States is $23.49, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $24.04 per hour, depending on experience, location, and employer.

What is call quality assurance?

Call Quality Assurance (QA) refers to the process of monitoring and evaluating customer service calls to ensure they meet company standards and provide a positive customer experience. QA specialists review calls to assess communication skills, adherence to scripts, problem resolution, and compliance with policies. The goal is to identify areas for improvement, provide feedback to agents, and maintain high-quality service. Effective call QA helps businesses enhance customer satisfaction, reduce errors, and support employee development.

What are the key skills and qualifications needed to thrive as a call quality assurance specialist?

To thrive as a Call Quality Assurance specialist, you need a solid understanding of customer service protocols, quality assurance standards, and relevant industry regulations, often supported by a background in customer service or a related field. Experience with call recording software, CRM systems, and quality monitoring tools is typically required. Attention to detail, analytical thinking, and strong communication skills help you effectively evaluate calls and provide actionable feedback. These competencies are crucial for ensuring consistent service quality, regulatory compliance, and continuous improvement in customer interactions.

What are some common challenges faced by call quality assurance professionals, and how can they be addressed?

Call Quality Assurance professionals often encounter challenges such as maintaining objectivity while evaluating calls, managing large volumes of recordings, and ensuring feedback is constructive and actionable. Balancing consistency in scoring while adapting to updates in scripts or compliance standards is also crucial. These challenges can be addressed by using standardized evaluation forms, regular calibration sessions with team members, and ongoing training to stay current with best practices. Effective communication skills and a collaborative attitude help in building trust with agents and ensuring continuous improvement.

What is the difference between Call Quality Assurance vs Call Center Agent?

AspectCall Quality AssuranceCall Center Agent
Primary RoleMonitor and evaluate call quality to ensure compliance and improve serviceHandle customer calls, provide information, and resolve issues
Required SkillsCommunication skills, attention to detail, knowledge of quality standardsCustomer service, communication, problem-solving
Work EnvironmentSupervisory, quality control teams within call centersFrontline customer service in call centers
CertificationsOften requires knowledge of industry standards, quality assurance trainingCustomer service certifications may be beneficial

Call Quality Assurance professionals focus on evaluating and improving call interactions, ensuring standards are met. Call Center Agents handle customer interactions directly. While both roles are essential in call centers, QA specialists oversee quality, whereas agents engage with customers.

Is call quality assurance a good entry-level job?

Call quality assurance roles are often suitable for entry-level candidates as they typically require basic communication skills and attention to detail. These positions may involve monitoring calls, providing feedback, and using quality management tools, making them accessible for those starting in customer service or call center environments.
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What states have the most Call Quality Assurance jobs?

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What are popular job titles related to Call Quality Assurance jobs?

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Call Quality Assurance jobs near you
Infographic showing various Call Quality Assurance job openings in the United States as of September 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 85% In-person, 10% Hybrid, and 5% Remote job distribution, with an average salary of $48,853 per year, or $23.5 per hour.

Call Center Representative / Inside Sales

Cincinnati, OH • On-site

Great Day Improvements
Construction • 201 - 500 employees
Learn more about Great Day Improvementsexternal

$16.75/hr

Other

Medical, Dental, Vision, Retirement

Posted 10 days ago

Great Day Improvements rating

5.4

Company rating: 5.4 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

Call Center Representative / Confirmation

Champion Window

If you have excellent communication and customer service skills, join the Champion Window team! Champion has an immediate opening for a Call Center Representative.

Responsible for ensuring appointment correctness, monitoring call quality and data input, and piloting special programs.

First/M-mid shifts ( 9:00 am - 5:30 / 10:00 am - 6:30 ) Pay Rate - $16.25 per hour Second shift positions ( 12:30 pm - 9:00 pm) Pay Rate - $16.75 per hour

Responsibilities
  • Call quality assurance: listening to recorded incoming calls to verify customer data against appointment data, correcting opportunities when available
  • Internal piloting of new programs before executed out to the external call center
  • Inbound and outbound phone calls: appointment setting, appointment verifications, and service requests
  • Reporting: prepare and publish reporting on weekly training opportunities and program accuracy
  • Other duties as assigned
Qualifications
  • 1-3 years' experience working in a call center / customer care environment
  • Excellent customer service both written and verbal
  • Excellent typing and grammar skills
  • Process focused - structure and consistency is key
  • Great attention to detail and strong project management skills
  • The ability to successfully work as part of a team and autonomously
  • Ability to manage several different projects simultaneously
  • Appointments Plus/CRM knowledge a plus

Champion Window is an Equal Employment Opportunity Employer

If you need assistance with completing the online application due to a disability, please contact Champion Window.

Today & Every Day, CHAMPION Thanks Our Veterans! Now Hiring and Honoring Veterans. Apply today to find your next challenging career.

Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.

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