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Call Quality Assurance Jobs (NOW HIRING)

PSG Global Solutions

Quality Assurance

Middleton, WI · On-site

Perform wise variety of QA related tasks. QC inspection, Maintain training system Qualifications ... IF THIS IS THE JOB OPPORTUNITY FOR YOU GIVE ME A CALL AT 646-618-8925 ASAP! I want to know more ...

Valicy

Quality Assurance Manager

Greenville, NC

Quality Assurance Manager Department: NC Quality Assurance Location: Greenville, NC Reports To ... We call it our FIGHTER mindset: Fun: Enjoy the journey together Innovative: Consistently pushing ...

Unifin, Inc

Quality Assurance Analyst

Niles, IL · On-site

Your Role The Quality Assurance Analyst is responsible for reviewing and evaluating key business ... Conduct daily, weekly, and monthly sample testing, including call listening, case reviews ...

TEKsystems

Bilingual QA Evaluator

Englewood, CO

$24.04 - $26.44/hr

This role is ideal for professionals with call center QA, call auditing, or quality monitoring experience who are passionate about improving customer interactions and ensuring compliance with ...

Purple Cow Recruiting

QA Manager

Fort Worth, TX · On-site

Call or text Elizabeth directly. Heartline Staffing, in partnership with Purple Cow Recruiting, is seeking an experienced QA Manager for a high-volume electronics manufacturing operation in Fort ...

Unifin, Inc

Quality Assurance Analyst

Niles, IL

Your Role The Quality Assurance Analyst is responsible for reviewing and evaluating key business ... Conduct daily, weekly, and monthly sample testing, including call listening, case reviews ...

Ezee Fiber

Analyst, Quality Assurance

Houston, TX · On-site

The Quality Assurance (QA) Analyst is responsible for evaluating the quality, consistency, and ... Verify adherence to company policies, compliance requirements, and established call handling ...

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Call Quality Assurance information

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How much do call quality assurance jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for call quality assurance in the United States is $23.49, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $24.04 per hour, depending on experience, location, and employer.

What is call quality assurance?

Call Quality Assurance (QA) refers to the process of monitoring and evaluating customer service calls to ensure they meet company standards and provide a positive customer experience. QA specialists review calls to assess communication skills, adherence to scripts, problem resolution, and compliance with policies. The goal is to identify areas for improvement, provide feedback to agents, and maintain high-quality service. Effective call QA helps businesses enhance customer satisfaction, reduce errors, and support employee development.

What are the key skills and qualifications needed to thrive as a call quality assurance specialist?

To thrive as a Call Quality Assurance specialist, you need a solid understanding of customer service protocols, quality assurance standards, and relevant industry regulations, often supported by a background in customer service or a related field. Experience with call recording software, CRM systems, and quality monitoring tools is typically required. Attention to detail, analytical thinking, and strong communication skills help you effectively evaluate calls and provide actionable feedback. These competencies are crucial for ensuring consistent service quality, regulatory compliance, and continuous improvement in customer interactions.

What are some common challenges faced by call quality assurance professionals, and how can they be addressed?

Call Quality Assurance professionals often encounter challenges such as maintaining objectivity while evaluating calls, managing large volumes of recordings, and ensuring feedback is constructive and actionable. Balancing consistency in scoring while adapting to updates in scripts or compliance standards is also crucial. These challenges can be addressed by using standardized evaluation forms, regular calibration sessions with team members, and ongoing training to stay current with best practices. Effective communication skills and a collaborative attitude help in building trust with agents and ensuring continuous improvement.

What is the difference between Call Quality Assurance vs Call Center Agent?

AspectCall Quality AssuranceCall Center Agent
Primary RoleMonitor and evaluate call quality to ensure compliance and improve serviceHandle customer calls, provide information, and resolve issues
Required SkillsCommunication skills, attention to detail, knowledge of quality standardsCustomer service, communication, problem-solving
Work EnvironmentSupervisory, quality control teams within call centersFrontline customer service in call centers
CertificationsOften requires knowledge of industry standards, quality assurance trainingCustomer service certifications may be beneficial

Call Quality Assurance professionals focus on evaluating and improving call interactions, ensuring standards are met. Call Center Agents handle customer interactions directly. While both roles are essential in call centers, QA specialists oversee quality, whereas agents engage with customers.

More about Call Quality Assurance jobs

What cities are hiring for Call Quality Assurance jobs?

Cities with the most Call Quality Assurance job openings:

What states have the most Call Quality Assurance jobs?

States with the most job openings for Call Quality Assurance jobs include:

What job categories do people searching Call Quality Assurance jobs look for?

The top searched job categories for Call Quality Assurance jobs are:

Call Quality Assurance jobs near you
Infographic showing various Call Quality Assurance job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $48,853 per year, or $23.5 per hour.

Quality Assurance

PSG Global Solutions

Middleton, WI • On-site

Contractor

Re-posted 28 days ago

Job description

Company Description

At Real we're always looking for new and ambitious people to help deliver exceptional service levels, change the lives of the candidates we represent and partner with some of the world's best pharmaceutical, biotechnology and medical companies.

As specialists in recognising talent we pride ourselves on not just finding the best people for our client partners but on our ability to spot the best and brightest talent to work for us. We are also renowned for providing training and long-term career opportunities to help our employees be the best they can be, so they can continue to deliver the expertise Real has become famous for.

Relationships are at the heart of everything we do and ensure that our clients and candidates continue to work with us again and again. This ethos is also what shapes how we work as a business. We encourage and reward knowledge sharing and have various support networks and international forums to enable our employees to keep up-to-date with changes happening across their industries and share local insight to deliver true global perspectives.

Job Description
  • Provides project support with current Good Manufacturing Practices to clinical supply packaging operations.
  • Provides guidance on procedures and training necessary to be in complete compliance with current GMPs.
  • Perform wise variety of QA related tasks. QC inspection, Maintain training system
Qualifications
  • Hard working and competent
  • 3-5 years of experience

Education:

  • BS in related field
Additional Information

All your information will be kept confidential according to EEO guidelines. 

IF THIS IS THE JOB OPPORTUNITY FOR YOU GIVE ME A CALL AT 646-618-8925 ASAP! I want to know more about your preferences.

If in case you know someone who might be interested for this, feel free to pass it along. I look forward to hearing from you!

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