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Call Monitoring Jobs in Tennessee (NOW HIRING)

University of Rochester

$19.08 - $25.77/hr

During the call, makes independent decisions to act outside of the protocol to transfer, refer or ... Monitors appointment schedules, systems, and resources. Provides feedback and recommendations to ...

HCAOA

Call Scheduling Coordinator

Brentwood, TN

$16.75 - $21.25/hr

Call Scheduling Coordinator Are you looking for a challenging role that allows development ... monitoring of telephony system and other payroll responsibilities as needed and other office ...

HCAOA

Call Scheduling Coordinator

Nashville, TN · On-site

$18 - $22/hr

The Call Scheduling Coordinator is responsible for maintaining the client and caregiver ... monitoring of telephony system and other payroll responsibilities as needed and other office ...

GardaWorld

Call Off Coverage Security Guard

Chattanooga, TN · On-site

$16 - $17/hr

Ready to suit up as a Call Off Coverage Flex Security Guard What matters most in a role like this ... Monitor the premises to ensure security * Conduct patrols to spot any suspicious activity * Control ...

GardaWorld

Call Off Coverage Security Guard

Chattanooga, TN · On-site

$16 - $17/hr

Ready to suit up as a Call Off Coverage Flex Security Guard What matters most in a role like this ... Monitor the premises to ensure security * Conduct patrols to spot any suspicious activity * Control ...

Dickson County Schools

Bus Monitor

Dickson, TN · On-site

Assists in the monitoring of the students while they are being transported to/from school and/or ... Assistants are responsible to call Transportation as soon as possibly if they need a substitute.

Dickson County Schools

Bus Monitor

Dickson, TN · On-site

Assists in the monitoring of the students while they are being transported to/from school and/or ... Assistants are responsible to call Transportation as soon as possibly if they need a substitute.

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All JobsCall Monitoring JobsCall Monitoring Jobs in Tennessee

Call Monitoring information

See Tennessee salary details

$9

$16

$22

How much do call monitoring jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for call monitoring in Tennessee is $16.26, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $17.45 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Monitoring Specialist, and why are they important?

To thrive as a Call Monitoring Specialist, you need strong analytical skills, attention to detail, and a background in customer service or quality assurance. Familiarity with call recording software, CRM systems, and quality monitoring tools, along with certifications like COPC or Six Sigma, is often required. Excellent communication, objectivity, and the ability to provide constructive feedback are vital soft skills in this role. These abilities ensure accurate evaluation of customer interactions, consistent service quality, and ongoing staff development.

What jobs pay $2000 a day?

High-paying jobs that can reach $2000 a day often include specialized roles such as experienced consultants, senior executives, or certain freelance professionals like surgeons or legal experts. These positions typically require advanced skills, significant experience, or certifications, and may involve high-pressure environments or independent contracting. Such earnings are usually associated with top-tier consulting, legal, medical, or executive roles rather than standard employment.

What is the difference between Call Monitoring vs Call Center Agent?

AspectCall MonitoringCall Center Agent
Primary RoleSupervising and evaluating calls for quality assuranceHandling customer calls and providing support
Required SkillsCommunication, listening, coachingCustomer service, problem-solving
Work EnvironmentQuality assurance teams, supervisorsCall centers, customer support centers
CertificationsOptional, related to quality managementCustomer service certifications often preferred

Call Monitoring focuses on overseeing and assessing call quality, while Call Center Agents directly interact with customers. Both roles are essential in customer service operations but serve different functions within the industry.

How can I make $2000 a week working from home?

In call monitoring roles, earning $2000 a week typically requires full-time employment, high call volume, and experience in quality assurance or customer service. Some positions offer performance-based bonuses or commissions, but reaching this income level often involves working multiple shifts or advanced skills in communication and software tools.

What is call monitoring?

Call monitoring is the process of listening to and evaluating phone calls between customer service representatives and customers. This practice is commonly used in call centers to assess agent performance, ensure quality assurance, and identify areas for training and improvement. Supervisors or quality assurance teams typically use call monitoring tools to review live or recorded calls. The insights gained help companies enhance customer satisfaction and maintain service standards.

What is the role of call monitoring?

Call monitoring is a job function where employees listen to and evaluate phone calls to ensure quality, compliance, and customer satisfaction. It involves assessing communication skills, adherence to scripts, and service standards, often using call recording and monitoring tools. This process helps improve training and maintain service consistency.

What job makes $10,000 a month without a degree?

In call monitoring roles, high earnings of $10,000 or more per month are uncommon without specialized skills or experience. Typically, such income levels are associated with sales, real estate, or entrepreneurial ventures that do not require formal degrees but rely on performance, negotiation skills, and industry knowledge.

What are some common challenges faced in a Call Monitoring role, and how can they be addressed?

Professionals in Call Monitoring often face challenges such as handling a high volume of calls to review, maintaining objectivity while evaluating diverse communication styles, and balancing consistency with changing company standards. Staying organized and developing a clear rubric for assessment can help manage these challenges. Regular calibration sessions with team members ensure everyone is aligned on evaluation criteria, and ongoing training helps refine both technical and interpersonal evaluation skills.
What are the most commonly searched types of Call Monitoring jobs in Tennessee? The most popular types of Call Monitoring jobs in Tennessee are:
What are popular job titles related to Call Monitoring jobs in Tennessee? For Call Monitoring jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Call Monitoring jobs in Tennessee look for? The top searched job categories for Call Monitoring jobs in Tennessee are:
Call Monitoring jobs near you
FINRA Certified - Call Center Supervisor

FINRA Certified - Call Center Supervisor

DXC Technology

Nashville, TN • On-site

Full-time

Posted 16 days ago

DXC Technology rating

7.7

Company rating: 7.7 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

81st of 204 rated it services

Job description

Job Description:
About DXC Technology
DXC Technology (NYSE: DXC) helps global organizations run mission-critical systems while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid cloud environments. The world's leading enterprises and public sector organizations trust DXC to deliver services across the Enterprise Technology Stack, driving performance, competitiveness, and customer experience. Learn more at DXC.com.
At DXC, we harness the power of technology to deliver essential IT services that enable our customers to modernize operations and accelerate innovation. Our services span business process outsourcing, insurance, analytics, engineering, applications, security, cloud, IT outsourcing, and modern workplace solutions.
DXC Insurance Services supports clients in transforming operations, reducing costs, and enabling new growth channels. Through our people, technology, and best practices, we streamline and automate complex middle- and back-office processes while enhancing customer experience.
Role Overview
We are seeking an experienced Call Center Supervisor to lead a team of Customer Service Representatives supporting insurance and financial services operations. This role is responsible for driving service excellence, ensuring compliance with regulatory standards-including FINRA requirements-and fostering a high-performance team environment.
Key Responsibilities
  • Supervise, coach, and develop a team of Customer Service Representatives to deliver exceptional customer support.
  • Ensure adherence to regulatory and compliance standards, including FINRA guidelines and internal audit requirements.
  • Monitor team performance through KPIs, quality assurance metrics, and call evaluations.
  • Develop and implement customer service strategies, policies, and procedures to improve operational efficiency and service quality.
  • Provide ongoing training and mentorship, including guidance on compliance, systems, and product knowledge.
  • Manage and resolve complex customer escalations in a timely and professional manner.
  • Collaborate cross-functionally to ensure a seamless and consistent customer experience.
  • Maintain accurate documentation of customer interactions in CRM systems and ensure data integrity.
  • Stay current on industry trends, regulatory updates, and product changes.

Required Qualifications
  • Bachelor's degree in Business Administration, Finance, or a related field (or equivalent experience).
  • Minimum of 3-5 years of experience in customer service, preferably within insurance, banking, or financial services.
  • Proven leadership experience with a strong track record of coaching and developing teams.
  • Strong understanding of financial services regulations and compliance standards.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to manage multiple priorities in a fast-paced, high-volume environment.
  • Proficiency in Microsoft Office and CRM systems.

FINRA Requirements (Nice to have)
  • Active FINRA licenses, such as:
    • SIE (Securities Industry Essentials)
    • Series 6 and/or Series 7
    • Series 63 and/or Series 65/66
  • Ability to maintain and renew licenses in good standing throughout employment.
  • Strong knowledge of FINRA compliance, securities regulations, and client interaction standards.
  • Experience working in a regulated financial environment, ensuring adherence to audit and compliance controls.

Work Environment
  • Fully remote role within the United States.
  • May require flexibility to support different time zones or business needs.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.
If you are an applicant from the United States, Guam, or Puerto Rico
DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
Postings Link
Disability Accommodations
If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.
Please note: DXC will respond only to requests for accommodations due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

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