... call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards. - Provide feedback on call monitoring results. - Evaluate recorded and/or ...
... call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards. - Provide feedback on call monitoring results. - Evaluate recorded and/or ...
Contact Center Manager
$55K - $78K/yr
Monitor Contact Center Call Dashboard to ensure adequate staffing is available to incoming inquiries dependant on call volumes. Handle escalated customer interactions and provide timely solutions and ...
Contact Center Manager
$55K - $78K/yr
Monitor Contact Center Call Dashboard to ensure adequate staffing is available to incoming inquiries dependant on call volumes. Handle escalated customer interactions and provide timely solutions and ...
Contact Center Manager
Nashville, TN · On-site +1
$55K - $78K/yr
Manage the day-to-day operations of the Contact Center Team. • Monitor Contact Center Call Dashboard to ensure adequate staffing is available to incoming inquiries dependant on call volumes. • ...
Contact Center Manager
Nashville, TN · On-site +1
$55K - $78K/yr
Manage the day-to-day operations of the Contact Center Team. • Monitor Contact Center Call Dashboard to ensure adequate staffing is available to incoming inquiries dependant on call volumes. • ...
Responsibility Statements • Oversees a Market-based ASA(Administrative Service Associates) team responsible to support delivery operations including performance monitoring, inbound call monitoring ...
Responsibility Statements • Oversees a Market-based ASA(Administrative Service Associates) team responsible to support delivery operations including performance monitoring, inbound call monitoring ...
Monitor queues and pipelines to ensure expectations are met * Perform quality checks through report and call monitoring * Pipeline Management * Develop metric driven scorecards & solutions * Load ...
Monitor queues and pipelines to ensure expectations are met * Perform quality checks through report and call monitoring * Pipeline Management * Develop metric driven scorecards & solutions * Load ...
Monitor queues and pipelines to ensure expectations are met * Perform quality checks through report and call monitoring * Pipeline Management * Develop metric driven scorecards & solutions * Load ...
Monitor queues and pipelines to ensure expectations are met * Perform quality checks through report and call monitoring * Pipeline Management * Develop metric driven scorecards & solutions * Load ...
Achieves quality call monitoring and case management Key Performance Indicators as assigned. * Provides applicable service campaign/recall information to Customers and documents those conversations ...
Achieves quality call monitoring and case management Key Performance Indicators as assigned. * Provides applicable service campaign/recall information to Customers and documents those conversations ...
Monitor queues and pipelines to ensure expectations are met * Perform quality checks through report and call monitoring * Pipeline Management * Develop metric driven scorecards & solutions * Load ...
Monitor queues and pipelines to ensure expectations are met * Perform quality checks through report and call monitoring * Pipeline Management * Develop metric driven scorecards & solutions * Load ...
$20.31 - $27.42/hr
Monitors and audits customer interactions for quality and accuracy. ESSENTIAL FUNCTIONS * Proficiently performs the job duties of a Call Center Rep. while additionally demonstrating advanced ...
New
$20.31 - $27.42/hr
Monitors and audits customer interactions for quality and accuracy. ESSENTIAL FUNCTIONS * Proficiently performs the job duties of a Call Center Rep. while additionally demonstrating advanced ...
New
Inbound Monitoring Representative
Knoxville, TN · On-site
$17/hr
A day in the life of a Customer Service Inbound Monitoring Representative can look like ... call volume and when working less-desirable shifts. * Pathway to promotion. ADT provides the ...
Inbound Monitoring Representative
Knoxville, TN · On-site
$17/hr
A day in the life of a Customer Service Inbound Monitoring Representative can look like ... call volume and when working less-desirable shifts. * Pathway to promotion. ADT provides the ...
Inbound Monitoring Representative
Knoxville, TN · Hybrid
$17/hr
A day in the life of a Customer Service Inbound Monitoring Representative can look like ... call volume and when working less-desirable shifts. * Pathway to promotion. ADT provides the ...
Inbound Monitoring Representative
Knoxville, TN · Hybrid
$17/hr
A day in the life of a Customer Service Inbound Monitoring Representative can look like ... call volume and when working less-desirable shifts. * Pathway to promotion. ADT provides the ...
Inbound Monitoring Representative
Knoxville, TN · Hybrid
$17/hr
A day in the life of a Customer Service Inbound Monitoring Representative can look like ... call volume and when working less-desirable shifts. * Pathway to promotion. ADT provides the ...
Inbound Monitoring Representative
Knoxville, TN · Hybrid
$17/hr
A day in the life of a Customer Service Inbound Monitoring Representative can look like ... call volume and when working less-desirable shifts. * Pathway to promotion. ADT provides the ...
Monitor queues and pipelines to ensure expectations are met * Perform quality checks through report and call monitoring * Pipeline Management * Develop metric driven scorecards & solutions * Load ...
Monitor queues and pipelines to ensure expectations are met * Perform quality checks through report and call monitoring * Pipeline Management * Develop metric driven scorecards & solutions * Load ...
Call Center Sales Agents
$11.75 - $15.50/hr
Advanced Call Center Technologies - Call Center Representative - AgentReports To: Operations ... monitors own work to ensure quality. Meets clients' specific quality standards. * Meets ...
New
Quick apply
Call Center Sales Agents
$11.75 - $15.50/hr
Advanced Call Center Technologies - Call Center Representative - AgentReports To: Operations ... monitors own work to ensure quality. Meets clients' specific quality standards. * Meets ...
New
Employee is subject to call back and overtime as required by the hospital. ESSENTIAL JOB FUNCTIONS: * Inputs patient data and assigns patients to the appropriate cardiac monitor including admission ...
Employee is subject to call back and overtime as required by the hospital. ESSENTIAL JOB FUNCTIONS: * Inputs patient data and assigns patients to the appropriate cardiac monitor including admission ...
Employee is subject to call back and overtime as required by the hospital. ESSENTIAL JOB FUNCTIONS: * Inputs patient data and assigns patients to the appropriate cardiac monitor including admission ...
Employee is subject to call back and overtime as required by the hospital. ESSENTIAL JOB FUNCTIONS: * Inputs patient data and assigns patients to the appropriate cardiac monitor including admission ...
Call Center Representative, Nashville / Murfreesboro TN
Murfreesboro, TN · On-site
$17.75/hr
Responsiveness and attention to training is monitored during training. * MUST have at least six (6) months of consecutive call center or contact center experience. * Positions staffed 24/7. All CCR ...
Call Center Representative, Nashville / Murfreesboro TN
Murfreesboro, TN · On-site
$17.75/hr
Responsiveness and attention to training is monitored during training. * MUST have at least six (6) months of consecutive call center or contact center experience. * Positions staffed 24/7. All CCR ...
Responsiveness and attention to training is monitored during training. * MUST have at least six (6) months of consecutive call center or contact center experience. * Positions staffed 24/7. All CCR ...
Responsiveness and attention to training is monitored during training. * MUST have at least six (6) months of consecutive call center or contact center experience. * Positions staffed 24/7. All CCR ...
Possess the ability to work effectively in an environment with oversight that may include, but is not limited to call monitoring, mentoring and evaluations * Possess the ability to work effectively ...
Quick apply
Possess the ability to work effectively in an environment with oversight that may include, but is not limited to call monitoring, mentoring and evaluations * Possess the ability to work effectively ...
Possess the ability to work effectively in an environment with oversight that may include, but is not limited to call monitoring, mentoring and evaluations * Possess the ability to work effectively ...
Possess the ability to work effectively in an environment with oversight that may include, but is not limited to call monitoring, mentoring and evaluations * Possess the ability to work effectively ...
Call Monitoring information
See Tennessee salary details
$9.82 - $10.99
1% of jobs
$10.99 - $12.16
4% of jobs
$12.16 - $13.33
9% of jobs
$14.33 is the 25th percentile. Wages below this are outliers.
$13.33 - $14.50
13% of jobs
$14.50 - $15.67
22% of jobs
The median wage is $15.76 / hr.
$15.67 - $16.84
22% of jobs
$17.27 is the 75th percentile. Wages above this are outliers.
$16.84 - $18.01
14% of jobs
$18.01 - $19.18
8% of jobs
$19.18 - $20.35
4% of jobs
$20.35 - $21.52
3% of jobs
$21.52 - $22.69
1% of jobs
$9
$16
$22
How much do call monitoring jobs pay per hour?
As of Jun 14, 2026, the average hourly pay for call monitoring in Tennessee is $16.26, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $17.45 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Call Monitoring Specialist, and why are they important?
To thrive as a Call Monitoring Specialist, you need strong analytical skills, attention to detail, and a background in customer service or quality assurance. Familiarity with call recording software, CRM systems, and quality monitoring tools, along with certifications like COPC or Six Sigma, is often required. Excellent communication, objectivity, and the ability to provide constructive feedback are vital soft skills in this role. These abilities ensure accurate evaluation of customer interactions, consistent service quality, and ongoing staff development.
What jobs pay $2000 a day?
High-paying jobs that can reach $2000 a day often include specialized roles such as experienced consultants, senior executives, or certain freelance professionals like surgeons or legal experts. These positions typically require advanced skills, significant experience, or certifications, and may involve high-pressure environments or independent contracting. Such earnings are usually associated with top-tier consulting, legal, medical, or executive roles rather than standard employment.
What is the difference between Call Monitoring vs Call Center Agent?
| Aspect | Call Monitoring | Call Center Agent |
|---|---|---|
| Primary Role | Supervising and evaluating calls for quality assurance | Handling customer calls and providing support |
| Required Skills | Communication, listening, coaching | Customer service, problem-solving |
| Work Environment | Quality assurance teams, supervisors | Call centers, customer support centers |
| Certifications | Optional, related to quality management | Customer service certifications often preferred |
Call Monitoring focuses on overseeing and assessing call quality, while Call Center Agents directly interact with customers. Both roles are essential in customer service operations but serve different functions within the industry.
How can I make $2000 a week working from home?
In call monitoring roles, earning $2000 a week typically requires full-time employment, high call volume, and experience in quality assurance or customer service. Some positions offer performance-based bonuses or commissions, but reaching this income level often involves working multiple shifts or advanced skills in communication and software tools.
What is call monitoring?
Call monitoring is the process of listening to and evaluating phone calls between customer service representatives and customers. This practice is commonly used in call centers to assess agent performance, ensure quality assurance, and identify areas for training and improvement. Supervisors or quality assurance teams typically use call monitoring tools to review live or recorded calls. The insights gained help companies enhance customer satisfaction and maintain service standards.
What is the role of call monitoring?
Call monitoring is a job function where employees listen to and evaluate phone calls to ensure quality, compliance, and customer satisfaction. It involves assessing communication skills, adherence to scripts, and service standards, often using call recording and monitoring tools. This process helps improve training and maintain service consistency.
What job makes $10,000 a month without a degree?
In call monitoring roles, high earnings of $10,000 or more per month are uncommon without specialized skills or experience. Typically, such income levels are associated with sales, real estate, or entrepreneurial ventures that do not require formal degrees but rely on performance, negotiation skills, and industry knowledge.
What are some common challenges faced in a Call Monitoring role, and how can they be addressed?
Professionals in Call Monitoring often face challenges such as handling a high volume of calls to review, maintaining objectivity while evaluating diverse communication styles, and balancing consistency with changing company standards. Staying organized and developing a clear rubric for assessment can help manage these challenges. Regular calibration sessions with team members ensure everyone is aligned on evaluation criteria, and ongoing training helps refine both technical and interpersonal evaluation skills.
What are the most commonly searched types of Call Monitoring jobs in Tennessee? The most popular types of Call Monitoring jobs in Tennessee are:
What are popular job titles related to Call Monitoring jobs in Tennessee? For Call Monitoring jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Call Monitoring jobs in Tennessee look for? The top searched job categories for Call Monitoring jobs in Tennessee are:
Maximus rating
6.8
Based on 288 frontline employees who took The Breakroom Quiz
242nd of 427 rated business services
Job description
General information
Job Posting Title
Quality Specialist - Nashville, TN
Date
Friday, February 6, 2026
City
Nashville
State
TN
Country
United States
Working time
Full-time
Description & Requirements
As a Quality Specialist, you will play a critical role in evaluating the quality and accuracy of agent interactions with law enforcement agencies. Your primary responsibility is to listen to and score recorded calls, ensuring agents meet established program standards for accuracy, compliance, professionalism, and proper use of internal systems.
In this role, you will document performance findings, identify trends, and provide detailed insights that support continuous improvement across the operation. You will work closely with the Quality Manager, Training team, and Knowledge Management to help pinpoint opportunities for coaching, content updates, and process enhancements that strengthen service delivery and agent performance.
This position is based on-site at our Nashville location. Because the center operates 24/7, the Quality Specialist must be able to support quality monitoring across multiple shifts-including evenings, weekends, and holidays.
*Position is contingent upon contract award*
Must be a US Citizen
Must have the ability to pass a federal background check.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Minimum Requirements
- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.
- Must be a US Citizen
- Call center knowledge and experience preferred.
- Experience using Success KPI preferred.
- Ability to work onsite in Nashville, TN required.
- Because the center operates 24/7, the Quality Specialist must be able to support quality monitoring across multiple shifts-including evenings, weekends, and holidays.
#BPSQuality #HotJobs0218LI #HotJobs0218FB #HotJobs0218X #HotJobs0218TH #TrendingJobs #c0rejobs
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.
Minimum Salary
$
23.05
Maximum Salary
$
25.58
Job Posting Title
Quality Specialist - Nashville, TN
Date
Friday, February 6, 2026
City
Nashville
State
TN
Country
United States
Working time
Full-time
Description & Requirements
As a Quality Specialist, you will play a critical role in evaluating the quality and accuracy of agent interactions with law enforcement agencies. Your primary responsibility is to listen to and score recorded calls, ensuring agents meet established program standards for accuracy, compliance, professionalism, and proper use of internal systems.
In this role, you will document performance findings, identify trends, and provide detailed insights that support continuous improvement across the operation. You will work closely with the Quality Manager, Training team, and Knowledge Management to help pinpoint opportunities for coaching, content updates, and process enhancements that strengthen service delivery and agent performance.
This position is based on-site at our Nashville location. Because the center operates 24/7, the Quality Specialist must be able to support quality monitoring across multiple shifts-including evenings, weekends, and holidays.
*Position is contingent upon contract award*
Must be a US Citizen
Must have the ability to pass a federal background check.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Minimum Requirements
- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.
- Must be a US Citizen
- Call center knowledge and experience preferred.
- Experience using Success KPI preferred.
- Ability to work onsite in Nashville, TN required.
- Because the center operates 24/7, the Quality Specialist must be able to support quality monitoring across multiple shifts-including evenings, weekends, and holidays.
#BPSQuality #HotJobs0218LI #HotJobs0218FB #HotJobs0218X #HotJobs0218TH #TrendingJobs #c0rejobs
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.
Minimum Salary
$
23.05
Maximum Salary
$
25.58