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Call Monitoring Jobs in Tennessee (NOW HIRING)

Maximus

Quality Specialist - Nashville, TN

Nashville, TN · On-site

... call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards. - Provide feedback on call monitoring results. - Evaluate recorded and/or ...

Lowe's

Market Delivery Manager - XDT

Loudon, TN · On-site

Responsibility Statements • Oversees a Market-based ASA(Administrative Service Associates) team responsible to support delivery operations including performance monitoring, inbound call monitoring ...

University of Rochester

$20.93 - $28.26/hr

Monitors and audits customer interactions for quality and accuracy. ESSENTIAL FUNCTIONS * Proficiently performs the job duties of a Call Center Rep. while additionally demonstrating advanced ...

University of Rochester

$20.93 - $28.26/hr

Monitors and audits customer interactions for quality and accuracy. ESSENTIAL FUNCTIONS * Proficiently performs the job duties of a Call Center Rep. while additionally demonstrating advanced ...

corpay

Call Center Supervisor

Brentwood, TN · On-site +1

How We Work As a Call Center Supervisor, you will be expected to work in a hybrid environment ... Monitoring and managing the productivity and quality of the Fleet Advisor team, ensuring adherence ...

corpay

Call Center Supervisor

Brentwood, TN · On-site +1

How We Work As a Call Center Supervisor, you will be expected to work in a hybrid environment ... Monitoring and managing the productivity and quality of the Fleet Advisor team, ensuring adherence ...

Corpay

Call Center Supervisor

Brentwood, TN · On-site

How We Work As a Call Center Supervisor, you will be expected to work in a hybrid environment ... Monitoring and managing the productivity and quality of the Fleet Advisor team, ensuring adherence ...

Acttoday

Call Center Sales Agents

Blountville, TN

$11.75 - $15.50/hr

Advanced Call Center Technologies - Call Center Representative - AgentReports To: Operations ... monitors own work to ensure quality. Meets clients' specific quality standards. * Meets ...

Wilton Re

Operations Associate

Nashville, TN · On-site

$60K - $85K/yr

Audit, Controls &Process Improvement Conduct audits of operational activities, including call monitoring, transaction reviews, and workflow evaluations. Identify control gaps or failures and ...

Wilton Re

Operations Associate

Nashville, TN

Audit, Controls &Process Improvement Conduct audits of operational activities, including call monitoring, transaction reviews, and workflow evaluations. Identify control gaps or failures and ...

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Call Monitoring information

What's a good job for overthinkers?

Call monitoring involves listening to and evaluating customer service calls, which can suit overthinkers who enjoy attention to detail and analysis. The role requires strong listening skills, patience, and the ability to focus on specific aspects of conversations, often in a quiet environment. It can be a good fit for those who prefer structured tasks and clear guidelines.

What are the key skills and qualifications needed to thrive as a Call Monitoring Specialist, and why are they important?

To thrive as a Call Monitoring Specialist, you need strong analytical skills, attention to detail, and a background in customer service or quality assurance. Familiarity with call recording software, CRM systems, and quality monitoring tools, along with certifications like COPC or Six Sigma, is often required. Excellent communication, objectivity, and the ability to provide constructive feedback are vital soft skills in this role. These abilities ensure accurate evaluation of customer interactions, consistent service quality, and ongoing staff development.

What is the difference between Call Monitoring vs Call Center Agent?

AspectCall MonitoringCall Center Agent
Primary RoleSupervising and evaluating calls for quality assuranceHandling customer calls and providing support
Required SkillsCommunication, listening, coachingCustomer service, problem-solving
Work EnvironmentQuality assurance teams, supervisorsCall centers, customer support centers
CertificationsOptional, related to quality managementCustomer service certifications often preferred

Call Monitoring focuses on overseeing and assessing call quality, while Call Center Agents directly interact with customers. Both roles are essential in customer service operations but serve different functions within the industry.

How can I make 2000 a week working from home?

In call monitoring roles, earning $2000 a week typically requires working full-time hours, often 40 or more hours, and gaining experience or specialized skills such as quality assurance, coaching, or advanced software knowledge. Some positions offer performance-based bonuses or higher pay for specialized industries, but reaching this income level consistently may also involve multiple part-time roles or freelance opportunities in related fields.

What is call monitoring?

Call monitoring is the process of listening to and evaluating phone calls between customer service representatives and customers. This practice is commonly used in call centers to assess agent performance, ensure quality assurance, and identify areas for training and improvement. Supervisors or quality assurance teams typically use call monitoring tools to review live or recorded calls. The insights gained help companies enhance customer satisfaction and maintain service standards.

How to make $1000 a week remotely?

In call monitoring roles, earning $1000 a week remotely typically requires working full-time hours, often 40 or more per week, and gaining experience or certifications that increase your pay rate. Some positions pay hourly, while others may offer performance-based incentives, so developing strong communication and technical skills can help increase earnings. Consistent scheduling and seeking roles with higher pay scales or bonuses can also contribute to reaching this income level.

How does call monitoring work?

Call monitoring in a call monitoring role involves listening to or recording customer service calls to assess agent performance, ensure quality standards, and provide feedback. It often uses specialized software or tools that enable supervisors to listen in real-time or review recorded calls, supporting training and compliance efforts.

What are some common challenges faced in a Call Monitoring role, and how can they be addressed?

Professionals in Call Monitoring often face challenges such as handling a high volume of calls to review, maintaining objectivity while evaluating diverse communication styles, and balancing consistency with changing company standards. Staying organized and developing a clear rubric for assessment can help manage these challenges. Regular calibration sessions with team members ensure everyone is aligned on evaluation criteria, and ongoing training helps refine both technical and interpersonal evaluation skills.
What are the most commonly searched types of Call Monitoring jobs in Tennessee? The most popular types of Call Monitoring jobs in Tennessee are:
What are popular job titles related to Call Monitoring jobs in Tennessee? For Call Monitoring jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Call Monitoring jobs in Tennessee look for? The top searched job categories for Call Monitoring jobs in Tennessee are:
Call Monitoring jobs near you
Infographic showing various Call Monitoring job openings in Tennessee as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 15% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.
Quality Specialist - Nashville, TN

Quality Specialist - Nashville, TN

Maximus

Nashville, TN • On-site

Full-time

Posted 25 days ago

Maximus rating

6.9

Company rating: 6.9 out of 10

Based on 297 frontline employees who took The Breakroom Quiz

259th of 454 rated business services

Job description

General information
Job Posting Title
Quality Specialist - Nashville, TN
Date
Friday, February 6, 2026
City
Nashville
State
TN
Country
United States
Working time
Full-time
Description & Requirements
As a Quality Specialist, you will play a critical role in evaluating the quality and accuracy of agent interactions with law enforcement agencies. Your primary responsibility is to listen to and score recorded calls, ensuring agents meet established program standards for accuracy, compliance, professionalism, and proper use of internal systems.
In this role, you will document performance findings, identify trends, and provide detailed insights that support continuous improvement across the operation. You will work closely with the Quality Manager, Training team, and Knowledge Management to help pinpoint opportunities for coaching, content updates, and process enhancements that strengthen service delivery and agent performance.
This position is based on-site at our Nashville location. Because the center operates 24/7, the Quality Specialist must be able to support quality monitoring across multiple shifts-including evenings, weekends, and holidays.
*Position is contingent upon contract award*
Must be a US Citizen
Must have the ability to pass a federal background check.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Minimum Requirements
- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.
- Must be a US Citizen
- Call center knowledge and experience preferred.
- Experience using Success KPI preferred.
- Ability to work onsite in Nashville, TN required.
- Because the center operates 24/7, the Quality Specialist must be able to support quality monitoring across multiple shifts-including evenings, weekends, and holidays.
#BPSQuality #HotJobs0218LI #HotJobs0218FB #HotJobs0218X #HotJobs0218TH #TrendingJobs #c0rejobs #CoreOps
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.
Minimum Salary
$
23.05
Maximum Salary
$
25.58

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