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Call Monitoring Jobs in Nevada (NOW HIRING)

Liveops

Remote Customer Service Representative

Reno, NV · Remote

$20/hr

Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Dual monitors required (1920×1080), USB headset required, webcam required. * Review the Liveops ...

Nevada Pic A Part LLC

Car Buying Manager

Las Vegas, NV · On-site

$60K - $70K/yr

Lead and oversee the daily operations of the Call Center within the Car Buying Department. * Use company software to track calls, vehicle purchases, departmental statistics, and to train and monitor ...

TELUS Digital

WFM Real Time Analyst

Las Vegas, NV · On-site

Monitor real time metrics (attendance & schedule adherence, average handle time- AHT, automatic call distribution- ACD- talk time, after call work- ACW) to ensure proper staffing levels and ...

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Call Monitoring information

See Nevada salary details

$11

$18

$25

How much do call monitoring jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for call monitoring in Nevada is $18.24, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $19.57 per hour, depending on experience, location, and employer.

What's a good job for overthinkers?

Call monitoring involves listening to and evaluating customer service calls, which can suit overthinkers who enjoy attention to detail and analysis. The role requires strong listening skills, patience, and the ability to focus on specific aspects of conversations, often in a quiet environment. It can be a good fit for those who prefer structured tasks and clear guidelines.

What are the key skills and qualifications needed to thrive as a Call Monitoring Specialist, and why are they important?

To thrive as a Call Monitoring Specialist, you need strong analytical skills, attention to detail, and a background in customer service or quality assurance. Familiarity with call recording software, CRM systems, and quality monitoring tools, along with certifications like COPC or Six Sigma, is often required. Excellent communication, objectivity, and the ability to provide constructive feedback are vital soft skills in this role. These abilities ensure accurate evaluation of customer interactions, consistent service quality, and ongoing staff development.

What is the difference between Call Monitoring vs Call Center Agent?

AspectCall MonitoringCall Center Agent
Primary RoleSupervising and evaluating calls for quality assuranceHandling customer calls and providing support
Required SkillsCommunication, listening, coachingCustomer service, problem-solving
Work EnvironmentQuality assurance teams, supervisorsCall centers, customer support centers
CertificationsOptional, related to quality managementCustomer service certifications often preferred

Call Monitoring focuses on overseeing and assessing call quality, while Call Center Agents directly interact with customers. Both roles are essential in customer service operations but serve different functions within the industry.

How can I make 2000 a week working from home?

In call monitoring roles, earning $2000 a week typically requires working full-time hours, often 40 or more hours, and gaining experience or specialized skills such as quality assurance, coaching, or advanced software knowledge. Some positions offer performance-based bonuses or higher pay for specialized industries, but reaching this income level consistently may also involve multiple part-time roles or freelance opportunities in related fields.

What is call monitoring?

Call monitoring is the process of listening to and evaluating phone calls between customer service representatives and customers. This practice is commonly used in call centers to assess agent performance, ensure quality assurance, and identify areas for training and improvement. Supervisors or quality assurance teams typically use call monitoring tools to review live or recorded calls. The insights gained help companies enhance customer satisfaction and maintain service standards.

How to make $1000 a week remotely?

In call monitoring roles, earning $1000 a week remotely typically requires working full-time hours, often 40 or more per week, and gaining experience or certifications that increase your pay rate. Some positions pay hourly, while others may offer performance-based incentives, so developing strong communication and technical skills can help increase earnings. Consistent scheduling and seeking roles with higher pay scales or bonuses can also contribute to reaching this income level.

How does call monitoring work?

Call monitoring in a call monitoring role involves listening to or recording customer service calls to assess agent performance, ensure quality standards, and provide feedback. It often uses specialized software or tools that enable supervisors to listen in real-time or review recorded calls, supporting training and compliance efforts.

What are some common challenges faced in a Call Monitoring role, and how can they be addressed?

Professionals in Call Monitoring often face challenges such as handling a high volume of calls to review, maintaining objectivity while evaluating diverse communication styles, and balancing consistency with changing company standards. Staying organized and developing a clear rubric for assessment can help manage these challenges. Regular calibration sessions with team members ensure everyone is aligned on evaluation criteria, and ongoing training helps refine both technical and interpersonal evaluation skills.
What are popular job titles related to Call Monitoring jobs in Nevada? For Call Monitoring jobs in Nevada, the most frequently searched job titles are:
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What cities in Nevada are hiring for Call Monitoring jobs? Cities in Nevada with the most Call Monitoring job openings:
Call Monitoring jobs near you
Infographic showing various Call Monitoring job openings in Nevada as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,939 per year, or $18.2 per hour.
Agent Customer Service Parking - Call Center - Part Time (Horseshoe LV)

Agent Customer Service Parking - Call Center - Part Time (Horseshoe LV)

Ceasars Entertainment

Las Vegas, NV • On-site

$14.75 - $19/hr

Full-time

Posted 24 days ago

Caesars Entertainment rating

6.5

Company rating: 6.5 out of 10

Based on 252 frontline employees who took The Breakroom Quiz

90th of 147 rated casinos

Job description

Parking Customer Service agents at Caesars Entertainment Nevada hotels are responsible for answering all external and internal calls. They must be well-informed, courteous team members who provide excellent customer service and support to both internal and external guests. Agents are expected to answer calls promptly, meet all service levels and productivity standards, and use standard phraseology to ensure professional and consistent guest experience. It is essential for agents to be courteous and willing to always help.
 

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars, Harrah's, Horseshoe and Eldorado brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.  
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars".  If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.
  • Must be 18 years old.  
  • High school diploma or equivalent. 
  • Must have a stable work history. 
  • Computer literacy is required. 
  • Knowledge of Windows based PC Applications. 
  • Knowledge of LMS is preferred. 
  • Knowledge of CVPS is preferred. 

ADDITIONAL REQUIREMENTS

  • Must be able to type at least 25 words per minute and acquire keyboard skills.  
  • Must have a pleasant speaking voice, enthusiasm, strong service, and verbal communication skills.  
  • Must present oneself in a professional manner with a friendly demeanor, enjoying interaction with both internal and external customers.  
  • Must be able to read, write, speak, and understand English.  
  • Able to sit and wear a headset for 2-3 hours at a time.  
  • Must be able to work in both high and low-stress areas and maintain a flexible work schedule based on business demands.  
  • Must be able to work in close quarters and be multi-task oriented.  
  • Excellent interpersonal communication, team building, and problem-solving skills are required.  
  • Must be able to work with minimal supervision.  
  • Ability to perform full duties requiring dexterity and visual perception.  
  • Maintain a clean and organized work environment. 
  • Maintain high service skills to meet department standards on Quality Assurance Monitors, Customer Surveys/Feedback, and other management-determined standards.  
  • Clearly communicate and demonstrate enthusiastic service.  
  • Meet department guidelines for punctuality, adherence, and attendance.  
  • Handle all incoming customer transactions promptly, efficiently, accurately, and professionally.  
  • Adhere to department appearance guidelines.  
  • Safeguard customer confidentiality and privacy according to company and department standards.  
  • Assist with special projects and additional duties as directed by a supervisor. 

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