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Call Monitoring Jobs in Nevada (NOW HIRING)

Virgin Hotels

Call Center Supervisor

Las Vegas, NV · On-site

YOUR MISSION (The ) The Call Center Supervisor will play an important role in managing the ... Monitor daily operation of room reservations, casino reservations and group reservations to ensure ...

Costco Auto Program

Call Center Supervisor

Reno, NV

$21 - $24/hr

The Call Center (Member Advocate) Supervisor-I is responsible for leading and coaching Member ... The MAC Supervisor-I must be able to monitor, mentor, and enhance other MAC member performance ...

Meruelo Group

Call Center Supervisor

Reno, NV

Manages group blocks, ensuring all room/suite inventory allocation and guidelines are monitored and ... the Call Center and Front Operations, gathered from Sales/Convention Service Managers, group ...

Nevada Pic a Part

Car Buying Manager

Las Vegas, NV · On-site

$60K - $70K/yr

Lead and oversee the daily operations of the Call Center within the Car Buying Department. * Use company software to track calls, vehicle purchases, departmental statistics, and to train and monitor ...

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Call Monitoring information

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$11

$18

$25

How much do call monitoring jobs pay per hour?

As of May 30, 2026, the average hourly pay for call monitoring in Nevada is $18.24, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $19.57 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Monitoring Specialist, and why are they important?

To thrive as a Call Monitoring Specialist, you need strong analytical skills, attention to detail, and a background in customer service or quality assurance. Familiarity with call recording software, CRM systems, and quality monitoring tools, along with certifications like COPC or Six Sigma, is often required. Excellent communication, objectivity, and the ability to provide constructive feedback are vital soft skills in this role. These abilities ensure accurate evaluation of customer interactions, consistent service quality, and ongoing staff development.

What are some common challenges faced in a Call Monitoring role, and how can they be addressed?

Professionals in Call Monitoring often face challenges such as handling a high volume of calls to review, maintaining objectivity while evaluating diverse communication styles, and balancing consistency with changing company standards. Staying organized and developing a clear rubric for assessment can help manage these challenges. Regular calibration sessions with team members ensure everyone is aligned on evaluation criteria, and ongoing training helps refine both technical and interpersonal evaluation skills.

What is call monitoring?

Call monitoring is the process of listening to and evaluating phone calls between customer service representatives and customers. This practice is commonly used in call centers to assess agent performance, ensure quality assurance, and identify areas for training and improvement. Supervisors or quality assurance teams typically use call monitoring tools to review live or recorded calls. The insights gained help companies enhance customer satisfaction and maintain service standards.

How to make $1000 a week remotely?

In call monitoring roles, earning $1000 a week remotely typically requires working full-time hours, often 40 or more per week, and gaining experience or specialized skills such as quality assurance or compliance. Some positions offer performance-based incentives or bonuses that can increase earnings, but consistent high income usually depends on the employer, workload, and individual performance.

What is the difference between Call Monitoring vs Call Center Agent?

AspectCall MonitoringCall Center Agent
Primary RoleSupervising and evaluating calls for quality assuranceHandling customer calls and providing support
Required SkillsCommunication, listening, coachingCustomer service, problem-solving
Work EnvironmentQuality assurance teams, supervisorsCall centers, customer support centers
CertificationsOptional, related to quality managementCustomer service certifications often preferred

Call Monitoring focuses on overseeing and assessing call quality, while Call Center Agents directly interact with customers. Both roles are essential in customer service operations but serve different functions within the industry.

What are popular job titles related to Call Monitoring jobs in Nevada? For Call Monitoring jobs in Nevada, the most frequently searched job titles are:
What job categories do people searching Call Monitoring jobs in Nevada look for? The top searched job categories for Call Monitoring jobs in Nevada are:
What cities in Nevada are hiring for Call Monitoring jobs? Cities in Nevada with the most Call Monitoring job openings:
Call Monitoring jobs near you

Quality Assurance Monitor

OnPoint CX Solutions LLC

Henderson, NV • On-site

$12/hr

Full-time

Posted 3 days ago

Job description

OnPoint CX Solutions is growing, and we’re looking for a motivated and detail-oriented Quality Assurance Call Monitor to join our in-office team in Henderson, NV.

In this role, you’ll help improve the customer experience by reviewing agent calls, monitoring sales interactions, and ensuring quality and compliance standards are met. If you enjoy listening, analyzing conversations, identifying opportunities for improvement, and working in a fast-paced environment, this could be a great fit for you.

This position is ideal for someone who is organized, dependable, tech-comfortable, and looking to grow within a professional call center environment.

Pay & Schedule:
  • Starting pay: $12.00/hour
  • Weekly pay
  • Performance bonuses based on KPI metrics
  • Full-time, in-office position
  • Typical schedule: Monday–Friday approximately 6:00 AM – 2:30 PM (hours may vary)
What You’ll Do:
  • Monitor and review live and recorded calls
  • Evaluate sales interactions for quality and compliance
  • Ensure agents follow company scripts, procedures, and policies
  • Identify coaching opportunities and document quality concerns
  • Prepare quality reports and performance notes
  • Work closely with supervisors and leadership to improve agent performance
  • Maintain accurate QA records and scoring documentation
What We’re Looking For:
  • Strong listening and attention-to-detail skills
  • Comfortable using multiple computer programs and screens at once
  • Strong written communication and documentation skills
  • Ability to stay organized in a fast-paced environment
  • Reliable attendance and professional attitude
  • Positive mindset and willingness to learn
Experience That Helps (But Is Not Required):
  • Call center experience
  • Customer service experience
  • Sales experience
  • Quality assurance or coaching experience

We’re willing to train the right candidate with strong work ethic and communication skills.

Why Join OnPoint CX Solutions?
  • Weekly pay
  • Performance bonus opportunities
  • Stable full-time schedule
  • Team-oriented work environment
  • Growth opportunities within the company
  • Hands-on experience in quality assurance and call center operations
About OnPoint CX Solutions:

OnPoint CX Solutions is a business process outsourcing (BPO) company providing customer care, sales, and support services in the energy sector. Our team is committed to delivering professional, compliant, and high-quality customer experiences on every interaction.

If you’re detail-oriented, dependable, and ready to grow with a fast-moving team, apply today. We’re actively hiring and looking to fill positions quickly.

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