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Call Monitoring Jobs in Nevada (NOW HIRING)

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Coach - Onsite in Las Vegas, NV.

Las Vegas, NV · On-site

$23.08/hr

Consistently achieve number of call monitoring per week goal and scores for the team. Coach, mentor, and develop agent team for skills expansion and promotional opportunities. Perform other duties as ...

Meruelo Group

Call Center Manager

Reno, NV · On-site

SUMMARY The Call Center Manager oversees the daily operations of the Call Center and our PBX ... Monitor staff behavior, direct breaks and direct job functions to expedite all incoming calls.

Costco Auto Program

Call Center Supervisor

Reno, NV

$21 - $24/hr

The Call Center (Member Advocate) Supervisor-I is responsible for leading and coaching Member ... The MAC Supervisor-I must be able to monitor, mentor, and enhance other MAC member performance ...

Meruelo Group

Call Center Supervisor

Reno, NV · On-site

Manages group blocks, ensuring all room/suite inventory allocation and guidelines are monitored and ... the Call Center and Front Operations, gathered from Sales/Convention Service Managers, group ...

Ameriprise Financial

Customer Coach-U

Las Vegas, NV · On-site

$50K - $76K/yr

Perform quality review functions for the team, including real time and recorded call monitoring sessions and end to end error checking, reporting, and validation through the appropriate channels.

New

Meruelo Group

Call Center Shift Manager

Reno, NV · On-site

Monitor and adjust inventory for various business segments and quickly convey changes so that ... EDUCATION and/or EXPERIENCE Minimum of 3 years' call center supervisor experience or any ...

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How much do call monitoring jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for call monitoring in Nevada is $18.24, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $19.57 per hour, depending on experience, location, and employer.

What's a good job for overthinkers?

Call monitoring involves listening to and evaluating customer service calls, which can suit overthinkers who enjoy attention to detail and analysis. The role requires strong listening skills, patience, and the ability to focus on specific aspects of conversations, often in a quiet environment. It can be a good fit for those who prefer structured tasks and clear guidelines.

What are the key skills and qualifications needed to thrive as a Call Monitoring Specialist, and why are they important?

To thrive as a Call Monitoring Specialist, you need strong analytical skills, attention to detail, and a background in customer service or quality assurance. Familiarity with call recording software, CRM systems, and quality monitoring tools, along with certifications like COPC or Six Sigma, is often required. Excellent communication, objectivity, and the ability to provide constructive feedback are vital soft skills in this role. These abilities ensure accurate evaluation of customer interactions, consistent service quality, and ongoing staff development.

What is the difference between Call Monitoring vs Call Center Agent?

AspectCall MonitoringCall Center Agent
Primary RoleSupervising and evaluating calls for quality assuranceHandling customer calls and providing support
Required SkillsCommunication, listening, coachingCustomer service, problem-solving
Work EnvironmentQuality assurance teams, supervisorsCall centers, customer support centers
CertificationsOptional, related to quality managementCustomer service certifications often preferred

Call Monitoring focuses on overseeing and assessing call quality, while Call Center Agents directly interact with customers. Both roles are essential in customer service operations but serve different functions within the industry.

How can I make 2000 a week working from home?

In call monitoring roles, earning $2000 a week typically requires working full-time hours, often 40 or more hours, and gaining experience or specialized skills such as quality assurance, coaching, or advanced software knowledge. Some positions offer performance-based bonuses or higher pay for specialized industries, but reaching this income level consistently may also involve multiple part-time roles or freelance opportunities in related fields.

What is call monitoring?

Call monitoring is the process of listening to and evaluating phone calls between customer service representatives and customers. This practice is commonly used in call centers to assess agent performance, ensure quality assurance, and identify areas for training and improvement. Supervisors or quality assurance teams typically use call monitoring tools to review live or recorded calls. The insights gained help companies enhance customer satisfaction and maintain service standards.

How to make $1000 a week remotely?

In call monitoring roles, earning $1000 a week remotely typically requires working full-time hours, often 40 or more per week, and gaining experience or certifications that increase your pay rate. Some positions pay hourly, while others may offer performance-based incentives, so developing strong communication and technical skills can help increase earnings. Consistent scheduling and seeking roles with higher pay scales or bonuses can also contribute to reaching this income level.

How does call monitoring work?

Call monitoring in a call monitoring role involves listening to or recording customer service calls to assess agent performance, ensure quality standards, and provide feedback. It often uses specialized software or tools that enable supervisors to listen in real-time or review recorded calls, supporting training and compliance efforts.

What are some common challenges faced in a Call Monitoring role, and how can they be addressed?

Professionals in Call Monitoring often face challenges such as handling a high volume of calls to review, maintaining objectivity while evaluating diverse communication styles, and balancing consistency with changing company standards. Staying organized and developing a clear rubric for assessment can help manage these challenges. Regular calibration sessions with team members ensure everyone is aligned on evaluation criteria, and ongoing training helps refine both technical and interpersonal evaluation skills.
What are popular job titles related to Call Monitoring jobs in Nevada? For Call Monitoring jobs in Nevada, the most frequently searched job titles are:
What job categories do people searching Call Monitoring jobs in Nevada look for? The top searched job categories for Call Monitoring jobs in Nevada are:
What cities in Nevada are hiring for Call Monitoring jobs? Cities in Nevada with the most Call Monitoring job openings:
Call Monitoring jobs near you
Infographic showing various Call Monitoring job openings in Nevada as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 14% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $37,939 per year, or $18.2 per hour.

Call Center Supervisor - Full Time (Call Center LV)

Caesars Entertainment

Las Vegas, NV • On-site

Full-time

Re-posted 12 days ago

Caesars Entertainment rating

6.4

Company rating: 6.4 out of 10

Based on 254 frontline employees who took The Breakroom Quiz

107th of 161 rated casinos

Job description


The Call Center Asst. Manager is responsible for the daily supervision of Call Center Agents under Teleservices teams and ensuring customer interactions are handled in a helpful, friendly, upbeat and professional manner. The Call Center Asst. Manager will supervise all aspects of department and agent's performance, development and coaching as they assist guests that contact the Las Vegas Regional Call Center. They will provide direction and guidance to ensure consistent achievement of key performance metrics.
Responsibilities
  • Builds and leads a high-performing team of agents and leads to achieve and exceed service delivery and customer expectations regarding Service Levels, Abandonment, Adherence, Turnover, QA Monitor Scores and other standards as determined by contact center management.
  • Ensures agents are answering all incoming customer interactions efficiently, accurately, and professionally as they assist internal and external customers.
  • Monitors agents and lead behaviors and provide constructive feedback to improve performance and morale to improve service.
  • Conducts side by side meetings with agents to appraise performance, then continually monitor, coach, and develop agents to drive department morale and for optimal performance so that department standards for service are met or exceeded.
  • Monitors adherence to ensure agents are meeting or exceeding department and company standards.
  • Ensures understanding and compliance of staff regarding department and company policies and procedures.
  • Measures, documents, and communicates agent's performance and progress towards goal attainment for assigned team. Accurately and swiftly communicate issues and potential issues to management.
  • Contributes to customer retention and continuously increase customer loyalty levels through advanced problem resolution, handling of escalated customer interactions and mentoring agents to be well informed, friendly, helpful, upbeat and positive.
  • Rewards and recognizes agents via implemented incentive programs to elevate agent productivity performance and achieve service goals.
  • Display strong motivational skills towards achieving Call Center goals while maintaining low levels of turnover.
  • Generates new ideas/solutions on specific Call Center issues and participates in projects and process improvement initiatives.
  • Interviews and hires staff, and other Human Resources related tasks.
  • Completes all additional tasks and responsibilities not listed as required or assigned by management.

Qualifications
Education:
  • High school diploma or equivalent required
  • Experience:
  • Three (3) years supervisor experience, three (3) years Guest Services, Hotel Front Desk, or contact center environment or three (3) years of experience in customer service-related field.
  • Intermediate level of knowledge of Microsoft Office programs (Excel, PowerPoint and Word)
  • Three (3) years of previous LMS experience
  • Abilities:
  • Must be able to type
  • Able to work independently as well as with a team and take initiative, with minimal supervision
  • Highly motivated, proactive individual and independent thinker.
  • Team building: must be able to develop, motivate and inspire the team to achieve desired results.
  • Strong knowledge of customer care processes and techniques are vital. Must have the ability to handle and resolve customer complaints and ensure customer satisfaction and maintain good customer relationships
  • Problem solving; exercises good judgment when analyzing and solving problems, pays attention to details

ADDITIONAL REQUIREMENTS:
  • Can handle multiple tasks in a high volume, high stress, fast paced environment
  • Excellent listening and interpersonal skills
  • Demonstrates a friendly, upbeat, and positive disposition
  • Must present a well-groomed professional appearance.
  • Excellent written and verbal communication skills are required.
  • Ability to read, write, speak, and understand English
  • Able to maintain a flexible working schedule, based on business demands, as well as being dependable and punctual
  • Desired Skills:
  • Experience with Hotsos, Maximo, Sharepoint.
  • LMS.
  • Contact Center experience.

About Us
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

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