ZipRecruiter

Log In

1

Call Monitoring Jobs in Nevada (NOW HIRING)

Nevada Pic a Part

Car Buying Manager

Las Vegas, NV · On-site

$60K - $70K/yr

Lead and oversee the daily operations of the Call Center within the Car Buying Department. * Use company software to track calls, vehicle purchases, departmental statistics, and to train and monitor ...

Nevada Pic A Part LLC

Car Buying Manager

Las Vegas, NV

$60K - $70K/yr

Lead and oversee the daily operations of the Call Center within the Car Buying Department. * Use company software to track calls, vehicle purchases, departmental statistics, and to train and monitor ...

UHS

MONITOR TECHNICIAN (FT NIGHTS)

Henderson, NV · On-site

$19 - $25.17/hr

Henderson is not just a place to live, but truly a place to call home. About Universal Health ... Responsible for the monitoring and recognition of continuous electrocardiographic telemetry.

New

SlateRx

Clinical Call Center Manager

Las Vegas, NV · Remote

Monitor and update Clinical Coordinator productivity reports. * Oversee the Clinical Coordinator monthly schedules to ensure appropriate coverage for timely completion of coverage determinations and ...

SlateRx

Clinical Call Center Manager

Las Vegas, NV · On-site +1

$85K - $100K/yr

Monitor and update Clinical Coordinator productivity reports. * Oversee the Clinical Coordinator monthly schedules to ensure appropriate coverage for timely completion of coverage determinations and ...

next page

Showing results 1-20

All JobsCall Monitoring JobsCall Monitoring Jobs in Nevada

Call Monitoring information

See Nevada salary details

$11

$18

$25

How much do call monitoring jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for call monitoring in Nevada is $18.24, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $19.57 per hour, depending on experience, location, and employer.

What's a good job for overthinkers?

Call monitoring involves listening to and evaluating customer service calls, which can suit overthinkers who enjoy attention to detail and analysis. The role requires strong listening skills, patience, and the ability to focus on specific aspects of conversations, often in a quiet environment. It can be a good fit for those who prefer structured tasks and clear guidelines.

What are the key skills and qualifications needed to thrive as a Call Monitoring Specialist, and why are they important?

To thrive as a Call Monitoring Specialist, you need strong analytical skills, attention to detail, and a background in customer service or quality assurance. Familiarity with call recording software, CRM systems, and quality monitoring tools, along with certifications like COPC or Six Sigma, is often required. Excellent communication, objectivity, and the ability to provide constructive feedback are vital soft skills in this role. These abilities ensure accurate evaluation of customer interactions, consistent service quality, and ongoing staff development.

What is the difference between Call Monitoring vs Call Center Agent?

AspectCall MonitoringCall Center Agent
Primary RoleSupervising and evaluating calls for quality assuranceHandling customer calls and providing support
Required SkillsCommunication, listening, coachingCustomer service, problem-solving
Work EnvironmentQuality assurance teams, supervisorsCall centers, customer support centers
CertificationsOptional, related to quality managementCustomer service certifications often preferred

Call Monitoring focuses on overseeing and assessing call quality, while Call Center Agents directly interact with customers. Both roles are essential in customer service operations but serve different functions within the industry.

How can I make 2000 a week working from home?

In call monitoring roles, earning $2000 a week typically requires working full-time hours, often 40 or more hours, and gaining experience or specialized skills such as quality assurance, coaching, or advanced software knowledge. Some positions offer performance-based bonuses or higher pay for specialized industries, but reaching this income level consistently may also involve multiple part-time roles or freelance opportunities in related fields.

What is call monitoring?

Call monitoring is the process of listening to and evaluating phone calls between customer service representatives and customers. This practice is commonly used in call centers to assess agent performance, ensure quality assurance, and identify areas for training and improvement. Supervisors or quality assurance teams typically use call monitoring tools to review live or recorded calls. The insights gained help companies enhance customer satisfaction and maintain service standards.

How to make $1000 a week remotely?

In call monitoring roles, earning $1000 a week remotely typically requires working full-time hours, often 40 or more per week, and gaining experience or certifications that increase your pay rate. Some positions pay hourly, while others may offer performance-based incentives, so developing strong communication and technical skills can help increase earnings. Consistent scheduling and seeking roles with higher pay scales or bonuses can also contribute to reaching this income level.

How does call monitoring work?

Call monitoring in a call monitoring role involves listening to or recording customer service calls to assess agent performance, ensure quality standards, and provide feedback. It often uses specialized software or tools that enable supervisors to listen in real-time or review recorded calls, supporting training and compliance efforts.

What are some common challenges faced in a Call Monitoring role, and how can they be addressed?

Professionals in Call Monitoring often face challenges such as handling a high volume of calls to review, maintaining objectivity while evaluating diverse communication styles, and balancing consistency with changing company standards. Staying organized and developing a clear rubric for assessment can help manage these challenges. Regular calibration sessions with team members ensure everyone is aligned on evaluation criteria, and ongoing training helps refine both technical and interpersonal evaluation skills.
What are popular job titles related to Call Monitoring jobs in Nevada? For Call Monitoring jobs in Nevada, the most frequently searched job titles are:
What job categories do people searching Call Monitoring jobs in Nevada look for? The top searched job categories for Call Monitoring jobs in Nevada are:
What cities in Nevada are hiring for Call Monitoring jobs? Cities in Nevada with the most Call Monitoring job openings:
Call Monitoring jobs near you
Infographic showing various Call Monitoring job openings in Nevada as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,939 per year, or $18.2 per hour.
LVCC VIP Support Supervisor - Call Center - Full Time (Horseshoe LV)

LVCC VIP Support Supervisor - Call Center - Full Time (Horseshoe LV)

Ceasars Entertainment

Las Vegas, NV • On-site

Full-time

Re-posted 8 days ago

Caesars Entertainment rating

6.4

Company rating: 6.4 out of 10

Based on 251 frontline employees who took The Breakroom Quiz

93rd of 146 rated casinos

Job description

Casino Services Supervisors are responsible for supervising all Casino Services Representatives, Coordinators and Box Office (Approximately 205) in the daily operations of the Casino Services Department for the Western and Central Regions. Must be knowledgeable in all aspects of the department, including but not limited to Total Rewards Program, call volume management, arrival report verification, event information and booking procedure implementation, scheduling, quality assurance monitoring/coaching, training, agent productivity and enforcement of departmental/company policies. 

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars, Harrah's, Horseshoe and Eldorado brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.  
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars".  If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.
  • Six months experience in Casino Services or one year experience in Reservations/Front Desk preferred. 
  • Proficient in use of CMS and WINet systems. 
  • Thorough knowledge of LMS reservations functions and Microsoft applications. 
  • Experienced in preparation of Excel Spreadsheets
  • This person must have a thorough knowledge of Scheduler, WINet, Excel, Word, GSW, LMS, CMS, MS Outlook, PowerPoint, etc. 
  • The position requires the ability to make decisions and exercise sound judgment in doing so as well as the ability to prioritize and handle multiple tasks. 
  • Responsible for maintaining a high level of sales and service skills to ensure service standards are met. 
  • Must be able to clearly communicate and demonstrate enthusiastic service to both internal and external customers.
  •  Must be able to meet the department standards, attendance guidelines and adhere to departmental and company policy.

What Caesars Entertainment employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply