Call Monitoring Jobs in Illinois (NOW HIRING)

Role Overview

Sirva is looking for a passionate and highly motivated individual to join our newly created Consumer Sales Contact Center team. This position is accountable for supervising a team of inbound/outbound sales associates that are actively selling Sirva's consumer relocation customers for the signature moves and home benefits suite of services and packages. As the Consumer Sales Contact Center Team Lead you will drive sales performance, ensure excellent customer experience, and support employee development through coaching, monitoring, and performance management.

Essential Functions & Responsibilities

40%

Supervise a team of contact center sales agents to achieve individual and team sales targets. Drive daily, weekly, and monthly sales goals. Conduct regular 1:1 meetings and team huddles.

40%

Provide ongoing coaching, feedback, and performance management. Support onboarding and training of new hires. Implement strategies to improve sales effectiveness and productivity.

10%

Reporting analysis and KPI tracking.

10%

Monitor call quality and ensure adherence to scripts, compliance, and brand standards. Complete day-to-day administrative tasks.

Qualifications & Preferred Skills

• High school diploma or equivalent.

• 2-5 years of experience in a contact center or call center environment
• 3+ years of leadership or supervisory experience
• Proven success in meeting or exceeding sales targets
• Strong communication, coaching, and interpersonal skills

• Familiarity with CRM systems (e.g., Salesforce, Microsoft Dynamics)
• Fast-paced contact center environment
• Pipeline management
• Incentive/commission program oversight
• Experience with workforce management or call monitoring tools

• Leadership and team development
• Sales coaching and performance management
• Data analysis and KPI tracking
• Conflict resolution and problem-solving
• Customer experience mindset
• Time management and multitasking

At Sirva, we are committed to fair and transparent compensation practices. In accordance with applicable state and federal laws, we provide the following salary information for this position:

• Position Title: Team Lead, Consumer Sales Contact Center
• Salary Range: $58,000-$72,500 USD
• Benefits: Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more. Benefits are based on employment status and may not be available for temporary or non full-time employees

Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. The final compensation will be determined during the hiring process based on these considerations.

For positions available outside the United States, salaries will take into account local currency and market conditions, which may differ from the USD salary range. If you have any questions about salary or benefits, we encourage you to ask during the hiring process.

• Artificial Intelligence Usage: Artificial intelligence tools may be used to assist with administrative tasks such as notetaking and advanced candidate searches during the recruitment process. All screening, assessment, and hiring decisions are made by human recruiters and hiring managers.

• Vacancy Status: This posting reflects an existing vacancy within our organization.

#LI-Remote

Sirva Worldwide, Inc. provides HR and mobility professionals with the resources, guidance, and support they need to achieve the best possible relocation for talent, and for the companies that move them. As a leading global relocation management and moving services company, we bring together personalized program solutions, expansive global reach, innovative technology, and an unmatched supply chain to transform businesses of any size and empower talent moving to their next opportunity. From corporate relocation and household goods to home sale and commercial moving and storage, our portfolio of brands (including Sirva, Allied, northAmerican, Global Van Lines, Alliance, and Sirva Mortgage) provide everything needed to move talent and deliver experience.

Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.
It is also Sirva's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. The Federal EEO Law Poster may be found at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.
If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSirva@Sirva.com and let us know the nature of your request and your contact information.