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Call Monitoring Jobs in Arizona (NOW HIRING)

American Express

Tele Sales Manager

Phoenix, AZ · On-site

$69K - $128K/yr

... call monitoring processes to ensure high quality and compliant customer interactions Knowledge, Skills, Attributes, and Experience Client development • Demonstrates ability to identify potential ...

CoolSys

Representative 1, Call Center

Phoenix, AZ · On-site

$17 - $20.91/hr

... monitoring, and optimization. We also offer engineering design, energy resilience and consumption ... Qualifications: Schedule flexibility * 1+ years of experience in a call center or similar B2B ...

UHS

Call Center Specialist Full Time Nights

Tempe, AZ

$80K - $80K/yr

The Call Center Specialist performs administrative functions to include assistance in the processes for managing patient care by monitoring referrals and connecting them to relevant health care ...

UHS

Call Center Specialist Full Time Nights

Tempe, AZ · On-site

$80K - $80K/yr

The Call Center Specialist performs administrative functions to include assistance in the processes for managing patient care by monitoring referrals and connecting them to relevant health care ...

UHS

Call Center Specialist PRN Nights

Tempe, AZ · On-site

$80K - $80K/yr

The Call Center Specialist performs administrative functions to include assistance in the processes for managing patient care by monitoring referrals and connecting them to relevant health care ...

UHS

Call Center Specialist PRN Nights

Tempe, AZ · On-site

$80K - $80K/yr

The Call Center Specialist performs administrative functions to include assistance in the processes for managing patient care by monitoring referrals and connecting them to relevant health care ...

CoolSys

Representative 2, Call Center

Phoenix, AZ · On-site

$19.71 - $22.63/hr

... monitoring, and optimization. We also offer engineering design, energy resilience and consumption ... Minimum 6 months of Call Center/Dispatch experience or experience in a fast-paced and mission ...

UHS

Call Center Specialist Full Time Nights

Tempe, AZ · On-site

$80K - $80K/yr

The Call Center Specialist performs administrative functions to include assistance in the processes for managing patient care by monitoring referrals and connecting them to relevant health care ...

UHS

Call Center Specialist PRN Nights

Tempe, AZ · On-site

$80K - $80K/yr

The Call Center Specialist performs administrative functions to include assistance in the processes for managing patient care by monitoring referrals and connecting them to relevant health care ...

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All JobsCall Monitoring JobsCall Monitoring Jobs in Arizona

Call Monitoring information

See Arizona salary details

$10

$16

$23

How much do call monitoring jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for call monitoring in Arizona is $16.69, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $17.93 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Monitoring Specialist, and why are they important?

To thrive as a Call Monitoring Specialist, you need strong analytical skills, attention to detail, and a background in customer service or quality assurance. Familiarity with call recording software, CRM systems, and quality monitoring tools, along with certifications like COPC or Six Sigma, is often required. Excellent communication, objectivity, and the ability to provide constructive feedback are vital soft skills in this role. These abilities ensure accurate evaluation of customer interactions, consistent service quality, and ongoing staff development.

What is the difference between Call Monitoring vs Call Center Agent?

AspectCall MonitoringCall Center Agent
Primary RoleSupervising and evaluating calls for quality assuranceHandling customer calls and providing support
Required SkillsCommunication, listening, coachingCustomer service, problem-solving
Work EnvironmentQuality assurance teams, supervisorsCall centers, customer support centers
CertificationsOptional, related to quality managementCustomer service certifications often preferred

Call Monitoring focuses on overseeing and assessing call quality, while Call Center Agents directly interact with customers. Both roles are essential in customer service operations but serve different functions within the industry.

What is call monitoring?

Call monitoring is the process of listening to and evaluating phone calls between customer service representatives and customers. This practice is commonly used in call centers to assess agent performance, ensure quality assurance, and identify areas for training and improvement. Supervisors or quality assurance teams typically use call monitoring tools to review live or recorded calls. The insights gained help companies enhance customer satisfaction and maintain service standards.

How to make $1000 a week remotely?

In call monitoring roles, earning $1000 a week remotely typically requires working full-time hours, often 40 or more per week, and gaining experience or specialized skills such as quality assurance or compliance. Some positions offer performance-based incentives or bonuses that can increase earnings, but consistent high income usually depends on the employer, workload, and individual performance.

What are some common challenges faced in a Call Monitoring role, and how can they be addressed?

Professionals in Call Monitoring often face challenges such as handling a high volume of calls to review, maintaining objectivity while evaluating diverse communication styles, and balancing consistency with changing company standards. Staying organized and developing a clear rubric for assessment can help manage these challenges. Regular calibration sessions with team members ensure everyone is aligned on evaluation criteria, and ongoing training helps refine both technical and interpersonal evaluation skills.
What are the most commonly searched types of Call Monitoring jobs in Arizona? The most popular types of Call Monitoring jobs in Arizona are:
What are popular job titles related to Call Monitoring jobs in Arizona? For Call Monitoring jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Call Monitoring jobs in Arizona look for? The top searched job categories for Call Monitoring jobs in Arizona are:
What cities in Arizona are hiring for Call Monitoring jobs? Cities in Arizona with the most Call Monitoring job openings:
Call Monitoring jobs near you

Remote - Call Center Sales Representative

ProntoBPO USA Inc.

Tucson, AZ • Remote

$17/hr

Full-time

Posted 15 days ago

Job description

Join our Sales Team

Positions available for: Arizona, Florida, Texas, and UtahRequirements:
  • Mandatory: 6 months of sales experience - telesales or inside sales in call center
  • High School diploma (minimum)
  • Native English
  • Schedule Availability
  • A habit of meeting or exceeding goals
  • 1 year experience in a call center environment
  • A knack for speaking with people who have diverse backgrounds, and different world views
  • Strong phone and verbal communication along with active listening

Working Conditions:

  • Can not have other distractions or obligations (e.g. childcare responsibilities, pets, etc.)

Remote Position Computer Requirements:

  • Ability to create a 2nd user on the computer that is password protected.
  • Windows PC
  • You will need 2 monitors, a USB headset, webcam, and your computer connected via
  • Ethernet cable minimum to work.
  • Hardware Requirements: Windows Computers - Quad Core 2.5 GHz or better - Windows 10
  • Home Premium or later, Ram Windows - 16GB DDR3 or better, Hard Drive Windows - 20GB+ free.
  • Minimum Screen Resolution: 1 must be at least 1680x1050 & 2nd can be any resolution.
  • Able to hard-wire an Ethernet cable from your router to your computer (wireless not allowed), Router must be accessible to you.
  • Internet Connection must be Cable (coaxial) or Fiber Optic.
  • DSL, Satellite, Wireless (mobile data), or Dial Up connections are not permitted.
  • Must be able to pass Five9 Network Pre-qualification Test which will be administered by a tech team member.

We offer:

  • Remote Position
  • Growth opportunity
  • $17 Hourly + monthly bonus.
e-Verify Program

ProntoBPO is committed to maintaining a legal and compliant workforce. As part of this commitment, we participate in the e-Verify program, an electronic verification system operated by the U.S. Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA).

For more information about e-Verify, please visit the official website at www.e-verify.gov.