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Call Monitoring Jobs in Arizona (NOW HIRING)

Goosehead

Senior Manager - Enterprise Sales

Tempe, AZ · Remote

Implement performance management strategies, conduct regular call monitoring, and provide reinforcement to ensure the team meets and exceeds targets. * Remote Team Management: Effectively manage and ...

HOPCo

Supervisor, Patient Access

Phoenix, AZ · On-site

Monitor phone queue to help evaluate data regarding inbounds calls, call waiting times, abandonment rate, etc. Identify any issues and escalate to Senior Management. * Monitor phone queues on a ...

MedImpact

Performance Improvement Coordinator

Tempe, AZ · On-site

$25.50 - $31.19/hr

Participates in the development of Knowledge Check questions to improve customer satisfaction based on client feedback and training issues identified through call monitoring. Identifies areas for ...

MedImpact

Performance Improvement Coordinator

Tempe, AZ · On-site

$25.50 - $31.19/hr

Participates in the development of Knowledge Check questions to improve customer satisfaction based on client feedback and training issues identified through call monitoring. Identifies areas for ...

Air Control AZ

Call Center Manager

Lake Havasu City, AZ · On-site

$80K - $110K/yr

The call center is the front door of our business. Customers form their first impression of us on a ... Monitor calls, give feedback, run training, and develop your team. The CSRs who report to you ...

Air Control AZ

Call Center Manager

Lake Havasu City, AZ · On-site

The call center is the front door of our business. Customers form their first impression of us on a ... Monitor calls, give feedback, run training, and develop your team. The CSRs who report to you ...

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Call Monitoring information

See Arizona salary details

$10

$16

$23

How much do call monitoring jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for call monitoring in Arizona is $16.69, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $17.93 per hour, depending on experience, location, and employer.

What is call monitoring?

Call monitoring is the process of listening to and evaluating phone calls between customer service representatives and customers. This practice is commonly used in call centers to assess agent performance, ensure quality assurance, and identify areas for training and improvement. Supervisors or quality assurance teams typically use call monitoring tools to review live or recorded calls. The insights gained help companies enhance customer satisfaction and maintain service standards.

What are the key skills and qualifications needed to thrive as a call monitoring specialist?

To thrive as a Call Monitoring Specialist, you need strong analytical skills, attention to detail, and a background in customer service or quality assurance. Familiarity with call recording software, CRM systems, and quality monitoring tools, along with certifications like COPC or Six Sigma, is often required. Excellent communication, objectivity, and the ability to provide constructive feedback are vital soft skills in this role. These abilities ensure accurate evaluation of customer interactions, consistent service quality, and ongoing staff development.

What are some common challenges faced in a call monitoring role, and how can they be addressed?

Professionals in Call Monitoring often face challenges such as handling a high volume of calls to review, maintaining objectivity while evaluating diverse communication styles, and balancing consistency with changing company standards. Staying organized and developing a clear rubric for assessment can help manage these challenges. Regular calibration sessions with team members ensure everyone is aligned on evaluation criteria, and ongoing training helps refine both technical and interpersonal evaluation skills.

What is the difference between Call Monitoring vs Call Center Agent?

AspectCall MonitoringCall Center Agent
Primary RoleSupervising and evaluating calls for quality assuranceHandling customer calls and providing support
Required SkillsCommunication, listening, coachingCustomer service, problem-solving
Work EnvironmentQuality assurance teams, supervisorsCall centers, customer support centers
CertificationsOptional, related to quality managementCustomer service certifications often preferred

Call Monitoring focuses on overseeing and assessing call quality, while Call Center Agents directly interact with customers. Both roles are essential in customer service operations but serve different functions within the industry.

What does a call monitoring do?

A call monitoring professional reviews and evaluates phone calls to ensure quality, compliance, and customer service standards. They listen to recorded calls, provide feedback, and may use call monitoring software to track performance metrics. This role often requires attention to detail and communication skills.

What are the most commonly searched types of Call Monitoring jobs in Arizona?

The most popular types of Call Monitoring jobs in Arizona are:

What are popular job titles related to Call Monitoring jobs in Arizona?

For Call Monitoring jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Call Monitoring jobs in Arizona look for?

The top searched job categories for Call Monitoring jobs in Arizona are:

What cities in Arizona are hiring for Call Monitoring jobs?

Cities in Arizona with the most Call Monitoring job openings:

Call Monitoring jobs near you
Infographic showing various Call Monitoring job openings in Arizona as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 13% Part Time, 2% Temporary, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $34,719 per year, or $16.7 per hour.

Senior Manager - Enterprise Sales

Goosehead Insurance Agency LLC

Tempe, AZ • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Goosehead Insurance rating

7.4

Company rating: 7.4 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

231st of 311 rated insurance

Job description

About Goosehead
Since 2003, Goosehead Insurance has been disrupting the insurance industry by giving clients the power of choice, utilizing a smarter marketing approach, and delivering world class service. This is all powered by our focus on hiring and retaining extraordinary people. Our clients trust us with their most valuable possessions so, we're more than just a bit selective when it comes to hiring new team members.
Job Summary
The Senior Sales Manager will hold a pivotal role in the strategic planning, execution, and oversight of our new Tempe office. This individual will apply a combination of strategic vision and operational expertise to ensure the successful establishment, staffing, and ongoing management of the office. The successful candidate will be charged with driving sales growth, managing performance metrics, and developing a cohesive team of managers and sales professionals. We seek a seasoned operator with deep experience in the insurance industry, demonstrated leadership capabilities, and a strong track record of effectively managing both remote and onsite teams.
Principal Duties and Responsibilities
  • Business Operations: Act as a business operator, leveraging your deep understanding of what it takes to successfully open and run a new office. Oversee day-to-day operations, ensuring efficiency and effectiveness.
  • Team Leadership: Build, develop, and lead a team of sales managers, sales coaches, and trainers. Foster a strong leadership culture and ensure alignment with corporate goals.
  • Sales Management: Utilize your background to drive sales performance. Implement performance management strategies, conduct regular call monitoring, and provide reinforcement to ensure the team meets and exceeds targets.
  • Remote Team Management: Effectively manage and motivate remote teams, ensuring consistent communication, performance tracking, and support.
  • Relationship Building: Cultivate and maintain strong relationships with corporate partners, ensuring seamless collaboration and alignment on strategic objectives.
  • Performance Monitoring: Implement and oversee performance management processes, including call monitoring and reinforcement, to ensure continuous improvement and success.

Skills and Qualifications:
  • Operational Expertise: Proven track record in managing the implementation and operation of new business offices.
  • Leadership Experience: Strong leadership background with experience managing teams of managers, sales coaches, and trainers.
  • Remote Management Skills: Demonstrated ability to manage and motivate remote teams, with a focus on achieving sales targets and maintaining high performance.
  • Performance-Driven: Expertise in performance management, including call monitoring, coaching, and feedback.
  • Relationship Management: Ability to build and nurture relationships with corporate stakeholders and team members.

Experience and Education
  • Bachelor's Degree in Business Administration, Management, or a related field
  • Relevant certifications in insurance, sales management, or leadership are a plus.

Benefits Summary
  • High quality voluntary health, vision, disability, life, and dental insurance programs
  • 401K Matching Plan
  • Employee Stock Purchase Plan
  • Paid holidays, vacation, and sick leave
  • Corporate sponsored programs to enhance employee physical, financial, mental and emotional wellness
  • Financial Solution Program

Equal Employment Opportunity:
Goosehead is an equal opportunity employer and complies with all applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law. All applicants for employment and all Goosehead employees are given equal consideration based solely on job-related factors, such as qualifications, experience, performance, and availability.

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