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Call Manager Jobs in Florida (NOW HIRING)

Dermafix Spa

Call Center Manager

Saint Petersburg, FL · On-site +1

$3K - $5K/mo

We are seeking an experienced Remote Call Center Manager to lead our operations, drive performance, improve outbound sales conversion, support marketing efforts, increase appointments and bookings ...

Dermafix Spa

Call Center Manager

Saint Petersburg, FL · Remote

$3 - $5/mo

We are seeking an experienced Remote Call Center Manager to lead our operations, drive performance, improve outbound sales conversion, support marketing efforts, increase appointments and bookings ...

TecTammina

Call Center Manager

Tampa, FL · On-site

... call recording applications support 1+ years supporting dialer applications support 1+ years telephony support Working knowledge of Workforce Management application 1+ years SQL/Oracle database ...

Sears Holdings

Call Center Team Manager

Lake Mary, FL · On-site

The network manages more than 130 million customer calls, letters and e-mails each year. Our Call Centers offers employment opportunities that support a variety of our businesses, including appliance ...

Xinnovit

Network Architect (XIN001_JFT9)

Miami, FL

$62 - $83/hr

Primary experience with Cisco UC - Call Manger 10.X, Telepresence, SIP Trunking, LAN, MAN, WAN, MPLS, QOS. Architecture / design - Network analysis - Network assessment - Network implementation.

MCI Careers

Call Center Collections Manager

Tampa, FL · On-site +1

We are seeking a Collections Manager who will be responsible for overseeing and managing the collections operations within the call center environment. Your role involves leading a team of ...

Sears Holdings

Call Center Team Manager

Lake Mary, FL · On-site

The network manages more than 130 million customer calls, letters and e-mails each year. Our Call Centers offers employment opportunities that support a variety of our businesses, including appliance ...

Xinnovit

Network Architect

Miami, FL · On-site

$62 - $83/hr

Primary experience with Cisco UC - Call Manager 10.X, Telepresence, SIP Trunking, LAN, MAN, WAN, MPLS, QOS. Architecture / design - Network analysis - Network assessment - Network implementation. All ...

Waste Pro

Call Center Sales Manager

Sarasota, FL · On-site

Now Hiring an Inside Sales/ Call Center Manager in SUNNY Sarasota, Florida... Are you a self-motivated leader with the ability to train, mentor, and lead a call center sales team? If the answer is ...

MCI Careers

Call Center Collections Manager

Tampa, FL · On-site +1

We are seeking a Collections Manager who will be responsible for overseeing and managing the collections operations within the call center environment. Your role involves leading a team of ...

ValorVIP

Call Center Collections Manager

Tampa, FL · On-site

We are seeking a Collections Manager who will be responsible for overseeing and managing the collections operations within the call center environment. Your role involves leading a team of ...

MCI Careers

Call Center Collections Manager

Tampa, FL · On-site +1

We are seeking a Collections Manager who will be responsible for overseeing and managing the collections operations within the call center environment. Your role involves leading a team of ...

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Call Manager information

See Florida salary details

$22K

$47.7K

$81.8K

How much do call manager jobs pay per year?

As of May 28, 2026, the average yearly pay for call manager in Florida is $47,702.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,900.00 and $56,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Manager, and why are they important?

To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.

How does a Call Manager typically collaborate with other departments to improve customer service?

A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.

What are Call Managers?

Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.
What are the most commonly searched types of Call jobs in Florida? The most popular types of Call jobs in Florida are:
What are popular job titles related to Call Manager jobs in Florida? For Call Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Call Manager jobs in Florida look for? The top searched job categories for Call Manager jobs in Florida are:
What cities in Florida are hiring for Call Manager jobs? Cities in Florida with the most Call Manager job openings:
Call Manager jobs near you
Infographic showing various Call Manager job openings in Florida as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 80% Full Time, 16% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $47,702 per year, or $22.9 per hour.

Call Center Manager

North Brevard Medical Support

Titusville, FL

Full-time

Medical, Dental, Vision, Retirement

Posted 5 days ago

Job description

Department:
PMG Parrish Medical Group
Schedule/Status:
8:00AM-5:00; Full Time
Standard Hours/Week:
40
General Description:
The Call Center Manager leads the front line of access to care within Parrish Medical Group, elevates service standards, and ensures every patient interaction reflects our mission to provide Healing Experiences for Everyone all the Time. The manager is responsible for setting performance targets; implementing strategies to improve call center metrics; addressing patient experience issues; analyzing call center data; and continuously optimizing processes for enhanced patient experiences. The Call Center Manager plays a pivotal role in maintaining high-quality service standards; effective onboarding, training and performance management of assigned Care Partners; active and effective participation in ensuring goals for assigned functional area are met or exceeded. The Manager assumes 24-hour responsibility and accountability for assigned functional area. This position reports to the Assistant Vice President, Medical Group Operations.
Key Responsibilities:
HEALING COMMUNTIES | GROWTH
  • Manages daily operations within assigned functional areas to include staffing coverage, escalations, queue management, and service levels to ensure timely, professional patient access to care.
  • Leads and develops team, monitoring key performance indicators and reporting measures along with implementing workforce management strategies for accurate forecasting, scheduling and capacity planning.
  • Assures the achievement of call center metrics/targets and takes immediate and effective steps to assure national best-practice benchmarks are achieved or sustained.
HEALING EXPERIENCES | SERVICE
  • Manages assigned functional areas systems, processes, policies and procedures that result in assigned areas of responsibility and Care Partners always providing service excellence as measured by national best-practice benchmarks.
  • Support in resolving escalated concerns and complex service recovery situations.
  • Leads continuous improvement projects to enhance customer service experience and operational efficiency by establishing and monitoring critical KPIs including service levels, average handle time, first call resolution, abandonment rates, and customer satisfaction scores.
SYSTEM RELIABILITY | QUALITY & SAFETY
  • Drives performance through data by monitoring key metrics, auditing call quality, implementing workflow improvements, and leading operational strategy and capacity planning analyzing call center metrics and prepares detailed performance reports for senior leadership.
  • Collaborates with IT and vendors to implement new technologies, systems, communication channels to include resolving computer or software issues with proper escalation processes implemented.
  • Responsible for the adherence to all Parrish Healthcare policies and procedures as well as regulations and codes established by federal, state, and local governments affecting professional practice and industry regulations. Manages necessary certification, accreditation, and audit procedures; and ensures that reports required by management and/or regulatory agencies are prepared and submitted within established timeframes.
  • Serves as the ADA Coordinator for assigned areas know where the appropriate auxiliary aids are stored and how to operate them. Responsible for ensuring the maintenance, repair, replacement and distribution of such aids. Additionally, the ADA Coordinator is responsible for working with the Human Resources and People Development Departments to ensure that all Care Partners within assigned functional areas are trained on the auxiliary aids and services described in the Communications with Sensory Impaired or Language Barrier Patients policy.
CARE PARTNER ENGAGEMENT | PEOPLE
  • Manages systems, processes, policies and procedures that result in an inclusive, collaborative, healing work environment within which national best/leading-practice standards for employee engagement are achieved as measured by effective performance management, problem-solving and conflict resolution, training and onboarding new Care Partners, mentoring aspiring Care Partners; and inspiring Care Partner commitment to our mission, vision, values and safe care pledge.
  • Conducts regular performance reviews, coaching sessions and training development programs and sessions as needed.
  • Partners with HR on recruitment, retention strategies and employee engagement initiatives.
  • Maintains skills and knowledge within professional practice of self and assures same among all Care Partners within assigned functional areas; able to step in and serve as back up to assigned Care Partners to cover staffing needs as necessary.
COMMUNITY INVESTMENT | FINANCE
  • Manages systems, processes, policies and procedures that result in effective planning and administration of annual budget(s); productive, cost efficient and effective operations within assigned functional area; and effective corrective actions for any operating expenses that deviate from budget.
  • Performs other duties as assigned.
  • Knows fire, disaster and safety procedures and regulations as pertains to the work area.
Requirements:
Formal Education:
  • Associates degree required. Bachelors Degree preferred.
Work Experience:
  • 3 to 5 years relevant experience with prior management experience preferred in a contact center setting.
  • Knowledge of call center hardware, workflow and software systems a plus.
Required Licenses, Certifications, Registrations:
  • Call Center Management Certification required upon hire or within one year of employment.
  • Lean Six Sigma Green Belt Certification required upon hire or within year two of employment.
Full Time Benefits:
Eligible to participate in a number of PMG-sponsored benefits, including:
  • Benefits Start on Day 1
  • Health, Dental and Vision Insurance
  • 403(b) Retirement Program
  • Tuition Reimbursement/Educational Assistance
  • EAP, Flex Spending, Accident, Critical and Other Applicable Benefits
  • Annual Accrual of 104 Personal Leave Bank (PLB) Hours