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Call Listener Jobs in Weatherford, TX (NOW HIRING)

Judge Group, Inc.

Tier 1 Help Desk Technician

Haslet, TX · On-site

$20 - $24/hr

Opportunity Overview The Call Center Technician is pivotal in providing exemplary IT Help Desk ... Customer-focused approach and active listening skills. Interview Process Initial screening with the ...

AMBA

Inside Sales Insurance Specialist

Fort Worth, TX · Remote

$50K - $60K/yr

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

AMBA

Inside Sales Insurance Specialist

Fort Worth, TX · Remote

$50K - $60K/yr

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

AMBA

Inside Sales Insurance Specialist

Fort Worth, TX · Remote

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

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Showing results 21-40

All JobsCall Listener JobsCall Listener Jobs in Weatherford, TX

Call Listener information

See Weatherford, TX salary details

$9

$15

$21

How much do call listener jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for call listener in Weatherford, TX is $15.36, according to ZipRecruiter salary data. Most workers in this role earn between $13.17 and $16.49 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Weatherford, TX?

For Call Listener jobs in Weatherford, TX, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Weatherford, TX look for?

The top searched job categories for Call Listener jobs in Weatherford, TX are:

What cities near Weatherford, TX are hiring for Call Listener jobs?

Cities near Weatherford, TX with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Weatherford, TX as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 75% Full Time, 18% Part Time, and 5% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $31,956 per year, or $15.4 per hour.

Tier 1 Help Desk Technician

Judge Group, Inc.

Haslet, TX • On-site

$20 - $24/hr

Other

Medical

Re-posted 23 days ago

Job description

Location: Haslet, TX Salary: $20.00 USD Hourly - $24.00 USD Hourly Description: About the Company
A dynamic and fast-growing retail company based in Fort Worth, Texas, operating a robust network of convenience stores across multiple states. With ongoing expansion, the company is poised to strengthen its market presence nationwide.
Opportunity Overview
The Call Center Technician is pivotal in providing exemplary IT Help Desk support. This role involves handling inbound calls, documenting issues, creating service tickets, and basic troubleshooting for both corporate and store locations. Support covers alarm testing, maintenance, repairs, pricing, and hardware troubleshooting.
Key Responsibilities
Answer inbound calls with consistent quality using standardized scripting.
Log service issues and create tickets in the ticketing system.
Provide support for IT, POS systems, CCTV, maintenance, repairs, and alarms.
Troubleshoot retail systems, including POS, back-office software, credit, and fuel networks.
Ensure high service quality, meeting performance metrics like first-call resolution and satisfaction.
Escalate unresolved issues when necessary.
Adhere to call center and company standards.
Required Qualifications
At least 1 year of customer service or IT technical support experience, preferably in a call center environment.
Familiarity with Windows PCs, Microsoft 365, and hardware troubleshooting.
Proficiency in ticketing systems like ServiceNow or Service Channel (preferred).
Flexible schedule, including weekends and holidays.
Knowledge of POS systems and enterprise retail software (e.g., PDI/Enterprise 8) is advantageous.
Skills & Competencies
High school diploma required; associate or bachelor's degree in IT is a plus.
Strong communication skills with the ability to explain technical concepts effectively.
Excellent problem-solving, multitasking, and prioritization abilities.
Customer-focused approach and active listening skills.
Interview Process
Initial screening with the recruiter.
Onsite panel interview with the IT Service Desk Manager and Help Desk Lead
Offer
Equal Opportunity Statement
This company is committed to fostering an inclusive workplace and does not discriminate based on race, color, religion, national origin, gender, age, disability, or any other protected status.
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!

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